Healds Hall Hotel

Really good customer service. I arrived late in the afternoon on Boxing Day, after a 4 hour drive, and one of the first things I was asked was had I eaten? Turns out it was a Boxing Day 3 course menu and the kitchen was just closing and the lady in reception wanted to ensure I could get something to eat rather than take a chance in the local area. Absolutely marvellous customer service and saved me a lot of faff. They allowed me to have what I wanted from the menu and tailored the price accordingly. Brilliant. And the food and service were top notch. Thank you for looking after this weary traveller.

Unrenovated room, cold,draughty. No make up mirror. Could not call other rooms. No room file. Asked for a heater. Mattress had it, soggy at edges. Bath ran so slowly. Staff tried their best. Breakfast slow, tea took ages. Lack of bar staff at night.

This is a lovely small hotel with pleasant staff. I only had bfast but it was very good. My room looked like it needed a little bit of tlc but really I'm being picky. Good value for money.

We stay here every time we travel up north to visit family. Its so easy to get to, staff are lovely, food is always great. We stayed in room 109 this time quite a spacious room. Bed was comfy however only a double. I think the hotel could do with some King size beds the rooms are plenty big enough to accommodate these. Room could do with curtains as bad drafts coming through old style windows but didnt ruin our stay. Slept ok, breakfast was delicious and plenty of it but always is. Staff are lovely and cant do enough for you. Will be staying here again.

Great hotel, staff always so kind and welcoming. Breakfast is amazing 5 stars from us

Staff always friendly and helpful.

From the outside, the hotel looks lovely and inviting, however, when we opened the door to room 204, ‘The Snug’, the stench of damp hit us before we even stepped in and in fact we didn’t even bother going in. The staff at reception did apologise. Our second room, 109 did not smell but the carpet was so dirty that I placed a towel on it to get from the bed to the bathroom and the carpet had a burn ironed mark…you could see the exact shape of the iron! The plug for the bathroom sink was dirty as well as the bathtub one. The foam pillows were like bricks and the mattress was saggy. The gap under the door was so wide that the light came through like a strong nightlight. The room view was literally a brick wall and the cold air came through the window so badly that we put on the oil heater! The PAT test on the heater was 2021 and therefore out of service test date…potentially unsafe! Mirror light didn’t work. The heated towel rail didn’t work. Breakfast was poor. The fried eggs tasted like old veg oil and the hashbrown made the McDonalds version seem gourmet! The grilled tomatoes tasted of washing up liquid! I have never wanted to leave a hotel faster! Had we not arrived at 10pm, we would have tried to find another hotel. It’s hard to believe that it’s a wedding location! We did like the cool rattan tissue cover box though!

Booked for a weekend, to visit friends nearby. Lovely setting and room was comfortable. Tea tray in the room had a some lovely biscuits. Breakfast was good, nice selection and able to make some changes to the set breakfast. Friendly staff Hotel is a wedding venue on some days, but it didn’t interfere with our stay, finished promptly and the guests were in a different area to the main bar.

Lovely room, friendly staff who were always helpful, Food was amazing, Beer garden was beautiful

I thought the hotel rooms were very tired and needed some time and attention

Delightful staff, very helpful

Staff excellent. Room ok. Shower does need agrab rail to get in and out of shower. Toilet seat loose. Staff very helpful. Good breakfast. Will go there again.

Tired. Small room. Small bed.

Lovely property, staff very friendly and professional

A very comfortable and friendly hotel

Room really small

Our stay started off really well, the room (111) was comfy, with a sofa and two desks and the restaurant food was really nice. The taps in the sink were a bit odd, both appeared to run hot and the shower gave you water at the temperature it wanted too. The second night was just awful. The shower water was really hot and trying to adjust it just made it hotter - I had to get out before I scalded myself and finish my wash using glasses in the bath to rinse myself off. The shower cubicle is tiny too with an awkward door - I hurt myself on the baking hot shower pipework trying to get out. That evening there was a birthday party with disco and karaoke in the event space below our room. We had not been warned of this. We had a nice meal then went to our room where we endured 3.5 hours of people who could not sing bellowing into a microphone to Abba, Meatloaf, Bryan Adams and various other karaoke classics. It was absolutely unbearable - especially as we both had terrible colds and just wanted to sleep. I don’t understand a business that thinks it is OK to give people a room to sleep in where they know they will be exposed to extreme noise. The volume was so high that when I rested my laptop on the arm of the sofa the keys actually rattled with the vibration. You can’t make up for an experience like that, no matter how nice the dinner is.

Staff really good

Stayed one night in a “snug double” as a solo - perfect size for me and quite comfortable. Used as a base for a local party, so didn’t use the hotel much, but enjoyed an afternoon beer in the lovely outside seating area. Came back late and a wedding do was in full flow - so quite noisy, but didn’t affect me too much, but might if you wanted a quiet night. Staff were very friendly & helpful. Included breakfast was delicious. Free parking felt safe too. Overall a nice stay. I’d choose this place again.

Very nice hotel staff are amazing and great food too