This is a very living experience in the hotel, no complaints at all.

Room excellent. Nice surroundings. Location not bad. Pool downstairs with sauna etc v. functional with large pool. Could do with a spruce up and harder cleaning. However, I booked with a VIP booking. When I went to book dinner I checked, and the restaurant refused to honour the 25% discount. I went back to the reception and they also refused. I had made a special trip back with family for dinner, so this was unpleasant. So we went to a non-hotel restaurant. The next morning I talked to the manager who admitted fault but would not make it right except for some vague promise of a discount if I stayed in the future. I asked for a voucher or something, but nothing. So I had a written unequivocal discount in writing and I am expected to take vague promises? What prompted this review is I just got an email asking me to join Millennium....

No VIP treat at all. Price is so high!

Good

Thanks for great stay

Very bad experience with the hotel manager, not understanding and start yelling when I asked to change room. My family and I felt uncomfortable and we mahe a different hotel reservations just for such a poor customer service specific from the manager who got so upset and yell at us. Highly recommend to avoid this hotel

During my recent stay at the hotel, I was pleased to find that it had been thoughtfully refurbished since my last visit over a decade ago. My room on the 8th floor was spacious, clear, and comfortable, offering a beautiful view. The amenities provided exceeded my expectations. However, there were a few areas for improvement that I believe the hotel should consider. Firstly, the chair in the room was uncomfortable for extended seating, which was a concern as I had to work from the room for several hours each day during my week-long stay. Secondly, the minibar items were overpriced, which was a bit disappointing. Thirdly, I was about about to be charged an exorbitant amount to print a booklet, so I gave it up. Fourthly, while the idea of the mailbox located outside the room for package deliveries and laundry services is fantastic, finding someone to inform me of its existence and accessing it was a bit of a challenge. Lastly, I found the hotel's laundry service to be quite expensive, almost equivalent to the cost of the clothes themselves. If guests require laundry services, it would be advisable to find an external alternative. Despite these minor issues, I immensely enjoyed my stay and appreciate the thoughtful refurbishment. I look forward to visiting again in the future.

Great place. Enjoyed my stay

It’s an excellent hotel everything went great I really recommend it for business or leisure stay

The hotel was nice. One room was a bit musty smelling. Other room was fine. Breakfast was good. Pool area was really nice with a working sauna and steam room. Had some confusion over my booking re: breakfasts that came with room. Think it was a problem from Hotels.com. Instead of 2 breakfasts per room, one room had only one breakfast included.

great place. a bit hard to communicate about the food on site as a vegetarian and some things were hard to tell if extra charge (use of workout facilities/pool) but overall great stay!

Stayed on the Executive Floor which was very quiet and nicely furnished. Very comfortable rooms. The food at the dinner buffet tasted old and dried out due to very few customers.

the hot water didnt work in my room they never fixed it until i changed room which they had to take me to few rooms before finding one suitable

Nice property in good location with many coffee shops, restaurants and retail. Its subway close to everything Shanghai. My granddaughters loved the indoor pool. The lobby has ample seating and places to relax. The rooms weer clean, big and comfortable.

Michael the Manager is the Best

Awful and terrible service specially from the executive floor staff. They don’t know how to deal with international business travelers. I will definitely won’t ever come again to this hotel and I come an least twice a year to Shanghai for business

all good except bed was not comfortable and desk chair very uncomfortable and cannot see television from that position.

I stayed here because it is very close to the Shanghai Jewish Centre which is a 7 minute walk away. But the hotel is stunningly beautiful with incredible service and appointment. It is a world class hotel in its own right.

Room fantastic, breakfast superb, really good location. The staff were so helpful and pleasant. Swimming pool and gym were great.

Convenient location and close to subway and some shopping near by. However, the cleaniness of the room when checked in was not too impressive. Subsequent replenish of supplies like coffee etc. were lacking .