The hotel was very clean, the staff was very friendly. The bar was very nice, old style. We will prefer again for our next visit

Breakfast is great but the facility is very decayed. Carpets and curtains are stained and broken - they seem at least 20 years old. The location is bad for a tourist. Cabs are difficult to get and take a long time. Not walkable to downtown and touristic destinations. It feels like a cheap college dorm. I think people actually live in it. Definitely not the price Expedia found for us.

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Location

Great service, clean,,good location.

The word that most aptly describes this hotel is "worn". It appears to have built in the late 80's or early 90's and I don't think there has been a single refurbishment effort made since. The carpets are near threadbare, the walls are in dire need of a paint job, and I don't think a single piece of furniture in the room was undamaged, though for the most part it was still functional. There were too few wall sockets to charge more than one phone without disconnecting lamps and right outside the room one wall lamp flickered and another was burnt out, but the one unforgivable crime was the state of the madras. There were 2 single madrases to a double bed (which is apparently the German way). Both were of dubious quality, but while one was at least still firm the other was so worn and soft that you basically fell into it like a waterbed leading to me waking up the next morning with back pain. The bed is the one thing that MUST be okay, otherwise nothing is okay, when we complained we were told that there was nothing to be done, how a hotel this size doesn't have a few reserve madrases on hand is beyond me, but dealing with breakages is, as we have already established, a non-priority at the Holiday Inn. Even if everything else had been top notch, a faulty bed earns you one star, so that is what this hotel is getting. Do not stay at the Holiday Inn if you have other options.

The hotel was absolutely lovely inside. Gorgeous artworks, modern and spacious lobby. The restaurant and bar was amazing and staff were friendly and attentive. The food was great and the service too. Our room was simple and very clean, perfect for what we needed. The view was not too bad, the area its in looks run down, with derelict buildings and graffiti and sewage smells to one side amd a nice park and the river to another. I mean its close to a motorway and train station...good transport links so we hopped on and off of the trains, we couldn't fault the public transport system. Not sure how safe i felt walking back under the motorway at night-time, but didnt see many people. The hotel felt very safe and I would return again. Thanks for having us Hamburg!

On the outskirts of the city centre but easy transport links. Hotel reception staff very professional and efficient. The triple room we had had a lovely view overlooking the river but was rather dated. Mattress edge was rather saggy. Didn't have breakfast as at €20 each it's far too expensive. Housekeeping could have been better, didn't replace coffee sachets or toiletries.

It is just ok. Nothing special.

I was very disappointed with this hotel. Location is very weak and surrounding does not look great. You have to take taxi or public transport as walking - despite not long distance - to center is not very pleasant. Service was quite weak as there are in the reception generally young and not very experienced staff. Breakfast is expensive (20 Euros) in comparison to other hotels in Germany. Unfortunately, there is no other option close to hotel. The cost of the hotel is very high comparing to value, which offers. I do not understand why it has 4 stars... I will never stay again in that Holiday Inn.

The hotel doesn't even deserve 3 stars, let alone 4. We paid for a triple room with 3 single beds, and got 2 beds and an extra bed with 2 mattresses that can be joined, height 30 cm from the floor. When I tried to ask for a 3rd normal bed, they were not interested, instead they said that Hotels charged me for 3 single beds and that I should complain to them, because they don't have another room. The maximum unprofessionalism of the manager who says that I am breaking my back for 3 nights in a room that costs 431 euros for 3 days without breakfast. Overpriced for the overall service, location and facilities, which are not there as if you were in a one-star hotel.

Sehr freundliches Personal

Great hotel, friendly staff, underground paid parking on site, several excellent restaurants down the street...

Location was perfect. Area was quiet with a habor view with access to restaurants, public transportation and walking trails.

The staff was very pleasant and helpful I felt the room could have been cleaned better on the days I was there the breakfast buffet had a wide variety and tasty

The hotel is renovated, but the sound isolation is horrible. no tea, coffee in the room

Claudia is an amazing manager ! Great service ! Thank you ! Amazing hotel ! Offsite parking free along the road

Booked a few days before the stay, and choose the hotel because they have a pool, which my two sons love. Further, the holel claimed to have free parking. When we arrived, the person in the hotel could not speak English, the pool was closed (they just forgot to inform us) and there was no parking available, other than in the hotel's basement which I had to pay for. Really bad service, and really bad handling of guests by the hotel staff. I would not recommend it to anyone!

Great service, great system and plan when is time to serve breakfast

The staff at reception are very friendly and helpful, it's a really well laid out and large hotel with lovely well appointed, clean rooms. The only slight niggle (and this has happened a couple of times in Holiday Inns) is that despite checking out in the morning, a cleaner knocked on the door trying to clean. This doesn't make any sense given it was our last day and the front desk would know if we had checked out or not. Please Holiday Inn - resolve this comms issue. In the meantime if you are staying, remember the Do Not Disturb sign!