Hyatt Regency Jinan

The staff at the hotel were fantastic. The food was very good and the location was great. On my first morning at breakfast, the dining room manager said I looked a little tired and I told him that my room was very warm and I did not sleep well. He brought me a coffee and reported my information to the front desk. The thermostat could not be changed in the room and temperature could not be adjusted so the room was quite warm. When I checked at the front, they had informed me that the manager of the dining room had reported the concern and they could move my room which I decided not to do, so they then brought a fan and opened one of the windows to help. The staff was very kind working hard to make my stay comfortable, the location was great, gym was good, food was great and staff was very attentive. The general manager Neil Li was very attentive and checked in on my stay as well which I appreciated too.

Located in city center, steps from Wanda shopping mall, lots of dinning options. No subway stations in walkable distance, this might be the only disadvantage.

good location, in the city center, close to shopping and dining in the area.

Its a very nice hotel with good friendly service but also adjusted 100% to Chinese customers habits. No salt and pepper on the tables and also no sugar and milk for coffee tea in the morning. But all in all a very nice stay and very good location for walking around in the city.

The staff is very co-operative. The location is central

Both food & beverage (wine selections) are very well served. Friendly staffs, much better than those so call 5 stars in Beijing

Very nice hotel. Good stuff. Good location. Everything was perfect. No complaints at all. Highly recommend. Price is excellent as well.

Despite an impressive lobby, the hotel rooms are a little run down. The heat did not work in my room, it was freezing for much of the time

Very clean, beds are soft and comfy, pretty new looking. Customer service was very fast. However, the room was a little hot. The a/c didn't circulate very well at all. I asked for the maintenance guy to come. He showed how the a/c (this is on a warm August day) was blowing out 18C air, but when he checked where my bed was, it was 25C over there. That's pretty warm for me. In the middle of the night it cooled down and was comfortable. VERY disappointed that they didn't have a fan to bring to my room to help air circulation. Very small financial investment they could have made to make their customer happy. Also, the refrigerator was broken, not cold at all.

EXCELLENT

The starfish were very friendly and helpful

We arrived very late, our rooms were upgraded to executive suites for free. Appreciate it so much! This was the best room we have ever had !

well lit location and convenient place

Nice hotel

Will certainly stay again. Staff great

Well facilited, well located. A good detailed cleaning would bring back 5 Stars the hotel deserves.

This hotel overall is very good except internet.

Relax and pleasant

great neighborhood. close to everything. friendly staff

We had a wonderful stay at the Hyatt. The hotel staff were all lovely and very helpful - especially when we arrived at 2am after some big flight delays! The location was nice and central, and the rooms were all clean and very comfortable. The food at the restaurant was delicious and very well priced. We had a great few days here!