When we arrived, we were first incredibly excited about the location, size of the room (Suite) & the friendliness of the staff. However, when we returned home from dinner, we found a colony of ants in our room, around the walls behind the mirror and desk. We immediately tried to kill as many as possible, & went to the front desk to see if we could change rooms. The night staff at first would not believe we had ants, and immediately blamed us for leaving the window open (but we were on the sixth floor, & they would later agree that the window likely was not the issue). He only believed us when we showed ants in the trash, but told us it isn't a problem because ants are not dangerous. We had to spend the night in the room, hopeful that the ants would not get into our beds or luggage. The second day, we woke up to more ants, & when we spoke to the staff in the morning, they were immediately much nicer & sent someone up immediately to take a look. They agreed that they needed to take care of this immediately, and that they would switch rooms for us. When they switched our rooms, they moved us next door to our original room, and this time the ants were on the bed and nightstand. So, we ended up needing to move back to the first room we were in, where we still found ants, but in the living room area. The next day they had to get rid of those ants.
The Manager & Cleaning Lady were very polite, but this was a lot to pay for a room that was infested with ants for half of our stay.