Upon check in, we were told that the rooms with king bed (what we have booked), was unavailable. But upon pressing, the rooms were actually available. The shower drain was clogged, the bathroom was flooded. It was already midnight, and I didn't call front office to have engineering coming to my room to disturb my rest anymore. When checking out, told the front office staff about the issue, they were basically brushing us off and only offered sorry. Not a good experience overall.