A time of relaxation in a busy schedule. Champneys fitted the bill perfectly.

Very posh and upmarket. Room I stayed in was a bit dated but the hotel as a whole was very well maintained. Only downside was I felt out of place as it was too upmarket.

I was really disappointed by our visit. It was £900 for 2 nights in a double room, and we were told that didn’t include the spa, which would cost an extra £70 each for access during the day. I think it’s just way too expensive for what it offers. The food was pretty mediocre. To add insult to injury, I got food poisoning. No idea if that was from this hotel or not, but it didn’t exactly help.

I stay in hotels 4 nights a week, as long as the hotel is clean and has a decent bed I am usually happy. But the price of the hotel in regards to quality was extremely lacking. I stayed in room 149, and there were lots of simple small things wrong with the room which accumulated. 1: The extract fan in the toilet was extremely dirty (never been cleaned) and didn’t extract anything! 2:The bath panel was falling apart. 3:There was mould all around the bath area - especially the taps. 4:bath had a badly repaired chip 5:wall tiles in bath had not been cleaned (had red dye in the grout) 6:mirror had damage and looked bad 7:wall next to mirror had not been cleaned - dirty marks 8: damage to bathroom door 9: curtain was not fastened to pile and had been previously damaged Now the good parts - staff were all excellent! Found it quite expensive for 1 night and reminded me of a BUPA Hospital - all shiny and nice on the outside (lovely grounds and reception areas and area around spa) but behind the scenes (bedrooms) require a lot of attention to bring it up to even premier inn standards

Overall it was ok, the jacuzzi was broken which should have been mentioned during the booking process, it was quite overbooked/crowded and we waited quite a long time for our dinner. The pools definitely could be warmer and certain parts of the spa need some attention/updating. Also the lack of reception answering our calls before we arrived was not great

What a disappointing stay. My room was dirty, the television didn’t work, no hot water and not even a hair dryer. When I requested a hair dryer I was told I could use one in the workout change room- and upon checkout when I let the manager know about the stay he said “okay”. We had dinner in the dining room- the food was uninspired- many staff members but lackluster service. Breakfast was a good buffet - and the staff tried to put on a smile but it doesn’t seem like anyone much liked working there. I read the terrible reviews but booked anyway on my drive through for work. The grounds are absolutely beautiful and it’s a shame this place has not been able to live up to its stellar reputation from days gone by.

Rundown and in need of upgrade. Broken cracked sink, rotten side to bath. Corking degrading.

All 5 star

Hotel on the outside looks absolutely stunning, amazing estate. However it soon turns grim, I came here to scope out for a future conference meeting for a client and booking 10 rooms. Booking in, fine. Reception guy friendly and told me where to go. Walking down past the spa area, amazing, very upper class. Got into my room, Well this is where I suddenly went down hill. Place was so outdated and falling to bits, Major revamp needed. Toilet and shower was broke, spoke to a member of staff. Told me to use the spa shower and toilets instead, no offer for another room. I ended up getting my.own tools out and fixing the toilet and shower myself. The spa was okay to relax in, again major revamp needed around pool and Jacuzzi areas. They had very loud gothic and classic music playing all night through the speakers outside. Couldn't keep my window open. Night was somewhat sleepless. Can't even justify the money I paid to stay here, it's worth £60/70 a night at a push. Went for breakfast next day, selection was awful and nothing topped up. Just left feeling really disappointed and robbed

Lovely hotel but the front of house were about as warm as a winters day ., I get that we arrived early and the room wasn’t ready but nobody offered to take our bag or show us where the restaurant was so effectively we had to wander round the resort for one hour lugging a suitcase and finding our own way , come on champneys you can do better than this

Stayed for work trip. I enjoyed my stay for the most part. The room was suitable for my needs, clean and comfortable. The hotel itself is beautiful and the facilities look great. The service for the most part was lovely, apart from one encounter when I was confronted for being in the hotel in my work clothes (only part of my works clothes I was still wearing were hi-vis trousers, but clean and neat. In reception having just come in from the day). I don't mind this, if there's a way they'd like to present the hotel that is fine. I did however take issue with how I was confronted. I felt the staff member was overly rude and confrontational for an honest mistake. I was told I shouldn't even be allowed to walk to my room to change. My colleagues had said they were also made to feel lesser in the hotel and weren't provided with the welcome items other guests were given, despite also being paying customers. This interaction did create an atmosphere of discomfort for the remainder of the stay unfortunately.

The property was excellent and the facilities, I just didn’t appreciate the housekeeping knocking on my on my door at 10.30am about me checking out. I also had very nice treatments outside on the terrace but then it was ruined by the hotel calling me 3 times and telling me that I had left the hotel and I need to come back and pay the bill I spoke to a manager and was he was very apologetic over the situation and we were complimented a free bottle of wine After than that the whole experience was lovely.

Great service and nice staff

Gorgeous

On booking with hotels.com we had booked for a superior room on check at the hotel they tried to fob us us with a standard double Was charged extra on breakfast for latte on our room service which we had to ring reception for as it was late when it arrived it looked terrible everything wrapped in cling film the ev chargers are next to useless not easy to pay on the card over stay charges etc although not belonging to the hotel they need to take some responsibility for this service especially as website states they have them

It’s a beautiful location with great amenities and a close drive to Berkhamsted which as all of the shops.

Wash hand basin faulty. Room disappointing for cost. Booking online VERY CONFUSING. Terrace cafe staff made a difference and were helpful. Lecture by ANDI STAPLETON very informative and helpful.

Felt it had lost its magic and spark that it once had. Staff seemed fed up and like they didn’t want to be there. No maintenance or upkeep since my last visit, felt dated and unkept. This once was a leading spa but now just a standard hotel feel.

Good overall stay

Property was in good order and great facilities. rooms were nice and clean and spacious, only gripe would be that my shower which was over the bath and not a walk in shower needs to be updated as it was creaking whilst showering