Alexis Hotel

We arrived at the Alexis hotel after 2 am for our reservation for jukyb22nd 2024. I had called ahead to the property informing them that we had a late boat crossing and it would take us until after 1am for sure to get there and the lady I spoke to verified the reservation and said it was no problem for us to arrive late as the room was ALREADY PAID FOR thru Expedia. The boat was delayed arriving and it ended up being after 2am before we arrived. When we got there, there was no reception, we had to call a local phone number for someone to come and give us our keys…I though ok no biggie but when she arrived she proceeded to tell us very angrily that they did NOT have a reservation for us that was booked. I showed her my confirmation number through Expedia and then she proceeded to tell me that “we don’t deal with EXPEDIA and that there was no room available for the night” We were tired, and left with nowhere to stay so we had to sleep in our car which was neither SAFE nor COMFORTABLE. Upon talking to a few locals there and a few friends from home we heard horror story after horror story of them giving away peoples rooms that were paid for leaving customers in out situation. Upon requesting a refund from them the lady at the desk told us a flat out NO. I would SERIOUSLY RECONSIDER HAVING THEIR LISTING UNDER TOUR BANNER NAME. I use Expedia often without issue but this time I am out money and sleep 😡 Any help from you would be greatly appreciated Jason Pelley

Really enjoyed this hotel, staff were amazing Restaurant was very good

Great place, nice people. I had a great time there.

I liked being close to the center of Chania but not in the hustle and bustle. Loved the balcony overlooking the Aegean!

Mycket bra service och trevlig personal. Vi stannade 2 dagar och personalen var trevlig direkt och kände igen oss. Mycket bra restaurang också med bra service och god mat.

Friendly staff, hotel has pool, great onsite restaurant, and rooms have a nice side view of the mountains and sea. Unfortunately the beds were hard as a rock. Waking up in pain every day puts a damper on the experience. The breakfast has loads of options and the dinner restaurant is fantastic. There is only 1 vegan option, so I wouldn’t recommend the half board to vegans, maybe vegetarians, and definitely to omnivores.

The hotel is in a great position and parking is easy. Theo is a fantastic host and the staff are like family

Not a huge place so you could get to know the staff, if that's your thing. Views from every room. Excellent restaurant,

Close to all amenities, fantastic views, close to beaches and wonderful staff. Rooms clean everyday. Fantastic breakfasts

The hotel was better than the photos. The room was large enough for us and a 1 year old, the breakfast had a lot of variety, the restaurant was very good and convenient as we arrived late and tired. It is a walkable distance to town & several beaches for us! The staff was outstanding in all aspects! My only regret is not have booked half-board to include dinner!

This is a wonderful friendly family hotel where Theo and his staff work hard to ensure guests have a unique experience. Food in the restaurant is lovely. Rooms are very clean and there are many repeat customers like me, which is testament to how high standards are here.

The staff were very welcoming and very helpful. The room was cleaned daily. We had a peaceful time and ate at the restaurant on two evenings. Both times the food was amazing. We enjoyed meeting the rest of our family for breakfast which was very relaxed. They even made us a packed breakfast when we had an early morning start. The bathroom could do with some adjustments as there was no shelf to put toiletries etc and the shower curtain was a bit annoying but otherwise for the price of our stay we thought it was fair and would definitely come back. We had a car so easy to get around but our friends walked to beaches and to Venetian harbour and to the old town and a taxi back cost them 6 euros

The staff were friendly and very helpful,The room was clean, had a safety box and a small fridge. It has a nice furnished sunny balcony. We were offered a kettle, a hairdryer and extra towels for the pool (the pool was lovely) the bathroom was tiny and a bit of a squeeze to use the toilet. The food was excellent. While the hotel was spotless the area around and the walk down to the beach had a lot of litter.

For someone who researches every single aspect of a place when booking a hotel, this was an amazing find. Every single person we came into contact with were lovely, nothing was too much trouble. I think we had THE best room (205) with amazing views. The room was basic but comfortable, with a fridge and a kettle. The shower was a standard Greece cubicle with shower curtain. The beds were a little too hard for me but my partner liked them (he says I'm like Goldilocks and it's hard to please me with bed softness). The location was fine for us,around a 25 minute walk to the centre and 10 minutes to the beach. The path can be a little slippery down a hill, so perhaps take sturdy walking shoes. The beach/pool towels were a nice touch plus other things such as being able to have boarding passes printed out and the use of an iron/hairdryer for free. The breakfast was lovely, with different selections every day and a pancake maker. We didn't use the pool as it was too cold, but we did sunbathe for a few hours around it and it was a nice area to relax. The only negative to our stay was a group of other guests who were staying in adjacent rooms, they were noisy and inconsiderate, however that wasn't the fault of the hotel. I would stay here again if we I was to come back, without without the children.

Usual thing with some Greek Hotels is the lack of morning hot water. Other than that the reception service was very good, the place was clean and the restaurant exceptional at dinner. Breakfast was a bit disappointing given the standard of dinner but for the price ....

Walk uphill was a bit unsafe at night as lighting poor .Shower rooms need upgrading.

All the staff were very friendly and helpful. The breakfast which was included was excellent. The restaurant also served delicious food. It was only a 10 minute bus drive into Chania and a taxi back was 6 Euros.

We wanted a small hotel in a quiet location but within walking distance of Chania. As we are keen walkers, we favoured the route along the coast which took 15 to 20 minutes. First you have to descend by a path over scrub and then make your way over sandy paths to the coast path. You can walk along the shore if you prefer. That local beach was lovely and unspoilt with sand and some shingle. There are two tavernas just after the footbridge. If you want Aptera Beach and beyond, to the west, descend by the path, turn left by the green house and wind through the roads. That beach is busier but quiet at the far end by the rocks where it is good for snorkelling. We preferred the small, older taverna to the right of the car park mainly for drinks. The larger one unfortunately turns on the music in the afternoons, at least in high season. We hired a car for a few days and there are several rental companies in town. The National Road gets you to places quickly but we'd also recommend trips into the mountains.

Everything about this hotel, its friendly and helpful owners, its superb restaurant with modern Cretan cuisine, the simple but impeccably maintained bedrooms, the small but quiet and relaxing swimming pool area, was great. I had a wonderful week there and would happily return tomorrow. Although it is situated up quite a steep hill with limited direct access to the nearest beach, it is very easy to catch a bus for the short ride to both the beaches and the delightful port town of Chania, with its myriad shops, restaurants, bar and Venetian-style harbour.

Owner and Chef in the Alexis Restaurant is genius. Fantastic menu and even better made. Hotel is located in very quiet area out of city centre but it is just couple of minutes to get to the beaches. I can 100% recommend this place for sure.