We booked months in advance with Hotels.com When we arrived there was no booking details for us! So they created a booking - just a good job it wasn’t full otherwise what would we do? Then there was no heating on in the room, and the shower was cold! The bed was uncomfortable and then in the morning we arrived for breakfast in plenty of time but they were only taking orders and no buffet breakfast available! Sadly, pretty poor all round for a booking made well in advance!

Breakfast was poor for the price.

Nice and clean hotel, recently refurbished to a high standard

Hotel and staff were great evening menu for the restaurant not so good not a great deal of choice.

Convenient for M6. Comfortable rooms. Attentive staff. I’m not a fan of buffet breakfast arrangement, I find food tends to be tepid and tired .

Very good hotel. Staff are great and room was great, plenty of space and clean

Ok for an overnight stay

A poor experience due to room access not working. I went back and forth to reception at least 4 times and quite late but the entry key system had failed and so in the end I had to be let into my room with a physical master key and was left without a working card entry system. In the morning, the main hotel door was also not working! The got in duty said he would seek a discount for me and I believe some compensation on the rate that I paid would be a reasonable thing to do. So far, no contact or confirmation of any refund from the staff since my stay…

A very nice clean and refreshed hotel friendly staff rooms a good size and loved the shower a good choice of evening meals and nice breakfast to set you up for the day

Not enough bar and restaurant staff, only one barman serving 30 people, and he was running the food out as well. Needs more staff , one dedicated to running food and table service, and one bar person , as a bare minimum. Hotel has been done up nicely awaiting to be an IHG hotel.

Good stay, clean, friendly staff,

Ample free parking; friendly staff; poor room facilities. TV did not work even with remote replaced. Shower leaked through glass screen. Only one bath & hand towel left for 2 adults; bathroom basin did not drain well. Room very dark with poor lighting even with lamps. Need of repaint and decoration. Chef ill so restaurant closed. Only one night stay so didn’t pursue complaining.

Nice and easy stay with no fuss

Plenty of parking, pleasant reception, easy check in experience. Lift not working during our visit. Our room was clean, and had an iron, hairdryer and kettle. Unfortunately the only full length mirror was cracked from one side to the other and taped, one of the hand towels was really badly stained and the bottom of the bathroom door and architrave had peeling paint. Restaurant area was very plush and clean. Breakfast was buffet style with basic options, hash browns chewy from being kept warm, coffee lukewarm. We purchased coffee from the bar the previous afternoon and this was good, served by a friendly member of Staff. We had an enjoyable stay here and would recommend the Hotel.

Incredibly helpful staff, and a seamless stay at the hotel

The property has been tenovated extensively to a high standard

Nice accomodation and good breakfast

Quite a strong not too pleasant smell outside on some days.

We stayed here one night, Staff were helpful, there were one or two issues which could have been attended to in the room before we arrived e.g kettle leaked, curtain hanging off hooks, soap dispenser in the bathroom not working. Even though our stay was in August it was colder outside than expected for the time of year and was not particularly warm in the room and there was no heating at all in the room. Food was good but very limited menu. The lounge area and dining area were comfortable, the room was clean but felt there were one or two things which could have been dealt with before arrival.

It was a comfortable stay. The room was clean but some redecoration needed. The food in the restaurant was limited in the evening with no real healthy options and we waited a while though an apology was offered. The breakfast buffet had limited options unless a cooked breakfast was offered, and as we were eating at the start of the last hour of service some of the food options must have been there a while. All the staff were very friendly, helpful and polite. There were plenty of car park spaces. We would stay again if we needed to, and would recommend to others depending on requirements.