Search Hotels
Hotel
/
Indonesia (56,915 Apartments)
/
East Java (5,524 Apartments)
/
Surabaya (1,722 Apartments)
/
Wiyung (256 Apartments)
/
Ascott Waterplace Surabaya
See Other Accommodations in Surabaya
See All Photos
Ascott Waterplace Surabaya
Apartments
8.7
/10
Very Good
2,286 reviews
What Guests Say About Their Stay
Bedroom (6)
Bathroom (6)
Surroundings (5)
Ambiance (5)
Fanny
9.1
/ 10
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
Viana A.
9.4
/ 10
the room is awesome..simple but complete. we enjoy our holiday.. the facilities is good but fortunately the variant of breakfast menus are slight for five star hotel.
Guest
9.7
/ 10
The accommodation is big place, clean, homey. The Furniture is complete, stylish, modern. My Family love to stay in here. Facility is good. The female staff is polite and friendly. Thank you Ascott...Thank you Traveloka for this staycation🙏🙂
Stephaniep Stephaniep
8.8
/ 10
Apartment was spacious for a one bedroom apt. Room was good, bed was comfy. Breakfast was ok not a lot of choice. Location was perfect as very close to PTC. Staff was friendly
Howiningsih A.
8.5
/ 10
Great surroundings and environmentally friendly for family vacations.
In the Area
See Map
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Main Facilities
See more
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
See more
Available Room Types in Ascott Waterplace Surabaya
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around Ascott Waterplace Surabaya
Discover More Places
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Discover More About Ascott Waterplace Surabaya
Home Highlights
Ascott Waterplace Surabaya is a luxurious accommodation good for couple/group trips and close to Surabaya's points of interests.
Location and Nearby Attractions
The apartment is perfect for shopaholics as it is located right beside Pakuwon Mall, and worry not about where to have lunch or dinner as the culinary spot that holds various restaurants is only 600 m away.
If you're traveling with kids, you can take them to Ciputra Waterpark which is 6.7 KM away, or Surabaya Zoo which is 9,1 KM away.
Home Features
The air-conditioned unit comes with breakfast and wifi service, a set of TV and DVD, in-room safe, iron, refrigerator, microwave, kitchen, separate dining area, and washing machine; making it a perfect choice for a long stay.
The shower has a bathtub and you will be provided with a bathrobe, toiletries, and hairdryer.
All facilities in Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Common Space
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- DVD player
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Refrigerator
- Separate shower and tub
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Public Facilities
- Parking
- Coffee shop
- Elevator
- Breakfast restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- Breakfast
- Buffet breakfast
- Continental breakfast
- Dining area
General
- AC
- Non-smoking room
- Swimming pool
- Smoking area
- Terrace
Things to Do
- Children play area
- Fitness center
- Outdoor pool
- TV lounge
- Waterslide
Business Facilities
- Computer station
- Meeting facilities
- Photocopier
- Projector
Accessibilty
- Accessible parking
- Wheelchair accessible
Family-friendly Facilities
- Children pool
Transportation
- Area shuttle with surcharge
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Ascott Waterplace Surabaya
Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility Notice
Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.
Deposit Policy
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility Notice
Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.
Deposit Policy
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 11:00
Accommodation charges IDR 150,000/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:00 - 10:00.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
Any parties or events are not allowed in this accommodation.
Ascott swimming pool is located at PLD floor. Waterplace Swimming Pools are shared facilities, owned and managed by Waterplace Residence Complex located at G floor. Advance reservation is required and subject to maximum capacity per session with strict health protocols applies
Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only. Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied
In-house facilities, such as Gymnasium, Cubbies Playroom and Residents’ Lounge are opened with strict health protocols
Each Apartment unit will be entitled for 1 (One) parking allotment in Ascott Carpark area located at Basement 1 (B1 floor). Kindly register your vehicle upon check in to get a Parking Card with a refundable deposit IDR 150.000. The deposit will be refunded during check out time, by returning the Parking Card
Baby cot is available on request by contacting the Hotel before arrival or upon check in to receptionist and subject to availability
Airport transfer is available for IDR 425,000/person.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Ascott Waterplace Surabaya | 182 |
Number of floors in Ascott Waterplace Surabaya | 33 |
Another facilities in Ascott Waterplace Surabaya | Bathrobe, Bathtub, Cable TV, Desk, DVD player |
Frequently asked question in Ascott Waterplace Surabaya
What are available facilities at Ascott Waterplace Surabaya?
There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Waterplace Surabaya?
The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Ascott Waterplace Surabaya
Traveloka (2,286)
8.7
Very Good
From 2,286 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.2
Location
8.9
Service and Facilites
8.8
People often mention about Ascott Waterplace Surabaya
All
Wifi (4)
Room Space (4)
Bedroom (4)
Bathroom (4)
Family Friendly (3)
Staff Friendliness (3)
Check-in/out Time (3)
Ambiance (3)
Hotel Area (3)
Taste (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Ascott Waterplace Surabaya
Number of reviews per page
20
40
Customer reviews
Arie W.
