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Aston Gorontalo Hotel & Villas
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Aston Gorontalo Hotel & Villas
Hotels
8.6
/10
Very Good
874 reviews
In the Area
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Jl. Manggis No. 88, Kel. Libuo, Kec. Dungingi , Kota Selatan, Kota Gorontalo, Gorontalo, Indonesia, 96135
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Jl. Manggis No. 88, Kel. Libuo, Kec. Dungingi , Kota Selatan, Kota Gorontalo, Gorontalo, Indonesia, 96135
Discover More About Aston Gorontalo Hotel & Villas
Location
Staying at Aston Gorontalo Hotel & Villas is a good choice when you are visiting South Kota.
About Aston Gorontalo Hotel & Villas
Not only located within easy reach of various places of interests for your adventure, but staying at Aston Gorontalo Hotel & Villas will also give you a pleasant stay.
Whether you are planning an event or other special occasions, Aston Gorontalo Hotel & Villas is a great choice for you with a large and well-equipped function room to suit your requirements.
From business event to corporate gathering, Aston Gorontalo Hotel & Villas provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Aston Gorontalo Hotel & Villas, a wonderful accommodation for your family holiday.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Gorontalo Hotel & Villas exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Gorontalo Hotel & Villas is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Aston Gorontalo Hotel & Villas.
All facilities in Aston Gorontalo Hotel & Villas
Swimming Pool
Lobby
Exterior
Bedroom
Others
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
- Smoking area
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Room service
- WiFi in public area
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Breakfast
Business Facilities
- Business facilities
- Conference room
- Meeting facilities
- Photocopier
Hotel Services
- Concierge
- 24-hour Receptionist
- Laundry service
- Luggage storage
Things to Do
- Barbecue
- Outdoor pool
Transportation
- Airport transfer
- Secure parking
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Aston Gorontalo Hotel & Villas
Important Note
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Pets are not allowed in the accommodation.
Airport transfer is available for IDR 350,000/person.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Aston Gorontalo Hotel & Villas | 101 |
Number of floors in Aston Gorontalo Hotel & Villas | 6 |
Another facilities in Aston Gorontalo Hotel & Villas | Cable TV, Desk, Hairdryer, In-room safe, Minibar |
Frequently asked question in Aston Gorontalo Hotel & Villas
What are available facilities at Aston Gorontalo Hotel & Villas?
There are top facilites at Aston Gorontalo Hotel & Villas such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Gorontalo Hotel & Villas?
The standard check-in time at Aston Gorontalo Hotel & Villas is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Gorontalo Hotel & Villas provide breakfast?
Yes, Aston Gorontalo Hotel & Villas provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Aston Gorontalo Hotel & Villas
Traveloka (874)
8.6
Very Good
From 874 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.6
Location
8.6
Service and Facilites
8.6
People often mention about Aston Gorontalo Hotel & Villas
All
Staff Friendliness (15)
Bedroom (15)
Distance to City Center (13)
Hotel Area (13)
Taste (13)
Ambiance (12)
Room Space (11)
Bathroom (11)
Accessibility (10)
Family Friendly (10)
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Traveler Reviews Aston Gorontalo Hotel & Villas
Number of reviews per page
20
40
Customer reviews
AI
Abadi I.
Business
10.0
/10
Reviewed 4 day(s) ago
The room is quite big & the service is good.
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Y***f
Business
9.1
/10
Reviewed 3 week(s) ago
One of the places to stay in Gorontalo city. Friendly and very informative staff. Hotel with various additional activities such as a proper gym and swimming pool.
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Zinda Z.
Leisure
10.0
/10
Reviewed 9 week(s) ago
Nice, comfortable, clean, the staff are all friendly, especially the male receptionist who showed me tourist spots where you can eat durian.
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Accommodation's Reply
31 Jan 2025
Dear Mr./Mrs. Zinda Z, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again soon. Best regards. Nilwan Ruswir. General Manager
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RH
Ratno H.
Business
8.5
/10
Reviewed 9 week(s) ago
The location in the middle of Gorontalo city, is very suitable for staying, with breakfast facilities with a menu of many choices, and there is live music every Saturday night accompanied by Barbeque. This is my first time to Gorontalo, Highly recommended.
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Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. Ratno H, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best regards. Nilwan Ruswir. General Manager
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S***y
Leisure
9.4
/10
Reviewed 11 week(s) ago
[Engaging opening sentence][Describe your stay experience] ]Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] ]Food: [Share your thoughts on the food provided] ]Staff Assistance: [Describe your experience with the hotel staff] ]Highlights: [Mention the things that made your stay special] ]Price: [Give your opinion on the value for the price paid] ]Location: [Describe the hotel location, e. G., conveniently located near.]
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Accommodation's Reply
15 Jan 2025
Dear Guest,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks for your kind words and we look forward to seeing you again.
