Hotel des Arts

Everything

The Hotel is located in a great area and has a great view. Would recommend this to everyone and will be coming back here again

This cozy hotel is in the center of Strasbourg. It is perfect for visiting the Christmas markets and the city center.

Hotel is in a great location for the christmas market, restaurants and attractions, however the property itself is outdated. The room had the bare minimum of amenities, however there were stains on the floor and rust forming around the shower. Staff were very friendly and offered to watch my bags in the lobby (however they weren't in a secured room, so if you have valuables make sure they store it elsewhere)

The location is amazing, at the heart of the city center, steps away from the Christmas market. The condition of the hotel is average, nothing fancy but good enough for an overnight stay.

The property is perfect for a visit but not a long stay. The room had old furniture (Closet) and the art isn’t that much. The bathrooms are small and don’t provide basic amenities like blow dryer, shoe horns, shampoo or soaps. The cost fits the room. The AC needs to be cleaned due to the musty smell it creates in the room. The bed mattress was old and worn out.

Very good location of the hotel right near the main square. Very comfortable and good AC.

Location was excellent, good price, fast check in, parking is off site because hotel is in a pedestrian only zone.

Hotel des Arts is a great little hotel and base to explore this beautiful location. Right in the heart of the old town, with beautiful walks surrounding the area and lots of excellent restaurants nearby. Cute little rooms, very clean and well presented. Very friendly and helpful staff. Some may find rooms a little on the small side, but perfect for one person or a couple for a short stay.

Absolutely fantastic location. Easy to access.

Very friendly and welcoming staff. Great customer service! In the heart of the historical center, at one of the most romantic squares in Strasbourg. Close to many sightseeings, good restaurants and the river. Top location for people exploring the historical part by walking. We have parked our car in the parking across the river.

Due to road works, getting to the hotel and finding parking nearby was a nightmare. We called the hotel in the early evening to let them know we wouldn't get to the hotel before late evening. After having to call three times someone finally picked up and said there was someone there 24 hours. When we arrived in Strasbourg and tried to make our way to the hotel all of the road works going on meant it took us about 40 minutes - although we had called the hotel earlier he had not warned us of the issue we would have. Then when we finally just winged it and fell lucky to park near the hotel we called to ask where we should park as the Hotels.com site said parking was available nearby. Again we had to ring four times before we got a response. He was not at all helpful. We ended up asking a guy on the street and just parked on the street hoping for the best and not to be towed. When we got to the hotel the front desk guy was clearly the guy who I had spoken to on the phone. He was very aloof, not very knowledagble and also seemed not very knowledagble about the city either. Disappointing! The hotel was old and so I set my expectations at a low level. The location was great, close to all historic sites and in a lovely busstling square. The room was tiny - really for one person not two. The room was not very clean - carpets not vacuumed and hair around the bathroom. Bed was comfortable and seemed clean. If you are a couple looking to have a nice stay in Strasbourg, choose elsewhere.

Très bien situé, près de tout ! Chambre un peu petite, mais somme toute confortable.

I was delighted with the location. Right in the heart of wonderful old buildings, restaurants and the cathedral. The hotel was adequate. It had well used furniture, a unique bathroom but the bed was comfortable.

Very very tiny bathroom; difficult for a large person.

This hotel was a great location right by the cathedral we loved it

We got almost no sleep, it was very loud all night. The walls are paper thin so you can hear everything your neighbors are doing and people in the halls, and people in the street. The bed was very very very small and uncomfortable. The room was tiny and the bathroom was ridiculously small. The water from the shower had an awful smell. There is no parking very close to the hotel like it mentions, it’s a 10 minute walk away and more than €20 a night. The staff was nice but that is the only nice thing about this hotel.

Very nice stayed

Absolutely wonderful stay. The bed was very comfortable and we enjoyed the natural light in the room. The customer service was amazing; my husband became ill and they were creative in helping accommodate his needs. Thanks so much!

The second you walk in you are greeted by cobwebs and a terrible smell. You need to walk down a stinky narrow hallway just be turn the corner and be greeted by someone at the “front desk” who is not trying to helpful at all. This also explains why the phone was never answered when we tried calling earlier in the day. After the unpleasant beginning we held out hope that the room would be fine, and that is all that matters. However, the bathroom was infested with spiders, and the entire room looked dilapidated and dirty. The only positive is that the bedding did look clean. However, the bathroom was unusable. We canceled our booking then and there and found a new spot to stay. I’d recommend not giving this place a chance if you wouldn’t be willing to tolerate well below standard cleanliness.