Old Hall Hotel

The weekend was a Christmas present for my daughter. The facilities in the Spa and treatments available are great and all the staff were lovely, throughout the hotel and restaurant. The restaurant is quite expensive but the food is excellent. I would thoroughly recommend it all.

Nice hotel, large dining comfortable rooms Breakfast was delicious

Fantastic location for our very first visit to the Norfolk Broads. Not far from the beach and great base to explore the area. Breakfast was included and absolutely delicious with local options aplenty. Staff were friendly and welcoming.

Clean and comfortable for my brief stay. Food service excellent

Absolutely brilliant stay at oldhall Caister, all staff including Debby, Stacey and Lois in the restaurant were absolutely brilliant and delivered excellent customer service . The absolute stunningly lady also gets a mention for customer service and beauty at all times ..Room 1.

Perfect place to relax and walk around the beach

Everything on hand for an enjoyable stay. A bit of a dusty odour in the room.

The best way I can describe our recent stay at the Old Hall Hotel is confusing. It seems as though there are 3 separate business on this site which are not working together. The leisure facilities were really good. However, we did have some issues with the hotel and restaurant. I made a booking for a double room but when I got the email confirmation it stated it was a twin room. I contacted the hotel to query this and was reassured that it was a double room. When we checked in we could see that there were two overhead bed lights but we could not locate a switch. When I queried this with reception they came up to room to look and advised us that it was odd and this had never been queried before. Eventually it was established that it was twin beds that had been been put together to make a double and that the switches were located behind the two head boards and the only way of accessing them was to move the beds? We accepted this but it was a nuisance each night having to get our arms behind the headboards to turn the switches on and off and slightly disappointing that we had been mislead after we had queried this prior to checking in. Other minor issues were: there were no tissues in the room, no glasses in the room etc all basic things but standard in any hotel now. The restaurant is really nice looking but the service and food was of a much lower standard with very inexperienced staff waitressing on Saturday night.

Lovely place to relax after a day at the beach

Was a great breakfast

Very pleasant stay very clean. Breakfast really nice Staff pleasant and helpful

Visiting friends nearby

Lovely updated room, very clean and comfortable. Did mention to reception that there was no USB port on any of the plugs, only because I had forgotten my plug. Use of lovely pool and great gym. The restaurant and bar staff were extremely helpful, polite and frie

Spa is brilliant massage one of the best but restaurant not good ! Too much on menu so food poor and need separate service for restaurant and outside food not organised long wait for food to be well overdone wont use tge restaurant again but facilities yes ! Rooms are basic

We thought the staff & service in general was excellent. There was nothing they wouldn't do for us to make our stay as perfect as it could.

Thoroughly enjoyed our 5 night stay whilst exploring parts of Norfolk. Staff provided very hospitable and welcoming service and hotel facilities were excellent including parking. Highly recommend this property.

Great place to stay had booked 2 nights but only stayed 1 night as the job got cancelled. Lovely food and breakfast

Our stay was great room 3 was lovely and spacious and the shower room was excellent. All the staff were friendly and very helpful. We will definitely stay here again.

Rooms were very clean and comfortable, free access to the gym and bar and restaurant on site will use again.

From the moment we stepped through the door we were made welcome by all staff, loved the decor. we will return.