All the best,
Nilwan Ruswir
General Manager
AG
Alfret G. P.
10.0
/10
Reviewed 12 week(s) ago
the staff is very friendly
the room is nice and the location is close to the city center
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Accommodation's Reply
15 Jan 2025
Dear Mr. Alfret G. P, Thank you for leaving us a review and sharing your wonderful moments. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind review and we look forward to welcoming you back in the future. Best regards. Nilwan Ruswir. General Manager
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M***a
Leisure
8.5
/10
Reviewed 13 week(s) ago
U good hotel size only 1 reception and the check in process took a long time, that's a bit lacking. Even though we checked in almost at night because we arrived from the airport in the evening.
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Accommodation's Reply
05 Jan 2025
Dear Sir/Madam, Thank you for sharing your experience. We greatly appreciate feedback from guests like you. We always strive to improve the quality of our services. We look forward to welcoming you back with more satisfying service. Warm regards, Nilwan Ruswir. General Manager
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A***I
Business
7.0
/10
Reviewed 23 week(s) ago
My corporate booking was canceled by Aston after they pushed us to pay in advance at 23:00 PM. We booked for 3 rooms of no smoking and kingsize but they insisted to offer smoking rooms and twin bed. Finally they gave rooms as our request only after hard and high tone complaints. Returned cash deposit were 100 K short and only given after we noticed and asked for it (they gave it wothout any apologies nor smiles).
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1 people find it helpful
Accommodation's Reply
11 Nov 2024
Dear Guest,
We sincerely apologize for the extremely disappointing experience you had with your recent corporate booking at Aston. We understand that the unexpected cancellation, room allocation issues, and the delay in returning your deposit were highly frustrating and unacceptable.
We are committed to investigating this matter thoroughly and taking immediate steps to prevent such incidents from happening again. We will review our booking procedures and staff training to ensure that future guests have a seamless and positive experience.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Best regards,
Nilwan Ruswir
General Manager
Guest
5.0
/10
Reviewed 28 week(s) ago
Frontliner is rude, service is so-so.
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2 people find it helpful
Accommodation's Reply
25 Sep 2024
Dear Guest, We apologize for the unpleasant experience you had. We will immediately evaluate the service of our team, especially the frontliners. We are very sorry to hear this. Can you share more details about the time of the incident and who the frontliner you met? This information is very valuable for us to follow up on this issue. Thank you for your review and we look forward to welcoming you back with even better service. Warm regards, Yunita Damayanti Abdullah. Act General Manager.
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R***d
Leisure
10.0
/10
Reviewed 28 week(s) ago
The room is very comfortable and clean, well maintained, the water in the toilet is smooth, the exhaust is good. All the facilities are the best, and the staff are friendly Mas Apri, Mbak Febby, Mas Aldi Daud
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Accommodation's Reply
20 Sep 2024
Dear Sir/Madam, Thank you for taking the time to provide your guest comments during your recent stay at the hotel. We are pleased to hear that you really enjoyed the service provided by our staff and the facilities provided, which met your expectations. Honestly, we always provide the best quality of service to all our guests, and we believe that your comfort is the key to the success of our best service in the future. We hope to be able to serve you again in the future. Sincerely, Yunita Damayanti Abdullah. Act General Manager.
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SF
Siti F. N.
Business
8.5
/10
Reviewed 29 week(s) ago
Strategic location, food is also delicious and varied. I have requested a non-smoking room but was given a smoking room. The smell of cigarette smoke is very strong, I have to spray it with freshener often so that the smell disappears. Very unfortunate.
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Accommodation's Reply
11 Sep 2024
Dear Ms. Siti FN Thank you for leaving us a wonderful review. We greatly appreciate you taking the time to share your experience. We want to make this hotel a comfortable place for all our guests, and your feedback is invaluable to us. Please note that all requests are based on availability. We are committed to continuously improving ourselves and providing an unforgettable stay experience for all our guests. Warm Regards. Yunita Damayanti Abdullah. Act General Manager.
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PR
Panji R. Y. P. H.
Leisure
10.0
/10
Reviewed 34 week(s) ago
The hotel staff is very friendly and very helpful. Highly recommend staying here.
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Accommodation's Reply
14 Aug 2024
Dear Mr. Panji RYP H, Thank you for taking the time to fill in your guest comments during your recent stay at the hotel. We are pleased to hear that you really enjoyed the service provided by our staff and also the facilities provided so that they met your expectations. Honestly, we always provide the best quality of service to all guests, and we believe that your comfort is the key to the success of our best service in the future. We hope together to be able to serve you again in the future. Sincerely, Yunita Damayanti Abdullah. Act General Manager.
