We only booked as the hotel was pet friendly, as per the description and information. We checked in with our dog and agreed to eat in the restaurant, after some pressure from the hotel to do so. We were seated with our dog and our drinks order was taken. We were then approached 5 minutes later by the waiter to be told that his manager said we could not dine with the dog (the dog was asleep at my feet at the time). I asked if we could possibly be served in the separate lounge, which was completely empty, and we were told no. I also asked if we could have food in the room and that was also not possible. We were not offered to dine outside. We were extremely embarrassed to have to leave the table. We don’t leave our dog in the room for obvious reasons. We have no problem with a hotel or restaurant not being pet friendly but feel it is important to make this clear up front (e.g. on the website or at check in, neither of which was the case at Caprice Des Neiges), especially if the hotel advertises itself as pet friendly. To be fair the entrance to the restaurant displays a small sign of a dog with a line through it but we genuinely did not think to look for this as we thought the place was pet friendly. We asked to speak to the manager and we were met with quite a hostile attitude from the outset. We asked if we could cancel the reservation and were advised we wouldn’t be receiving a refund. Well maintained garden but room was basic and very compact. Hotel not pet friendly.

This is a nice little hotel, recently refurbished. The bathroom was lovely with a double shower. Our family room was on the top floor with a double and a bunk bed. The bed wasn't bad, comfortwise. The only downside about the room was it was really hot, but that's not thehotel's fault as it was a really hot weekend. A fan would have helped. No lift, so had to lug bags up 3 floors. Breakfast was a fairly standard buffet. Nice views and seating areas outside and a little garden for kids (which could be made better with a new and better swingset - there's certainly enough room - the current one's old a broken in places), plus there's a handy lock-up room for bikes/skis, etc. Overall, a nice hotel for a 2*

I stayed 7 nights at the hotel on a room only basis, which had en suite facilities and a nice balcony. I had the buffet breakfast each day and an evening meal on 3 evenings. The hotel is a 15 min drive from Sallanches and 20 min from Domancy. The staff were friendly and food on offer was good, albeit eveing meals were extremely limited in choice, so if you're a vegan / vegetarian please check with the hotel before booking. There is a farm next door and the cow bells provided a nice jingle. Overall I would recommend the hotel based on it being a 2/3 start rating as it was value for money, albeit the evening meals were expensive @ 25 Euros a head for the choice available..

Lovely place to stop over, friendly staff and great food.

Our host - the young lady - was exceptionally good and hard working. She took good care of everything! A big kudos for her effort and always friendly smile!

un seul défaut: pas d'ascenseur!! personnel très agréable mais à certains moments difficile à joindre. pas non plus de restaurant lors de notre séjour.

Très bel établissement avec une magnifique vue . Dîner et petit déjeuner copieux et excellent. Personnel hyper agréable et compétent Établissement très propre

Très bel établissement avec une salle de restauration panoramique. Très bon accueil et chambres confortables

notre chambre était plus propre et neuve que sur les photos du site. nous étions plutôt contents. en revanche notre chambre était vue sur des montagnes et le village et pas sur le mont blanc et son massif Nous avions choisi l'hôtel pour cela et la vue de notre chambre nous a décu. bien penser à demander la vue mont blanc

Très bon accueil, restauration plus que correct. Très bien placé et facile d'accès

C'est une belle adresse

Mooie omgeving nabij de Mont Blanc, prachtige uitvalsbasis voor mooie trips. Fijne en behulpzame mensen, keurige kamer en heerlijk gegeten

We stayed in many hotels in many parts of the world, but We didn't see anyone as sweet and polite as you thank you for everythink caprise team ❤️

Hôtel situé en montagne difficile d'accès mais donne une belle vue. Le service n'est pas top et il y a du bruit chaque matin.

Bon accueil le personnel est très présent et à l'écoute BonSéjour

Personnel très accueillant, hôtel sympathique dans un cadre magnifique.

Hôtel calme, confortable très propre, vue exceptionnelle

Bon rapport qualité-prix

Chambre petite, salle de bain idem, un lave main en guise de lavabo. Isolation phonique entre les chambres très faible on entends un peu tout le monde, prévoyez des boules quies. Diner du soir cher pour ce qui est proposé. Vue magnifique sur le mont blanc qui fait oublier les points négatifs.

It was fantastic stay at this hotel this is the second time for visiting it the staff was friendly and everything is perfect and stunning.