Cleanliness abysmal. The shower tray had not been cleaned and no plug for hand basin

Shower is not working properly Cleanness is not done

I am not usually one to complain but this place is absolutely gross and something needs to be said! You are greeted by a foul smell as soon as you walk through the door. Which wasn't anything compared to the horrendous smell in the room. The floors were sticky and the carpets look like they haven't been cleaned in over a century. The bathroom was a disaster, the toilet didn't flush and the amount of mould was terrible. The shower wasn't much better either with someone else's old plaster still stuck to the showerhead! The toilet was also loose and the lights didn't work. The walls were all stained with god knows what. Behind the bed was filthy and half the blinds were missing which doesn't help when you are trying to sleep. I stayed at this place by myself and I honestly feel sick to my stomach. Definitely the worst hotel I have stayed at. Giving this place one star is far more credit then it deserves. I hope someone reads this and doesn't make the same mistake I did by booking a room in this dreadful and disgusting place. How this place is allowed to operate like this is beyond me.

Disgusting rooms,Damp everywhere,Never again,It was embarrassing

Staff is not cooperative and priceless

The condition of the building is deplorable. The first room they gave me had a broken window with no handle on a busy street. The second room they gave me was very dirty and needed major maintenance peeling walls stains on the walls and badly stained carpet.

Rooms are awful though guess you get what you pay for.

This Hotel is horrible, there is no area clean. Beds are about to fall apart, carpet and walls have stains everywhere and the bathrom is the worst. We booked for one night, and we couldn't even spend the night there. I have never seen a hotel in so poor condition. We had to find another hotel for the night. I will no recommend staying there.

The room smelled awful. The shower cubicle has stench and no hot water from the wash hand basing. No towels. AC not working. Noise from the room above mine and next door kept me up until everyone got to sleep. No sound proof at all. I couldn't wait to leave at 5.30am. Not happy at all.

already discussed with your team and photos shared. quality of room is not at all with photos submitted on your website by merchant. poor standard . broken window , stained walls, stained dusty carpet, broken flush making noise from toilet. unable to change room on request.

Wifi did not really work, room was incredibly hot, bathroom was outdated and a little dingy

there is nothing to like about this "hotel"

On my stay, I was happy to get free off street parking, the person at the reception was very friendly and very helpful. My room was number 212 which was perfect size for one person and reasonably comfortable. However there is problems with the room. The hot water tap had no water. The toilet seat is very loose, the TV had no aerial cable not a problem really as I could watch something on my phone. There was no soap in the room which there normally is in every other hotel I’ve stayed in I will stay here again. However I will ask for a room at the other side of the building so hopefully I cannot hear the M4 motorway. P.s On Top of the wardrobe, someone has left a pot of food that does not look very appetising. I could not tell anybody in the hotel as I left early.

the condition of the property was very terrible...... the condition of the room, lobby and bathroom was very bad... it was merely wastage of money and time. Once, I reached there I felt sorry for my self. but I have no idea how I can cancel my booking and how my money will be refunded.... So I have no option but to stay there only. I need my money refund.

not very amazing but good enough

Great

The 3 starts are directed at the total convenience. 10 Minute walk from the train station that gets you directly into central London and a 5 minute drive from Heathrow. Free secure parking is also a great help. Unfortunately, the property is very run down inside, room/bathroom could have been cleaner and a lot of updates required. Staff were lovely and would love to return in the future to see improvement, wish all the best for the owners and staff!

First negative was being informed that they had put me in the wrong room - having already wrongly given the same room to someone before me. My first nights sleep was interupted in the early hours by someone banging on the front door. 2nd night interupted by lots of movement and noise in the hallway - soundproofing is a definite issue. Rooms were 'clean' in terms of no litter but overall in poor condition - marks on the walls and carpet - stains/marks on bedding - furniture in poor condition - poor lighting in out dated 'ensuite'

This was not really a hotel. More like a dirty house inside. I appreciate that the owners & managers were from India & I’ve stayed in lots of hotels in India & the US run by people from India. But this was the dirtiest ugliest hotel I ever stayed in. It was smelly & the receptionist had some kind of Indian incense burning in the room she said to make it smell better. It made it worse. I got in my room, closed the door & somehow it got locked & I couldn’t get out. The manager & receptionist together couldn’t help me get out. They finally called a third person who was maybe the owner & finally the door got opened. The bed was terrible & it smelled all night as I lay face down trying to sleep. I was sure I was getting some kind of disease doing so. Sure enough 2 days later back in the USA I got sick & it lasted for a week. I don’t know why. But it was miserable. I asked for a wake up call & they said they don’t do that. Of course, there was no phone in the room. I just didn’t trust my iPhone because I was afraid the electricity might go off during the night & I would miss my morning flight. The toilet barely flushed after several efforts. The towel rack in the bathroom was broken. The paint was ugly & well worn everywhere. The lights in the room were terrible. The TV was essentially 12” x 10” & it never really worked. Supposedly it was a hotel offer good for the money of a modest stay, but it was a nightmare. Not sure why it was on Hotels.com. It reduced your firm’s credibility!

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