Holiday Inn Express SHREWSBURY, an IHG Hotel

Fabulous staff so helpful and kind. Nothing too much trouble Excellent breakfast. Enjoyed our stay. Thank you!

We thourally enjoyed our weekday stay, the staff were very attentive and eager to please. We will definitely be using your services again. Thank you

Budget Hôtel therefore not expecting great things. Arrived late and given room that had not been serviced. Dirty sheets, unmade bed, dirt and tissues everywhere. New room allocated stains on carpets, broken springs in bed with huge dents in mattress. Failure of hot water to heat on first day and a fan that was making clicking by noises. The breakfast was average and the bar souless. There are lots of nice hotels in the area that I usually stay at - I’d try one of those before staying here. At least the staff are nice.

Everything about this hotel is absoluuuutely faaantastic!!! I've had spotlessly clean room's, with super duper comfy beds, fab food from the restaurant, stunning breakfast especially the unlimited full english- yuUUMMMM!, but i still reckon the staff here are Simply The Best!Like the Tina Turner Song. They're really hardworking, approachable and friendly, lovely oh and funny😁, which personally makes them all very special. Thank you to each and every one of them, and from the bottom of my heart.They're an asset to this hotel and our pretty town Shrewsbury.

Overall great stay, breakfast included. Cannot fault anything for the money you get a good value.

Some one knocked our room in the middle night twice! Meanwhile the receptionist is not welcoming and friendly.

Block shower, mold at base of shower door, no vegetables, as stated on menu, with eve meal. Staff that take ‘Micky’ because at 80 years old you can’t work the breakfast coffee machine.

A nice two night break away Hotel was lovely a bit dated and out of the way but the staff , food for breakfast and atmosphere were great Downside the rooms were really cold until you got the aircon kicking in But overall a nice hotel with breakfast included Took 1 hour to walk into town Bus stop not far away £3 each Uber taxi on return £5 each

Great stay, no problems at all. Loved the free Hot Chocolate station!

The staff make the entire experience of staying here; the best.They are a pleasure to have met and an asset to this hotel, Shrewsbury and set the bar. They are hardworking, approachable, friendly, and greet you warmly. I personally feel they're a pretty special bunch. Every single time I've stayed here, I honestly can't wait to return. If you live near or far, give this hotel and it's staff a chance, because you won't be disappointed. The breakfast is heaven, the room's etc are spotlessly clean, fantastic views of the Wrekin and Haughmond Hill too:) There's a chippy, Greggs' and a small convenient little Co Op also only about five minutes away, if you're after some lunch grub etc. I used to live up this part of town, and there's local bus services on both the london and wenlock road in to shrewsburys' town centre and also heading out of town to Telford etc aswell. Free car parking on hotel site, you just need to register your vehicle at reception, when checking in. I've had three stay's here now and loved every single one and can't thank the staff enough, for everything. So if you fancy travelling to our pretty " Town Of Flowers" which Shrewsbury is famous for ( aswell as it being globally known as scientist Charles Darwins' birthplace, and our fantastic anual Flower Show) Oh and Shrewsbury has three hundred black and white buildings too!:) So this is the place to come and stay:)

Excellent visit, reception staff professional yet friendly and helpful. Room as clean, warm and comfortable. Would have preferred a bath instead of the shower but this in no way reflects badly on our stay with you. We travel a lot nowadays following my retirement but this was our first visit to Holiday Inn. We will definitely use you again. 😀😀😀

Everything was wonderful, the staff really made it for us, they were all so friendly and helpful. Would absolutely stay here again

The Staff were friendly, the room was a good size and clean and all the items were in working order. Breakfast was busy but well-staffed and the food was hot and topped up when necessary. The room was directly over the staff exit to the kitchen/reception area - on Saturday night the staff were going out the back smoking and slamming the door each time they exited and re-entered the building which was very loud in our room when we were trying to sleep. The main door to the room did not have a complete seal so light from the corridor spilt into the room in a line which was also a distraction whilst trying to sleep.

Ok for a couple of nights

Clean and good for 1 night

The whole hotel was just wonderful and friendly, all the staff welcomed us like family and the weekend reception staff especially were absolutely brilliant. Breakfast was great too.

The hotel was good value but the location to the Town Centre was not really walkable and taxis were limited however it was the busy Christmas period. Staff were friendly , we enjoyed our stay.

Staff were lovely, rooms were clean and the complimentary breakfast was great.

Fine for one night's stay

The staff were really friendly and helpful. The only criticism I have is that the dinner options weren’t that varied having said that the service was great. I didn’t have to wait long to be served. Also the internet in the room was constantly dropping so had to travel into Telford to attend a work related event.