Staff was very responsive at the reception desk. Room was spacious and very clean. * need to have washcloths available in the bathroom.

This is our second stay at this hotel. Rooms, dining service bar etc all great. We stayed 6 years ago and used the pool/sauna/steam room facilities and it’s pretty clear there’s been little investment in this area. The entire gym/pool/leisure centre requires upgrade asap as it’s dated and appears dirty.

Well maintained Holiday Inn. Lovely friendly staff. Good to have a pool and gym option. Restaurant and bar are decent and there is an M&S next door.

Clean room,well stocked , towels provided. Comfortable beds. No noise from guest/outside. Restaurant very nice, busy at 9am for breakfast. Used the pool facilities too. Not busy, towels privided. Changing rooms a little dated but does the job. Front of desk staff very friendly and informative. Kids absolutely loved their stay, 20 minute journey to the warner brother studios so after long day it wasnt a long journey back.

Good sized room, comfortable bed.

This is such a lovely welcoming hotel, the staff turn into friends who are always pleased to see you. Such a lovely group of hosts. The food is very good, compliments to the catering team, eating for our family is always a nightmare but we were all very impressed with the quality and quantity. Definitely reflected in the price though but worth it all the same! Gluten free, dairy free all catered for. Gluten free beer and cider available a big deal in our family! Dairy free butter portions at breakfast and soya oat and coconut milk at the Buffett, gf husband was given schar toast at breakfast yesterday, possibly a supermarket brand today but great nonetheless. Very grateful, would love to stay again, very relaxed, cosy atmosphere. Pool, sauna steam room, jacuzzi and great sized pool with floaties!! Pinot rose expensive but worth the pennies

Apart from Archie at the bar the rest of the staff look bored, tired and not interested. Lady at the reception when asked about the EV chargers was so not interested in helping out even to answer where they are, as in her words, '' they not hotels so they have nothing to do with it '' would be nice to smile at the reception greeting guests maybe ... definitely room for improvement, but hotel itself, rooms, bar area and distance to Luton airport which was reason for our stop were all perfect

Fabulous evening meal , in wonderful setting , staff all excellent.

Comfortable beds in good sized room. Overall a great stay but there were dirty plates and glasses left outside many rooms on our floor that were there for several hours.

Bathroom wasn’t cleaned as someone had left their shampoo. Had mould under the lid wonder how long it had been there. ?

Was really bad especially the service terrible

Staff from reception, bar , restaurant, breakfast staff and chef through to cleaners every single person we spoke to was friendly helpful and happy

Great hotel to stay nearby to Harry Potter World Tour, enjoyed our stay very comfortable beds and lovely pool for a quick evening swim before bed.

Great pool for the kids, lovely staff all around

Lovely stay staff were friendly and a great hotel thanks

They were kind.

Ben who was on the night desk when I arrived was simply brilliant. Nothing was too much for him and a truly exceptional member of staff

Great base for Harry Potter studios London. The hotel had Harry potter themed activities for the kids. The food was good. The kids enjoyed swimming. The downsides: The room had massive dusty cobwebs. The sofabed duvet was a single for 2 kids sharing so we had arguments every evening and morning. Overall it was a good base and we had fun.

Lovely and clean place ,customer service second to none and the food health centre spot on lush will be staying again

Overall excellent experience. Changing rooms in swimming pool area a bit dated but otherwise excellent experience and great facilities.