Dirty rooms

The rooms are dirty and nobody cares when reported, the company refuse to give refunds, stains in carpets and rooms dusty cannot have a comfortable night sleep, I’ve stayed in about 7 different rooms in this hotel and only 1 being in a acceptable condition being clean it’s a disgrace

Room was filthy and dusty, carpet and curtains had stains in, if you moved the duvet it was like lots of dust comes off it, I couldn’t sleep room felt so dirty, and to top it off I couldn’t flush the toilet and bathroom smelt of waste, I’ve stayed in about 6 different rooms and only 1 being clean and ok, DISGUSTING place getting worse now I’ve noticed, whole place needs gutting and decorated made me feel uneasy. I took photos to show how bad it is.

For the money, this was a great place to look after yourself. Full kitchen to use and some food included too.

Great value for money. I would definitely recommend.

More of a hostel than hotel. Staff were friendly and showed us the facilities before taking us to the room. Fridges were full and had everything you could want for breakfast. The room was small but clean though the there was only half a piture when we turned on the tv. Disappointed to see that the bathroom was across the hall rather than en suite and had quite a few cobwebs and spiders in it. There was an outside area which had cigarette butts all over the floor. Not sure we would stay again.

Staff lovely frien

Easy check in, clean will definitely be booking again when I fly from Gatwick in future

Very basic, but with great touches. Clean, great communication. Exactly what it is as advertised. Very happy and would definitely use again.,

Good for Airport, £11 taxi. Easy walk to town. Pubs and restaurants nearby. Room comfortable and reasonably spacious. Some notable noise from other guests especially macerating toilets. All day breakfast a great deal, plentiful and all very fresh. Front door a bit temperamental!

Chose this place due to the proximity to Gatwick airport, I’d never stay again though! What a complete dive! From not receiving an email with the codes for self check in to the rude staff member who answered the door buzzer to the appalling condition of the room I’m glad I’ve left! The room itself was the worst thing. The carpet is stained beyond belief, the bathroom stinks of mould, the furniture is in need of repair and if you want any kind of good sleep think again as you can hear a mouse breathe the walls are so thin! Arrived mega early due to my flight time and couldn’t believe how much of an apparent inconvenience this caused. No staff til about 10 when a guy appeared who didn’t speak much English and dumped my suitcase in the ‘office’ (a cupboard). After finding absolutely nothing to do in Horley returning to the hotel I’m met with ‘yeah we’ll check in ain’t til 2’ - I mention I don’t have my codes or anything yet and I’m told they aren’t sent out til 5? What’s the point in check in being at 2 then?? The kitchen area is passable as is the communal lounge area but trying to sleep was impossible due to the arrival of guests who hadn’t (like me!) been sent any instructions on self check in. No answer at Oyo’s office - nothing! Spend the extra £30/£40 and get yourself a proper decent hotel!

We only stayed to get to the airport early in the morning. It was very convenient. Only a 10-minute bus ride, and the bus was frequent. The room and bathroom were clean. Getting into the property was a bit of a hassle but they emailed me how to get in and there was a person on intercom readily available for me to talk to. The breakfast was wonderful! They had a range of food and a kitchen to cook everything for yourself. Everything was labelled, so I had no problem finding the cutlery. You had to wash up yourself, but what do you expect? I had a wonderful stay and a wonderful breakfast. Would stay here again if I travel from Gatwick airport.

Beware! I got bitten during the night by BED BUGS! 19 bites and extremely itchy! I wasn’t willing to stay the other 3 nights. In the end, I had to find alternative, which meant extra expenses. I called hotel.com and they managed to get me a refund for 2 nights from the hotel. I think ought to have been refunded for all nights considering the night mare I went through!

This hotel is a walking distance ( approx. 35 minutes via a nice park and residential area) from Gatwick airport. It has a communal kitchen and a dinning area. It offers all-day breakfast (eggs, milk, juice, serial, bread). Very friendly and helpful staff on-site! However the hotel is very very basic (which was fine for 1 night between my flights).

The carpet was very dirty. When flushing the toilet very noisy.

Practical, good value, convenient for outside meals & airport.

Clean Kitchen and food is good But washroom is very small

Easy check-in. Conveniently close to Gatwick Airport. Very clean.

Conveniently situated for airport. Could have benefited from a bedside lamp but apart from that all good.

Bed very uncomfortable. Didn’t see any staff at all. Adequate for an early flight from Gatwick.