DoubleTree by Hilton Bristol North

We turned up around 530pm as we walked into the two rooms the fire alarm starting going off so we left our bags and carried our 2 babies and 6 year old away from the rooms. The staff didn’t know which way to send us and there was a lot of confusion. Eventually we found our way to lobby where everyone else in the hotel was stood while the fire alarm is still going off. No staff members where around to explain what’s going on or tell us where to stand, it was freezing cold as well. People were shouting and swearing. After a long 15 minutes staff member showed up and started talking to people while one woman was drunk and swearing and being aggressively rude and shouting. After a while we had to tell staff they need to deal with her and in the end we had to call the police as nobody else was. After an hour of standing around with no real guidance we finally where allowed back to the rooms but were trying to avoid the drunk lady. The rooms were not cleaned, pubes all over the bathroom (we told staff and they didn’t make effort to clean it or offer any type of compensation due to the fact we had to end up cleaning bother bathrooms before bathing our children) We ordered room service and were given a plant based burger instead of the meat one, food was cold and overpriced for what it was. Overall we were happy to leave in the morning and get away. Staff need training on fire alarm procedures, dealing with drunk/angry guests who are scaring young children and better cleaners

Very good service

Lovely stay at the double tree Hilton Bristol north. The staff were very friendly and we had a comfortable sleep and good transport nearby. Would stay again if in the area.

Our stay was ok. It was nothing special and we wouldn't go back. First of all, paying £8 to use their car park when you've already paid to stay with them. The rooms and hallways are drab and old fashioned. We were disappointed that our booking was for a queen bed and we got a standard double and the bathroom hadn't been cleaned particularly well. I'm vegan and the menu didn't really have any option for me so we ordered in a pizza to take to the room. A table of 4 next to us ordered in a chinese and sat in reception chatting & eating so when ours arrived we just started to eat where we were. Whilst the table next to us was still eating, we got asked to return to our room. No outside food in reception. When i challenged the staff member he said that he didn't realise they were eating. Could have been genuine but nonetheless embarrassing for us and he never did approach the other table who carried on eating. We chose the hotel for late check out so to be awoken by housekeeping at 8am banging on the door next to us shouting housekeeping and then sounding as if they were moving all the furniture made us get up early. At breakfast (which is not cheap), staff member was so disinterested and clearly bored. I asked her whether there was a vegan option. Her response was 'I don't think we have one. We've got veggie sausages but i don't think they are vegan'. Overall disappointing but it was overall kept well, nice bar and staff generally nice.

Excellent service and clean. Breakfast was perfect

Was put into a disabled room, it had no pictures on the walls, there was no where to hang anything, no hooks or wardrobe. No draws to put ghings in. The sink was cracked, big chip out of toilet seat, loo seat had all stains over it. So wasn't impressed, considering it was the Hilton. Also on there web site it stated that there was an hour for Adults only swimming in the morning and evening, which there wasn't, we booked this hotel, for some relaxation, which we never got. We wont be using this hotel again. You get more for in a Premier Inn for less money.

When the fire alarm went off at 4 am on New Years Day, the staff were quite quick to help evacuate the premises and kept people informed. There was no fire and we were quickly allowed back to our rooms. One thing I was not impressed with was that when we booked, there was not information that the swimming pool times were changed. This caused us to change our plans so that my children could go swimming, one reason for choosing this hotel.

Stayed for 1 night on New Years eve. They shut the bar at 23:00. Although they were still serving drinks to a private party. After complaining to the night receptionist/ manager , who was none to helpful. Eventually a young lady served me ( allowing customers to put drinks on our room numbers ). Then at 04:00 the entire hotel had to be emptied due to a fire alarm being set off. The next morning before we left , we used the pool. All was good , until having a shower afterwards ( all the shower gel receptacles were empty ). Breakfast was very good !!

I was charged £43 for parking + pet! The alarm went off at 3:45 and the hotel was evacuated. It turned out to be a false alarm (or a cruel fire drill during bad weather). No apology the next morning or complimentary coffee....I expected as much. The UK, outside London generally disappoints

Front desk was very friendly and helpful

Awful service. Whenever we had any requests I had to ask for it multiple times and had to wait at least 2 hours before anything was done. The first time it was for some additional pillows as the pillows that are provided are pretty terrible. The second time it was for housekeeping as it hadn't been done when we got back to our rooms at 3:30. When we asked the housekeeping staff they said they'd get someone to do our room now but by 4:45 still nothing. I then went down to reception and was told someone would be with us in 10 mins and it was after half an hour before someone finally came. Waiting until almost 5:30 for housekeeping is far too long imo. In every other hotel i have ever been to its done by 3. Turns out we weren't the only ones. As we were checking out the person in front of me was complaining that neither he nor his family's rooms were cleaned in 3 days! Another thing that annoyed me was that we had booked the hotel back in October as it has a pool and gym. We only found out a few days before arrival that the gym and pool area had much shorter opening times over the christmas period. Had to rearrange our other plans in order to fit it in. Just wish that we had been notified of this much earlier as it did affect our plans for the weekend. Breakfast was very basic. Get a better range at Holiday Inns. Definitely won't be using this hotel again if we ever do return to Bristol. Not worth the extra that we paid for it.

The facilities

Very good staff was friendly room was excellent

The hotel is in need of renovation, but is clean. Our room was ice cold (we were cold in there with our coats on) when we arrived, it took quite a while before we could heat up he room to a comfortable temperature as the start temperature was so low. The staff are all very helpful and professional. The breakfast is terrible. The croissants were stale, the processed cheese slices were sweaty and curled up in the corners, the scrambled eggs looked like they were cooked in a microwave. The quality of the food is poor and very processed.

Decor lovely, front of house staff super pleasant. Newly refurbed bedrooom very attracted just a shame the bathroom was filthy. Food ok but nothing special. Wouldn’t bother paying extra for breakfast as get just as good from a beefeater tbh!!!

Cold room cold coffee

Beds and pillows uncomfortable especially sofa bed .

It was the most uncomfortable bed ever. We wanted a good nights sleep before continuing our journey, we could not sleep. I think it was an ancient bed, it felt like it was made of straw. When we complained, in the morning, we were asked what have you been up to? This was embarrassing and unnecessary.

Lovely hotel and staff

We were given a lovely welcome from the staff. Rest of the staff at the bar and room cleaning were polite and friendly.