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The Hotel Chester
Hotels
9.6
/10
Exceptional
196 reviews
What Guests Say About Their Stay
Nigel
10.0
/ 10
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Sue
10.0
/ 10
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
HARVEY
10.0
/ 10
What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
In the Area
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19 Newgate St, Cheshire West and Chester, England, CH1 1DE
Main Facilities
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24-Hour Front Desk
WiFi
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Available Room Types in The Hotel Chester
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What's around The Hotel Chester
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19 Newgate St, Cheshire West and Chester, England, CH1 1DE
Discover More About The Hotel Chester
Location
The Hotel Chester is located in area / city Cheshire West and Chester.
About The Hotel Chester
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Enjoy luxurious treats and incomparable experience by staying at The Hotel Chester.
All facilities in The Hotel Chester
Others
Hotel Services
- Luggage storage
- Express check-out
- 24-hour Receptionist
- Concierge
Public Facilities
- Smoke-free area
- Others
Things to Do
- Romantic proposal packages
Connectivity
- Free WiFi
General
- Fireplace in lobby
Accommodation Policy & General Information in The Hotel Chester
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Pet deposit: GBP 1 per stay
- Pet fee: GBP 30 per pet, per stay
- Service animals are exempt from fees
- Late check-out fee: GBP 30
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: GBP 1 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a debit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 23:30
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | 15:00 - 23:30 - Before 11:00 |
Available rooms at The Hotel Chester | 16 |
Another facilities in The Hotel Chester | Luggage storage, Express check-out, 24-hour Receptionist, Concierge, Smoke-free area |
Frequently asked question in The Hotel Chester
What are available facilities at The Hotel Chester?
There are top facilites at The Hotel Chester such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Hotel Chester?
The standard check-in time at The Hotel Chester is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
More Reviews from Other Guests in The Hotel Chester
Other sources (196)
9.6
Exceptional
From 196 reviews
Cleanliness
9.8
Room Comfort
9.6
Service and Facilites
9.6
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Traveler Reviews The Hotel Chester
Number of reviews per page
20
40
Top reviews
Nigel
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Andraya
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Amazing property and staff
Sue
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
HARVEY
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
David
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
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Victoria
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Stayed in Polo room. Absolutely gorgeously done out. Perfect location. Nice amenities with little complimentary snacks. Loved the sweetie jar!
Room was at top of building and it was a hot day. Sadly tho no air con so had a noisy seperate air con unit in room that needed to put on as too hot without. On a less warm day you wouldn’t need air con.
Would definitely recommend and stay again!
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Gary
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms.
We will be returning
Verified traveler
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
I only gave 4 star, not 5, due to the area around the hotel. Once you are inside it is lovely, but outside being next to car park entrance and a shopping mall, it looks pretty run down. Chester is fantastic for Roman history and well worth a visit. I would say to the hotel owners keep your eye on the ball and don't let things slip.
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Lynsey
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Great location with parking next door in the shopping centre for £10 for 24 hours.
Check in was quick and friendly.
We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults.
Bed was comfortable and room was very warm but air con unit and fan provides so not an issue.
Location is spot on for the town centre.
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Sian
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Helen
Friends and Family
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Paul
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
J G
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too.
Will certainly stay here again and maybe try a different room next time 🙂
Tracey
4.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
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Huw
Business
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Andrew
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Verified traveler
Friends and Family
8.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Angus
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Excellent hotel and great staff
Brett
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Great hotel in the city centre the room was fantastic, modern and clean,
All the staff were fab.
Philip
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Great location, stayed in a suite which had everything we needed
Number of reviews per page
20
40
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