Unfortunately, I have given a negative review to this human-sized company which does not take any measures to support customers. Following a move, I indicated my new address with the installation of a new electricity meter. This company made calls to assist me with the installation which went well. On the other hand, the address update was not done and so they sent the final payment invoice for my old accommodation to the old address and to the wrong email... Instead of calling me, they sent a collection company while I was paying my bill for my new residence!!! After an unsuccessful complaint (I asked them to cancel the fees), I give this notice, telling them that a simple phone call would have allowed them to receive their money on time and that this would bring goodwill into the relationship with customers. No competition = we don't care about the customer...

I absolutely want to take a few minutes to congratulate the entire Eau Des Collines d’Aubagne team for their kindness, availability and competence. Plus, when you contact them by phone, you rarely wait more than a minute! This is the second time that I have called on them for a major water leak which was not immediately detected and my interlocutor was able to find words to reassure me and give me the necessary steps to obtain a refund or a commercial gesture as well as advice for setting up alerts on my personalized space, so that this does not happen again. In the past, I had to deal with this type of problem at the Marseille water company as well as at Suez Lyonnaise des Eaux in the Pyrenees and I was very disappointed and poorly informed by the agents who seemed not to be involved or competent in their profession. At Eau des Collines it’s quite the opposite, we’re dealing with people with a lovely Mediterranean accent who get as involved as possible to find a solution. Well done to the whole team, including the technicians who also intervened very quickly.

I would have given zero stars but it's a minimum In the water of the hills we are always poorly received advice to the customer they don't know a single thing they worry about your leak is it before or after the meter if it's after the meter figure it out, we don't advise you neither plumber nor leak detection company basically you quickly understand that the customer they don't care

Soaring water prices. Exorbitant rates that leave families broke and no empathy for late payments other than charging you for them to line their pockets even more. Access to water is supposedly a right, unfortunately it is becoming more and more expensive. This is simply a scandal!

Charming welcome, pleasant technicians, terrible sales service.