Very welcoming staff, room was clean and well equipped for a one night stay. Bathroom towels could have been bigger. Continental breakfast was good and delivered to our room. Great value for money overall, would recommend.

The hotel is ok and the staff are eager to be helpful, but I will most likely not stay here again. Very basic. Better options available in the area for comparable price.

Functional hotel. Everything you need in the room. Quiet and warm with confortable bed. Well located for shops bars and restaurants and Hammersmith Apollo. Would return.

A well kept room, however my room was close to Hotel Store Room so was easily distracted with continuous door opening and closing.

Privacy

This hotel is in a great location only 6 mins walk to the tube....the premises are very clean and staff friendly and welcoming. Our room was a triple room, which although compact had ample space. The bathroom facilities were excellent and the shower powerful. The hotel was exceptionally quiet and we didnt hear other guests. Dont hesitate to book this hotel - i will definitely look to book again for my next visit.

Positives - close to my office - close to Hammersmith station - good shower Negatives - no elevator in hotel with 3 floors. My mum came for a theatre trip while I worked and we were on top floor and she had a horrendous time with the stairs. Doesn’t mention no lift anywhere in advert. - no windows. The top floor has no windows or air flow. - too warm. Top floor that has no windows has air con that doesn’t go below 19 meaning the rooms are warm and stuffy and not nice to be in. - “Cosy room” = barely larger than the bed. - “breakfast” consists of a horrible sausage roll, yoghurt, banana and small cereal bar. Do not pay extra for this when there’s marks and Spencer’s food hall over the road.

Pros: Large TV, good wi-fi, breakfast arrived on time. Cons: Disorganized check-in. The first 2 rooms we were given were occupied/dirty. Hotel split across 2 different buildings. The larger building has 3 floors and no lift. VERY small rooms. Window in our room was broken. Water leak from air vent when heat was turned on. Very expensive for the location and room quality.

Naim went above and beyond for our stay at Seraphine Hotel. He was so kind and lovely and upgraded us even with a full hotel. The heated floor in the bathroom was wonderful. With only 5 min away from Hammersmith Apollo it was a worth every penny. Breakfast was delivered on time. It’s a basic hotel, the price is reflected in the standard on the rooms and breakfast. But the service, cleanliness, comfortable bed and a good night sleep makes it a 5 star stay! We’re coming back.

Great stay at a great location

Lovely hotel, perfect walking distance to the Eventim Apollo. Very friendly and welcoming staff, nice clean room and loved the big bathroom

All the above 😊

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Very professional and helpful front desk staff

No lift, no bar, no dinning room and did I mention no bar

The location was great, close to many shops and the tube. Also was quiet. I enjoyed the free breakfast. The room was a good size too. Only downside was our room was on the third floor with no lift.

Rooms are small but are clean and very modern, the staff are friendly and helpful, the location in Hammersmith is ideal, minutes to the shops and underground.

Very nice staff, convenient location, rooms are small but generally clean (drawers were dirty so I just didn’t use them), WiFi is spotty. Close to the tube and it’s a main hub so easy to get everywhere. Smile Thai Massage nearby is great as is Lumi yoga across the street. Wagamana’s yum. Mall with IKEA a couple min walk. Walk down by the Thames is gorgeous and charming. Hammersmith generally busy vs quaint but diverse and felt fairly safe.

Good property but too much money for the stay. Will look for something more cheap next time

I appreciated the breakfast provided and the location close to the Hammersmith station, but getting logged out of the wifi after around 2 hours of streaming was extremely inconvenient. This was not mentioned whatsoever when I checked in, and I only realized it when I got a warning on my work phone that I had used up all of my data. I contacted Reception and they asked me to provide the wifi addresses/IMEI codes for my devices to have those re-activated. A little lengthy, but this seemed to fix the issue until I got logged out once again later that night, but unfortunately no one was available to help me anymore at that time of night. All in all, I was happy with the stay until this very frustrating and costly situation, especially since I had to pay out of pocket the data usage on my work phone which the hotel took no responsibility for. Also, the walls are paper thin, I could hear the neighbors or was it the cleaning people talking loudly next door.