Extremely Disappointing Stay for a Global Chain I am deeply disappointed with my recent stay at this hotel, especially given that it is part of a well-known global chain with properties in many countries and cities. The experience fell far below the standards I expected from such a reputable brand. There was mould in the bathtub, which was both unpleasant and unhygienic. The hair dryer’s casing was broken, rendering it unsafe to use. The ventilation fan was covered in thick dust, suggesting a lack of proper cleaning and maintenance. To make matters worse, several wall fixtures were loose and appeared at risk of falling, which was a serious safety concern. For a global brand, this level of neglect is unacceptable. I hope the management takes urgent steps to address these issues, as they do not reflect the standards one would expect from an international hotel chain. Until improvements are made, I cannot recommend this property.

Hotel had the best location. BUT…. The Staff,EXCEPT Solange, who was very kind and helpfull, needs training to be more helpful to guests. Also, the hotel needs an URGENT remodeling/refurnish of the bathrooms. DISGUSTING! Mold all Over it! Can’t understand how come a hotel chain as Novotel allows the hotel operador function with áreas in such a poor condition. The lamp bulb on the desk was “intermitent”. Fixed but not for long.

Dated hotel inside and out. The room furnishings were so low plastic garbage cans that are very small and so cheap they don’t open. The towels were old and worn. Asked for more water for the room the only suggestion was walk to a market. The restaurants were closed I even tried to buy a bottle. Felt like a budget one star hotel.

Love the location !!! Great Pool !!

all good! thank you

Air conditioning didn’t work in room. Couldn’t check in until 4pm when 3pm was advertised

It was great

We were entirely dissatisfied with the Queen room we were given. It was on the ground floor, in a dingy area of the hotel with no view and no natural light. The room itself was dated and unappealing. We would not stay here again.

Room was hot and nothing special for the price / good location and clean

Very nice stuff, clean room, delicious breakfast. Close to old port.

Great location between the Old Port and the coastal area along, with great views of the port and fort etc, and walking distance to everywhere. Great modern facilities with lovely outside bar terrace, pool, attractive foyer area etc. Staff were all so friendly, on the desk, at the bar, cleaning staff. Had standard room, was just fine although not great view - would go for the deluxe port view next time, and there will be a next time.

Excellent service from room service and the servers. Armin and Mustafa were amazing servers. Thank you all for making us feel comfortable in your hotel.

Good hotel

Room was spacious and kept very clean. Buffet breakfast was great. Lots to choose from. Location was excellent.Away from noise of busy tourist and business area, but within a 15 minute walk of them. Pool was very enjoyable - large with plenty of deck chairs. Great view of Marseille port from terrace. Staff very friendly and helpful. Excellent fitness facility -lots of exercise machines to work out on. Recommended for a pleasant and relaxing stay.

Easy walking to the old port tourist area, a beach and several sunset viewing points.

Did not like the hair dryer No space near the bed

Very difficult to find this hotel at night, we were driving a vehicle and there was lots of construction. We arrived at 830 pm, parking was in a secure structure on the premise. Restaurant was not open but it was a 15 minute walk to the port with lots of restaurants. Room was average more like a 3 star. Walkable to everything in the city. Lots of basilicas and sightseeing.

All perfect

We had a wonderful stay at Novotel Vieux Port Marseille. The views are spectacular, employees are friendly and accommodating. We will return!

Expensive food and not and good, the hotel had better days.