Everything is perfect

The staff went out of their way to make the stay as good as possible. All requests and questions were handled well and effectively. Mr Rojas, manager, was very helpful, professional and kind.

First the staff. They were stellar. Everything from the Manager handling correspondence between WhatsApp or the booking sites. Did nothing except make me feel informed. He help me get a driver to & from the airport, which was wonderful. I could’ve booked any excursion or activity through them as well. We just did her own thing. The boutique hotel is so special. The decor is fabulous. The rooms are so chic and cool. We took a small room the first night and interior room, nice and quiet and the showers. Every detail is special, Little trouble with elevator, but that’s it. We really wanted the Jacuzzi room with the balcony so we switch for the second two nights and that room was amazing. The way they took the old style of whatever the building was and transformed. It was so special. The Jacuzzi was great. They keep it halfway and fill it when you’re ready. The tiles were a little rough, but you wouldn’t expect that after so many years. Clean as could be though. The Jets didn’t work great, but it didn’t matter to us. It was more Time together. If you are in an exterior room, you will hear noise from 4 PM until 4 AM. There is some quiet moments in between while the rest of the city is eating or dancing. When you’re in the interior room, you will have nothing, light sleepers consider We end up eating two dinners at the hotel. We almost felt like we didn’t wanna go anywhere else to eat because the food was so good… just explore the city because there’s such great food there.

Very well situated in the old walled city, room was very spacious, staff were great.

The staff was exceptional. Very attentive and sociable. The manager saw to everything he promised and exceeded my expectations. Excellent food… dine in, poolside or in the room. I was very impressed. Pool could use a little maintenance on the tiles but otherwise highly recommend this hotel.

Clean property, great customer service. Made me feel really at home. Loved my room. Thanks again

A beautiful location walkable around the exciting walled city of Cartagena. We were given a tour of the property and our room and then received a delicious welcome drink. It was a great visit where we felt safe and cared for.

Very lovely staff, I thoroughly enjoyed the services provided and the manager was great and accommodating. When I come back, I will be staying at this same location.

Very comfortable and beautiful hotel located inside the walled city close to everything. The staff is amazing.

This hotel was truly the best I've experienced in a while! The customer support exceeded expectations. The style and cleanliness were exceptional. Breakfast offered a variety of options ranging from coffee and tea to shakes and authentic regional dishes. I felt secure throughout my stay, and the main attractions were conveniently within walking distance.

Very friendly check in but service in restaurant very poor, the breakfast was not good at all. The location is central but the problem with that is that it’s really noisy, you can hear until 3 am the cars honking without end. The room is very beautiful, the bed is very comfortable, it is not perfect clean but average ok. The pool has a nice view but it’s old and not in perfect condition and not very clean. The shower is really good.

Great location in old walled city close to shops, restaurants, museums. Nice smaller boutique hotel.

Amazing- beautiful hotel and incredible service!

Fantastic stay. The hotel was beautiful and bright. The staff was friendly and accommodating. We had a fantastic stay.

The Junior Suite was probably one of the nicest hotel rooms anywhere that i have stayed in. I am also a Hotel GM in Canada and loved my stay here. The Hotel is very nice.

Staff was AMAZING!! Definitely went above and beyond! The manager Mr. Sheik Rojas was very accommodating and friendly. They made our stay extremely memorable especially for my fiancé's BDAY. Will definitely be back. Hotel is safe and in the heart of EVERYTHING!!! Yes, it can be loud at night but we love to people watch and so it didn't bother us when it was time to sleep. Enjoy and HAPPY Travels!

La mejor ubicación. Todo se puede visitar caminando. Un hotel muy lindo y bien cuidado. Comida muy buena y el staff excelente. Invitados a regresar…ahora toca con la familia.

The hotel is lovely and the staff is also super helpful. If you planning to stay here be aware that this hotel is beyond noisy. It felt like sleeping on the street. They need to do something about the noise - triple glassing, ear plugs in every room, anything

Beautiful boutique hotel with great staff. They have nice cocktails at the bar. The design of the hotel is stunning. The street is very busy and noise whole evening.

Absolutely beautiful great place to stay. I would not recommend if you are looking for a quiet area. There is loud street noise. But if want to stay in the center of the plaza it's absolutely beautiful, clean, great staff, safe and staff are very nice and helpful.