Brunel Hotel

Good location, simple hotel with a basic breakfast. Everything was just fine.

Lovely breakfast and very good service. Two things: how about shower mats in the showers? Slippery. Also, how about a bar of soap and a wash cloth in the bathroom. The safe was a bit fussy.

Hotel staff were lovely and welcoming and the room was decent however there are mice. We were unable to sleep due to the mice and felt that it had ruined our stay. Due to this there was also a foul odour in our room which made it unpleasant and difficult for us to breathe.

Shower didn’t work right

The room was stifling hot the entire stay because our room AC couldn’t keep up. The lift was broken for the last 5 days of our stay resulting in us having to carry suitcases up 4 flights of stairs. The front desk staff were pleasant but couldn’t assist with simple tasks like replacing dead batteries in the tv remote. Lastly the shower temperature control could not be adjusted for colder water resulting in hot showers for all during a small heat wave. We brought it up to the staff twice but they were unable to adjust the water temperature to anything below very warm. While we didn’t observe any mice, there were mousetraps under the beds. Our room was advertised as a family room however the room was way too small for 5 people especially with a bathroom that is the size of an airplane bathroom. The hotels location is convenient to Paddington Station and Hyde Park but I would not reccomend it at all. The value for money is low and the staff responsiveness to guest issues is quite poor as well.

The family room was very small.

The area was great and the staff too rooms were small but comfy.

Staff were lovely, breakfast was lovely. Room was small but had everything we needed, maybe the bathroom could do with a refurb. Only issue I had was the noise but it was good value for money and great location

The staff is very helpful and accommodating. The location is very central and in a safe area.

We stayed for a couple of night's and the hotel was excellent. We had a basement twin room, air conditioning. The free breakfast is also really good. The area is really nice close to Paddington Station. Plus Hyde Park is in walking distance.

Really enjoyed our stay and very convenient to be near Paddington Station

First of all, staff were not nice or have skills to deal with customers, they were rude and taught. Second, maintenance of the room was bad. Raining water was leaking from the roof and stinky smell especially in the night, and mices were running in the room. Unfortunately, there was no solution to make us safe and comfortable in the room. The manger moved us to other wores hotel which was faraway from the centeral area. Also, that room didn't have air-conditioning or a good fresh air. This hotel was a worse experience we had in our trip. Don't recommend it at all. Just wasting money and time at bad place and staff.

The experience was overall excellent. I will return to this Brunel Hotel in the adjacent future. 💯❤️🙏✝️

Only minor problem was room was very warm at night with only window opening maybe 6 inches

Property was very clean and comfortable. Great location. Front desk and kitchen staffs were very kind and helpful. Breakfast was super good. Overall excellent hotel and would highly recommend.

Overall is good, but room is too hot at night and弓mattress too soft

There were Mice in my room. during my stay: 1) the phone wasn’t working despite my report, 2) the elevator was out of order, causing inconvenience for my dad with heart issues, 3) the shower was not functioning, 4) only one of the broken heaters was fixed, leaving the room cold, and 5) there were mice in the room. I had to move due to this issue, and my belongings were affected.

Do not stay at this property. It was dirty and moldy and the bathroom showers failed to work. The elevator was broken the entire time.

My room had issues with the doors and the shower wasn’t working. Breakfast was nice.

Amazing staff and exceptional service.. will definitely be back for another stay..