Clean sheets and hot water- good! A kettle - also good. Room was under street level - dark; cold; tiny. Bed was a foldable stretcher type bed. Not happy. The shower was close to toilet with no separation or curtains or screens. After showering the whole bathroom floor was like a swimming pool. Did not drain.. even by the next day. Mould on walls. Smelt damp and mouldy too.

Although the staff were friendly enough, I was very disappointed with my stay in & the condition of this hotel. There was no heating (it was freezing cold.) There was no hot water (just barely tepid.) The toilet seat was broken & slid off when u sat down (dangerous.) The plug socket was broken (with blue sparks when unplugged!) The bathroom smelled & was mouldy. The single-glazed, sash windows made it SO noisy (located on main road.) Not a 'short walk' but a bus ride from the tube station. I definitely would not stay here again.

I’m not expecting that our room is under the city street. A store room suppose to be.

The hotel was very good. The front desk staff were friendly and accommodating. The room wasn’t very big but was as expected. My only negative and no fault of the hotel is that it is in a quieter area so some nights most of the stores and restaurants close by close early.

Terrible , the room did not have a window and it was hotter than the Sahara desert , do not stay here

Been to this Hotel a few times, so it's been interesting to experience the type of Rooms on offer, this room was a Windowless standard room comfortable bed, Space was adequate for my needs, Bathroom was great. Hotel is very conveniently located for whichever plans you have in and around London.

Good value, convenient.

Very good value for money. The room was a scruffy but the beds were clean , shower was hot and powerful. Location was excellent, staff helpful.

Convenient location for Oplympia. Drab entrance, not very inviting reception, room 20 very small, tv did'nt work, reception failed to rectify or seek assistance to rectify. No breakfast avaialable, when I asked any where local the local pub was suggested however that was closed. To be honest its a cheap hotel and thats as much as expected

Tiny room, TV not working. Charge for water, no breakfast provision (always welcome as an option even if there is a charge). No amenities nearby.

Room was very cramped. Needed an upgrade. Bed very old and creaky. Shower head falling off. Had a table for a kettle, but nowhere to plug in. Plugs behind bed, but covered by the beds' headboard. Toilet and shower together, but very small so needed to put toilet roll outside the bathroom when showering. Lots of marks on walls, door frames that need replacing, tv remote didn't work etc. On a positive note, the room was clean, staff were friendly and the room was suitably heated. Within walking distance of Kensington Gardens and various underground stations, so location is decent.

Photos shown are different than the room provided. Very small rooms. Also the key card didnt work as door handle is broken. Door lock inside also is not available.

Definitely not recommended Tiny misshapen room because been divided held 2 single beds with tight squeeze gap almost touching so definitely a single room as couldn't move 1had no head board & was in middle room so nothing stopping the flimsy pillow falling off end & were when u squeezed passed head tiny side unit & single chair at poorly covered window couldn't get passed beds easily so waste space fixed hairdryer at top end of bed didn't work ! Single table top fridge on floor squeeze passto get bathroom 1 bath towel each & floor towel that's it Reception asked for ID lucky had passport as got no driver's license) DOB , home address ext but not my reservation proof or letter strange she was on a personal call all this time ! Bathroom sink so tiny with large double tap so hardly any room to use it

Cozy and warm loved it

Floor was dirty. Bed sheets didn’t look clean either and felt very unsafe somehow.

Cheap, but I guess that’s why: Frosty on reception, freezing cold room and no way to warm it up, plug sockets dangerous (only one of two things plugged into double socket could work at once, things hanging off the wall, tiny room just enough for bed, toilet seat hanging off, duvet wafer thin. It was dry I guess!

Very basic Hotel

Given the fact that London is one of the most expensive cities in this world, you certainly cannot expect a 5- stars hotel for such a low price, thus you cannot really complain about anything. However, a dehumidifier plus repairing the heating would be a modest investment to make the basement rooms more convenient and prevent mildew to grow on the bathroom door and walls, particularly during the cold season.

You get what you pay for. £80 for a Saturday night. When we arrived we saw that to enter you needed a key card which is great for security but when we arrived there was no one on the front desk so we could not get in. We rang the hotels phone number multiple times and no one answered, we also emailed incase someone saw that but couldn't hear the phone. We waited around 10 minutes before someone came to the door to let us in. The rooms are warm when you check in but do have AC which we used. Rooms are smaller than we expected and ours did not even have a window, but as we were only staying 1 night and as we only used the room as a place to sleep it was fine. They did provide tea and coffee making and toiletries which was great, and we plugged the fridge in when we arrived and it kept our drinks cold. The beds were two folding bed, the mattress were ok however the duvet and pillows have seen better days and would benefit from updating. 1 thin pillow each and the duvet was literally a duvet with no cover and 1 was ripped but as we were staying just 1 night we didn't complain about it. The bathroom looked clean and on the surface like it was new. Our shower head was broken and once turned on didn't want to stay held up so we showered holding the shower head rather than it in its support. The shower head, part of the trim came off during my shower. Is it the most amazing hotel? No. Can you spend 1 night here just to sleep? Yes. Great for a night but probably not for any longer.

Really friendly staff, room quite small, fantastic shower all I needed