This is my third or fourth stay at Oriental Residency. The rooms are good. Comfortable. Breakfast is good. And staff is very friendly. Deepak and Supriya are great. Hotel needs a little upkeep. Center location.

The Oriental Residency is a good hotel to consider when visiting Mumbai. The rooms are comfortable with aircon, wifi, and flat screen TV. The meals from The Soul Restaurant were delicious and the staff are courteous . Location was good for me as I was in Mumbai for dental surgery and it's 5 minutes walking distance to Dentzz Dental. For anyone on a budget, the Oriental Residency is a great hotel to consider.

Clean room, outstanding service, host very friendly!

Very nice place to stay and very nice staff

Xux

The property needs solid facelift. Most of the fixtures are loose or falling. Curtains were off the hooks. Bathroom has less light for shaving. Toilet pot was very dirty. Breakfast was so so with very limited spread. Over all it was not worth the price we paid.

I booked this hotel because I had a really good experience from my previous stay. Now this hotel staffer whoever was on duty on 3rd March night gave us the worst ever travel experience. In the middle of the night he simply said we dont have your reservation or booking and I cant help you. This happened when I had booked the hotel 2 months in advance. I never had seen the a Hotel did not get a booking after 2 months. I was carrying a 6 month old child and she was crying as we could get rest after traveling from us and he simply did not allow us on the hotel premises and was discourteous as well and when another hotel staffer or porter tried to help he asked him not to. We even asked if he could give us a room with extra payment and he even denied that and he was more concerned of entry door opening and closing as we were trying to calm our child and trying to book another hotel.$140 dollar wasted. My child cried for 3-4 hours as all the hotels 3 or 4 star were all full when we tried to book another hotel. When I asked for a refund through Expedia the management also did not pick the Customer service reps call and did not refund our booking. Please avoid this Hotel at all cost.

Not worth the price. Rooms are old and very small with a very dirty look and feel and we were apparently upgraded. Definitely will not stay here again.

Nice location. Courteous staff. Basic things like hand/face towels, hair dryer, ashtray etc had to be asked for. Room provided for triple occupancy was too small, with very little leg space and no space (as in chair/sofa etc) to sit.

Very bad and dirty and not worth a fraction of the price

Staff were excellent always willing to help

The photos are out of date! The room was filthy! THere were dead insects on the window seals. The toilet was badly stained. There was dirt and scale around the shower door. the walls of the shower were dirty. There was a smell in the room. The bin in the bathroom was rusty and dirty. We cleaned all the surfaces with Lyzol wipes, and the wipes were black with dirt and dust. Would NEVER stay here again! The management was also not firendly. We had booked a Luxury room and were shown 5 rooms which were all substandard. We settled for a premium room which was the best of the worst. The manager refused to refund the difference. A couple of the front desk staff would ignore us because we complained. The breakfast and staff in the morning at breakfast led by Arun Shetty were fantastic though!

Decent hotel, small rooms- at least the 'classic' ones. Nice restaurant with good service. Helpful staff. Location is good. Nice pubs nearby. Nothing comes to mind that i can complain about. Just a funny incident - The reception guy was fast asleep & snoring when i checked out at 04:00 AM in the morning as i had an early morning flight. Thank god i cleared my dues the previous night! All in all i would recommend this place for a short stay of 2-3 days. 4 stars from me.

Good breakfast. Slight smell in the hallways. Towels should be bleached (they were a bit gray)

Room was clean and staff cooperative. Rooms were small.

Pleasant Staff receptive. Cooperative Breakfast excellent good staff

It was not a good stay at all. They are not cooperative. They change their words too frequently. One night they agreed to change my stay plan & next morning another manager disagreed with the previous commitment. I was totally unhappy with their service. They even don't feel sorry for changing their commitment too frequently. Very bad mentality people out their in charge of this hotel. I will never go again with my family. Totally disappointed.

We stayed 3 nights. The room was comfortable. 24 hours hot shower, clean linen, and prompt room service /house keeping. All in all a decent place to choose if you have family/work in and around Bandra West/Khar/Santacruz.

I stayed for one night. Location wise it is perfect. The staff is quite helpful. The room was clean but to be honest the bathrooms are a little dated yet still clean. For a short work trip it is ideal.

Had a decent hotel stay, but not great. Although I was told that my booking had been upgraded by the staff, the room looked very average!! The room was clean, but the bedsheets and linen were dirty. Not the cleanest bathroom, but manageable. Location and access make the property worthwhile. Wifi didn't work.