Staycation
10.0
/10
Reviewed 9 week(s) ago
Enjoying the stay
So clean and comfy
Find this review helpful?
Accommodation's Reply
08 Mar 2025
Dear Arie W,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Guest Service Manager
R***o
6.6
/10
Reviewed 13 week(s) ago
First of all the check in time is delayed until 6.30PM, and the reservation is giving a complimentary for 3 people Break fast for 3 days (until me and fam check out), when the second day coming 3 pax BF is good but at the 3rd day they say that the complimentary suddenly change to 1pax 1 day, and they said I already take the 3 days because yesterday we took bf 3pax, its very dissapointing, they don't keep their words about the complimentary, very not recommended!
Read More
Find this review helpful?
Accommodation's Reply
03 Feb 2025
Dear Mr. Rio Ananta,
Warmest Greetings from Ascott Waterplace Surabaya!
It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.
While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.
We sincerely apologize for the disappointment and inconvenience you have experienced.
Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better.
Yours sincerely,
Monica Sihombing
Guest Service Manager
b***a
Staycation
9.4
/10
Reviewed 14 week(s) ago
Very worth it for the family
See original
Find this review helpful?
Accommodation's Reply
26 Jan 2025
Dear Valued Customer,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Guest Service Manager
A***y
9.7
/10
Reviewed 18 week(s) ago
The check in service was fast and very friendly. Housekeeping was also
See original
Find this review helpful?
Accommodation's Reply
04 Jan 2025
Dear Valued Guest,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Guest Service Manager
J***n
Leisure
9.4
/10
Reviewed 28 week(s) ago
Crazy, this is how rich people live. From the beginning, all the staff were very welcoming, friendly and helpful, especially the receptionist or CS who explained the rules of staying, procedures, facilities and others in great detail. We booked a single room, but when we arrived at the location, the room was full, and we were given a much better upgrade with a double bed room without adding any, so the kids could sleep in their own room, so my wife and I could be alone in our own room, the best solution. The pool is large and has various types for babies, children, adults, there are all playgrounds, it really suits the name waterplace, it's really a place to play in the water, but for the record when we went there, there happened to be 1 part that was being repaired, but it's still OK, great. Basically everything is The Best here, privacy is also OK, facilities are more than OK, The Room is The Best. Unfortunately, we didn't take breakfast, because Pakuwon Mall is just across the Lobby, so we decided to eat and walk around Pakuwon Mall, because we only need to walk across and we've arrived. Anyway, this year's anniversary vacation was The Best, I didn't choose the wrong place. Hmm.
Read More
See original
2 people find it helpful
Accommodation's Reply
10 Nov 2024
Dear Valued Customer,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Guest Service Manager
b***y
Business
10.0
/10
Reviewed 28 week(s) ago
Clean, comfortable and friendly.
See original
2 people find it helpful
Accommodation's Reply
23 Oct 2024
Dear Valued Customer,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Guest Service Manager
M***d
Leisure
10.0
/10
Reviewed 41 week(s) ago
The room is clean & comfort. Service is excellent.
Find this review helpful?
Accommodation's Reply
25 Jul 2024
Dear Valued Guest,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Guest Service Manager
s***i
Business
8.2
/10
Reviewed 41 week(s) ago
Location and convenience of service OK.
See original
1 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear Valued Guest,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Guest Service Manager
S***a
Leisure
9.1
/10
Reviewed 47 week(s) ago
Ascott Waterplace is a very nice serviced apartment. It 's located right across PTC where my event was. So it 's very convenient for me to go to my event. The apartment is spacious, it has the living room, the kitchen with the refrigerator & water dispenser. The bedroom has good bed as well. The AC is cold but the it is a bit noisy. And the curtain is set at the same side with the bed, and for me that likes the room to be completely dark, this curtain setup allows the sunshine to come to the bedroom and disturbs my sleep. I don't know if the curtain setup in all the apartments are like this or I just happened to get the apartment with this kind of curtain setup.
Read More
2 people find it helpful
Accommodation's Reply
13 Jun 2024
Dear Valued Customer,
Warmest Greetings from Ascott Waterplace Surabaya!
It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.
While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.
We also take note on your valuable feedback with regards to AC noise and the curtain set up which we sincerely apologize for and it has been conveyed to our respective team members for rectification.
As for the curtain set up in one bedroom deluxe type that you were occupying is all the same.
Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better.
Yours sincerely,
Monica Sihombing
Asst. Guest Service Manager
m***n
10.0
/10
Reviewed 48 week(s) ago
The room is great and spacious. I recommend coming back.
