Second time staying here and we will be back!

Our stay was lovely! The gentlemen at the front desk were very welcoming and helpful. I hadn't been to London in many years and they were very pleasant to talk with and had lots of information for us upon arrival. Breakfast was also very nice and all the staff in the restaurant were top class.

My son and I spent two nights here. The room was generously sized and and very comfortable. The location was walking distance to two underground stations and to plenty of nearby restaurants/stores. We would definitely return on a future trip.

Welcoming and helpful staff. The breakfast at the pub was pretty good with different options. The pub has Alice in Wonderland theme all around, which gives it an original character as well.

Fantastic location for our trip. Reception staff super friendly and helpful, large room, modern decor above a traditional pub. Good breakfast choice. Would recommend and stay again.

Interesting hotel on the site of hat factory. Public areas nicely decorated with Alice in Wonderland themes. Convenient position for London sights.

It was an absolute delight staying at the Mad Hatter; lovely staff, great food, excellent room. Everything you could hope for, and be prepared to make friends with the witty and friendly bar staff.

The staff was very helpful and friendly. The pub was great and breakfast was terrific. Our rooms were quaint and well kept. I would’ve happy to stay again and recommend to friends and colleagues.

We had a lovely stay at the Mad Hatter! Our room was cozy and fun, and the breakfast was delicious. The staff were super helpful and kind - love this place!

I stayed at Madhatters for 1 night on the 9th October. After looking at your hotel reviews on expedia and your own website the place looked great and a bit quirky. Location was also very good. On arriving on the weds afternoon I was booked into room 210. I was immediately disappointed in the room. Dull, tired and uninspiring and with a view of concrete and rubbish. It didn't get much better unfortunately when I went to use the bathroom with mould and bad finishing to be seen across the bath/shower area and the toilet cistern. At night there was lots of noise from the main traffic outside and all also from other hotel residence at around 2am. Sound proofing basic sealed double glazing would have helped with this. I had breakfast in the morning and chose the avocado on toast and it was dreadful. Cold and a colour which looked like it would make me ill. I mentioned all this when I checked out after breakfast but the man behind reception did not look bothered one bit which summed up my whole experience of staying here. I know hotels within the city center can come at a premium due to their location alone but I would expect basic standards to be kept for £240 a night. I have been asked by Expedia to rate my stay but I wanted to give the hotel my direct feedback first before I do post anything online, mad hatter did not respond to my complaint. sums it up really.

Turned up at 9.00pm Had confirmation but told I couldn’t stay Insisted I had reservation They called police and police advised I would find another hotel late at night No exclamation was given Other staff were perplexed! What an Aragant rude manager Should be sacked!!

Wonderful staff at this hotel! Friendly, helpful and made the whole trip that much better because of their awesomeness!!

All good

The staff was super accommodating and just a joy to be around after a long day of walking around London.

Nice location and decent hotel, very friendly staff and a great bar and breakfast

Helpful staff. Fun to stay in a pub. Convenient to go to the pub for dinner and not have to go out when you are tired. Desk and restaurant staff bent over backwards to be helpful.

Clean, comfortable, convenient & friendly.

Loved the wild fox that came out in the empty lot every day!

Chose this hotel because it was close to a work venue, the evening food menu had many things that weren't available and my eggs benedict at breakfast was very disappointing so i can't really recommend the food!

We absolutely loved the mad hatter!! It made our first time in London such a breeze between the excellent staff and amazing location!! We hope to be back some day! Thank you!!