Shirley House 2 Guest House Self Catering by Southampton General Hospital

The lady who runs the place appears to be a fradulent person. She rented out my room even before I got to Southampton by 6pm because she repeatedly told me that I had no confirmation because I booked through a Expedia. Please find a summary of my email to her on 23/01/2025. Dear Madam It is obvious that you intentionally denied me the use of the hotel eventhough I had paid for two nights. Yesterday being the first night which was 22/01/2025, when I got to the guest house at about 6pm ( Find attached a picture of the guest house ) I called your number and whoever responded told me I did not have a booking confirmed and despite all efforts to convince the person that I did even after giving him my names, he still insisted that I did not have a confirmed booking. I eventually left as I was desperate to find a place for my wife and I to rest our heads. I eventually spoke to you late in the night and I expressed my dissatisfaction. You requested me to go to the App and cancel my booking which you had earlier claimed never existed. You followed up with a text message saying you cannot allocate the room if I do not cancel it to which I responded to you by saying I do not know how to cancel it. This morning I sent you an email informing you of my intention to use my room for the night left and which you responded by telling me you were asleep and would revert which you never did. I sent you my wife's ID card as requested only for my wife to get to your guest house this e

I booked the guest house on 2nd April to stay on the 13th April just for a one night stay due to going on a cruise early the next day. I paid on the same day. I was sent an email by the guest house itself telling me I had to confirm my identity by sending a photo of my passport and let them know what time I would arrive. Which I did. In the email it also said I would be sent the code for the main door and my room at 2pm on the day of arrival. My son took me from Nottingham to Southampton and we arrived at 3pm but I had still not received the code for the door. I phoned several times to ask for the code and got no reply. So my son would not leave me until I gained entry. Eventually someone called Monica sent me a text saying text me. To which I asked for the codes she asked me if I had received a welcome email I told her I hadn’t so she sent me a copy of the email she had sent at the time of booking. All she kept saying was you have had it. She eventually said that I had not sent the copy of my passport I explained that I had and my son sent her a screen shot of it and she sent me the code after being outside of the guest house for 90 minutes. I was furious as my son needed to get back to Nottingham as soon as he could. There was no apology from her just that we had crossed wires. If she hadn’t received it why didn’t she contact me prior to my arrival.

My room was very clean

Very easy to get into the room, very clean and tidy, extremely comfortable bed, and quiet. Ive stayed twice now to be near to Southampton hospital for appointments, as its only a 5 minute walk, would definitely recommend.

I liked nothing. I was surprised at Expedia having such a place way over priced for this 7 ft by 7 ft area Bed very uncomfortable pillows terrible Never met anyone just instructions Towels were hard as a rock curtains torn I won’t recommend anyone to stay there even for one night

I used this property because of its proximity to a hospital where I needed to be early in the morning. It was basic but clean and quiet and the owner gave very clear instructions for check in.

Not much to write home about, minimalist, cooking utensils are are very poor

Value for money.

It was a nice property.

We liked the security features of the property which we had no trouble with or understanding. The owner was very helpful. We liked the convenience of getting a bus - No17 - from Southampton railway station direct to virtually outside of the property. We liked being able to walk the short distance to and from Southampton University Hospital with relative ease. It's a very short walk to a Chinese takeaway - very nice food. It's also a very short walk to an Asian supermarket which we found very helpful on our visit. We would definitely use again. Thank you very much.

Pleasant neighbourhood, shop and takeaway close by. Shirley high street 10-15 min walk. Easy instructions from host. Very clean and comfortable. 2 nice shared bathrooms.

Simples mas suficiente.Utilizamos somente para espera de um embarque,nesse caso foi suficiente.