Hôtel Mercure Pau Palais des Sports

There were no glasses if you wanted some wine in your room. We were only given 1 small bottle of water between two people per day. And there was no creamer or milk for the instant coffee. The rooms were clean and adequate, staff friendly. But its the little things that help make the experience memorable.

Our first time at this property, it was easy to find, and a pleasant modern-looking hotel. Nice welcome from the male receptionist and quickly shown to our room, which smelled fresh, looked clean and had brilliant white bedding. Comfortable bed, The hotel has an excellent restaurant and we enjoyed 3 delicious food courses. Cannot fault this hotel, for price or comfort. Excellent American hot breakfast. Highly recommended

Poor staff understaffed no chef turned up as well So no breakfast absolute shambles of a hotel in a nice setting with hood facilities.

Great hotel and staff - chosen for the proximity of Pau Horse Trials.

Our short stay at the hotel was disastrous. The hotel lobby/restaurant area is fine & stylish, but we encountered real problems in the rooms. The first room we were shown to had hairs all over the shower walls, left by the previous guest. It looked like it had been wiped down with a dirty cloth. We stayed during the heart of France’s second COVID wave - you expect places to be spotless as a result & standards for be increased. We asked for a new room & were given the room next door. There was the same issue in room 2 - numerous old hairs on the shower walls & streaky looking marks. There were also sticky ring marks from where mugs/cups had been left on the bedside tables. We complained again & asked for another room. Room 3 had pubes on the toilet seat & by this point we were fed up & didn’t feel confident in the cleanliness standards at the hotel. It was a consistent problem. The housekeeping manager then barged into the room unannounced while my partner was getting changed & proceed to inspect the bathroom in room 3. Picked up the pube with her hand & proceeded to shrug, as if to say - “look it’s clean now”. We were offered free breakfast, but declined & asked for a refund. We ended up having to leave the hotel & find new accommodation. This is the only really terrible experience we’ve had in a hotel. I’ve certainly never had to leave a hotel I’ve booked. The refund was gained ok, but overall the cleanliness & response was shambolic.

Nice rooms but not too spacious. Very noisy as close to main road and there is heavy traffic all night. Fire alarm went off every morning around 7am. Nice outside area with a small pool. Slightly overpriced for what it is.

typical of the Mercure chain. Straight forward, nice staff but a bit of a queue at check in. Location is fine if you must stay in the area but there are nicer hotels around.

Great stay, nice and close to the airport. Friendly staff and good atmosphere.

Comfortable and enjoyable stay at a very friendly hotel. Best I have stayed at in Pau.

Didn’t really have the opportunity to explore the property

Very comfortable and ample space for the two of us. Breakfasts were good and dinner was excellent.

Small rooms, but newly decorated and comfortable bed. Dinner service slow and staff a bit frantic Location not good for city visiting. Mainly a business hotel for people on the move

Musique trop forte et inadaptée dans les espaces communs. Pas de bureau en chambre ou surface de travail. Hall bruyant avec aspirateur récurent alors que autre zone de nettoyage plus critique.

This should be rated 4.5 stars. We stayed in a deluxe room and it was excellent it was better than we anticipated. We had a lot of space and luxury.

Les chambres sont très mal chauffées 18 °c à mon arrivée et malgré le chauffauge au maximum après le repas la température est montée seulement de 1.5°c trop peu. Et le matin eau tiède dans le douche. Déplorable compte tenu du tarif

Super hôtel je recommande chambre moderne, tri très confortable. Très belle piscine, parking gratuit pour stationner C’est un hôtel où je vais régulièrement

Très confortable niveau literie ds les chambres privilège propre super hôtel

Je suis déçu, les photos ne sont pas du tout réaliste, la poussière non faites, déçu bas de gamme.

hôtel magnifique, petit déjeuner excellent (fait maison) personnel très sympathique literie haut de gamme hôtel très calme

Très bon accueil, personnel aux petits soins. Déco moderne, chambres spacieuses, piscine non-chauffée mais température OK en été. Terrasse sympa pour dîner.