See original
Find this review helpful?
Accommodation's Reply
04 Jun 2024
Dear Valued Customer,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Asst Guest Service Manager
D***s
Leisure
9.4
/10
Reviewed 53 week(s) ago
Very friendly receptionist, I asked for the top floor with swimming pool view and was given as I wanted. Thanks.
See original
Find this review helpful?
Accommodation's Reply
28 Apr 2024
Dear Valued Guest,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Asst Guest Service Manager
I***a
Leisure
9.4
/10
Reviewed 54 week(s) ago
I ordered for my boss's guests, and he was impressed with our choice of this hotel.
See original
Find this review helpful?
Accommodation's Reply
26 Apr 2024
Dear Valued Customer,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your customer's stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that they had several delightful moments during their stay and most importantly, that they felt home-away-from-home!
We are happy to have met their expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again and look forward to welcoming your customer's back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Asst Guest Service Manager
Resha L. A. D.
8.5
/10
Reviewed 59 week(s) ago
Close to the mall, perfect for small family. Very good are.
Find this review helpful?
Accommodation's Reply
19 Mar 2024
Dear Mr. Resha L Adi Dharma,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Asst Guest Service Manager
Edwyn S.
8.5
/10
Reviewed 74 week(s) ago
Clean and very comfy hotel. Been here many times and very satisfied.
Find this review helpful?
Accommodation's Reply
13 Dec 2023
Dear Mr. Edwin Suryadinata,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Asst Guest Service Manager
DJ
Denny J. C.
9.7
/10
Reviewed 77 week(s) ago
Quick check in and check out. Clean room. Plenty of facility.
Find this review helpful?
Accommodation's Reply
17 Nov 2023
Dear Mr. Denny Junior Chandra,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica Sihombing
Asst Guest Service Manager
SY
Sisca Y.
6.2
/10
Reviewed 82 week(s) ago
The breakfast menu is very small and the taste is not good. The towels were yellow and dirty, looking like doormats. The housekeeping staff did not wear gloves when cleaning the toilet, very unhygienic.
See original
2 people find it helpful
Accommodation's Reply
11 Oct 2023
Dear Ms. Sisca,
Warm Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your experience of staying at Ascott Waterplace Surabaya!
Please allow us to apologize profusely for the inconvenience you experienced regarding breakfast, equipment in the unit, and the service of our team. We have shared this feedback with the relevant teams for immediate correction and improvement.
Once again we thank you for your support and hope to welcome you back to Ascott Waterplace Surabaya and provide even better service.
Greetings,
Monica.S
Asst Guest Service Manager
See original
Thomas L.
9.7
/10
Reviewed 84 week(s) ago
The hotel is nice, breakfast is ok, the swimming pool is spacious, the rooms are clean and the service is good. The hotel's location is next to Pakuwon Mall and easy to reach on foot.
See original
Find this review helpful?
Accommodation's Reply
25 Sep 2023
Dear Mr. Thomas Liminto, Warm Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your experience of staying at Ascott Waterplace Surabaya! It makes us very happy to know that you experienced some pleasant moments during your stay. We are pleased to be able to meet your expectations in service standards and quality and motivate us to further increase our commitment to providing even better service. Once again we thank you for your support and look forward to welcoming you back to Ascott Waterplace Surabaya. Greetings, Monica/Asst Guest Service Manager.
See original
l
listiana
8.5
/10
Reviewed 100 week(s) ago
Easy check in. We got upgraded from deluxe to executive. Very nice impression. Location are great. Clean. Perfect.
1 people find it helpful
Accommodation's Reply
05 Jun 2023
Dear Mrs. Listiana,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica/Asst Guest Service Manager
DA
Danny A. Y.
8.5
/10
Reviewed 102 week(s) ago
Good service and good food.
See original
1 people find it helpful
Accommodation's Reply
25 May 2023
Dear Mr. Danny Alogo Yulianto,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica/Asst Guest Service Manager
Soekotjo Tjio
9.7
/10
Reviewed 104 week(s) ago
Clean, nice, comfortable and great location near plaza.
Find this review helpful?
Accommodation's Reply
08 May 2023
Dear Mr. Soekotjo Tjio,
Warmest Greetings from Ascott Waterplace Surabaya!
Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.
Yours sincerely,
Monica/Asst GSM
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Surabaya
About Traveloka
Facebook
Instagram
Youtube
Traveloka | Business Registration Number: 291-86-03397 | Representative: Ahn Jung Woo | Address: South Korea, Seoul, Gangnam District, Teheran-ro, 431 Justco Tower 5-008 06159 | Email: cs@traveloka.com | Mail Order Business Report Number: 2024-Seoul Jung-gu-2034
Copyright © 2025 Traveloka. All rights reserved