I absolutely want to take a few minutes to congratulate the entire Eau Des Collines d’Aubagne team for their kindness, availability and competence. Plus, when you contact them by phone, you rarely wait more than a minute! This is the second time that I have called on them for a major water leak which was not immediately detected and my interlocutor was able to find words to reassure me and give me the necessary steps to obtain a refund or a commercial gesture as well as advice for setting up alerts on my personalized space, so that this does not happen again.
In the past, I had to deal with this type of problem at the Marseille water company as well as at Suez Lyonnaise des Eaux in the Pyrenees and I was very disappointed and poorly informed by the agents who seemed not to be involved or competent in their profession.
At Eau des Collines it’s quite the opposite, we’re dealing with people with a lovely Mediterranean accent who get as involved as possible to find a solution. Well done to the whole team, including the technicians who also intervened very quickly.