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N***H
10.0
/10
Reviewed 37 week(s) ago
Clean and comfortable rooms, friendly waiters, location. Close to city center. Food is varied and delicious,
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Accommodation's Reply
26 Jul 2024
Dear Valued Guest. Thank you for your time in filling in guest comments regarding their recent hotel stay. We are happy to hear that you really enjoy the service provided by our staff and the facilities available so that it meets your expectations. Honestly, we always provide the best quality service to all guests, and we believe that your comfort is the key to the success of our best service in the future. We hope together to be able to serve you again in the future. Sincerely, Yunita Damayanti Abdullah. Acting General Manager.
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R***n
5.0
/10
Reviewed 38 week(s) ago
Already know the flood is still selling rooms, can't enter the hotel 🤨.
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1 people find it helpful
Accommodation's Reply
18 Jul 2024
Dear Valued Guest. Thank you for taking the time to fill in our guest comments when you stayed at our hotel. We have read all your comments carefully and discussed the issues with the relevant Department Heads and staff handling this matter. We will try to improve the existing service system and assure you that we take this seriously because you are our valued guests. Of course we want to provide the best quality service for each of our guests, because this is the key to our success for the future. We are looking forward to your next visit and serve you with all our heart. Sincerely, Yunita Damayanti Abdullah. Acting General Manager.
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A***d
10.0
/10
Reviewed 39 week(s) ago
The hotel is nice and clean and comfortable.
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Accommodation's Reply
18 Jul 2024
Dear Valued Guest, Thank you for taking the time to fill in guest comments regarding your recent hotel stay. We are happy to hear that you really enjoy the service provided by our staff and the facilities available so that it meets your expectations. Honestly, we always provide the best quality service to all guests, and we believe that your comfort is the key to the success of our best service in the future. We hope together to be able to serve you again in the future. Best regards. Yunita Damayanti Abdullah. Act General Mana.
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P***g
Staycation
10.0
/10
Reviewed 39 week(s) ago
Very nice hospitality and very enjoyable beautiful view from every single side
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Accommodation's Reply
18 Jul 2024
Dear Guest,
Thank you for taking the time to complete a guest comment following your recent stay with us.
We are delighted that you were satisfied with the service provided by our staff and that our facilities met with your expectation.
Naturally, we wish to provide the very highest quality service for our guests, and believe that is a very important key to our future success.
We are looking forward to the pleasure of welcoming you back and having the opportunity to serve you again.
Yours sincerely,
Yunita Damayanti Abdullah
Act General Manager
T***n
8.5
/10
Reviewed 40 week(s) ago
The view from the room is nice, the room is clean, the food is okay...
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Accommodation's Reply
18 Jul 2024
Dear Valued Guest, Thank you for your time in filling in guest comments during your recent hotel stay. We are happy to hear that you really enjoy the service provided by our staff and the facilities available so that it meets your expectations. Honestly, we always provide the best quality service to all guests, and we believe that your comfort is the key to the success of our best service in the future. We hope together to be able to serve you again in the future. Best regards. Yunita Damayanti Abdullah. Act General Mana.
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H***i
Business
6.8
/10
Reviewed 40 week(s) ago
The sheets were not replaced, they were still dirty.
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Accommodation's Reply
27 Jun 2024
Dear Mr Harnadi. Thank you for taking the time to fill in our guest comments when you stayed at our hotel. We have read all your comments carefully and discussed the issues with the relevant Department Heads and staff handling this matter. We will try to improve the existing service system and assure you that we take this seriously because you are our valued guest. Of course we want to provide the best quality service for each of our guests, because this is the key to our success for the future. We are looking forward to your next visit and serve you with all our heart. Sincerely, Yunita Damayanti Abdullah. Acting General Manager.
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H***a
Staycation
10.0
/10
Reviewed 41 week(s) ago
The hotel is good, clean and comfortable.
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Accommodation's Reply
24 Jun 2024
Dear Mr/Mrs H*a. Thank you for your time in filling in guest comments regarding their recent hotel stay. We are happy to hear that you really enjoyed the service provided by our staff and the facilities available so that it met your expectations. Honestly, we always provide the best quality service to all guests, and we believe your comfort is the key to the success of our best service in the future. We hope together to be able to serve you again in the future. Sincerely, Yunita Damayanti Abdullah. Acting General Manager.
See original
R***i
Business
10.0
/10
Reviewed 41 week(s) ago
First time to Gorontalo & Aston is very helpful in comfort, thank you!
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Accommodation's Reply
24 Jun 2024
Dear Mr R*i. Thank you for your time in filling in guest comments regarding their recent hotel stay. We are happy to hear that you really enjoyed the service provided by our staff and the facilities available so that it met your expectations. Honestly, we always provide the best quality service to all guests, and we believe your comfort is the key to the success of our best service in the future. We hope together to be able to serve you again in the future. Sincerely, Yunita Damayanti Abdullah. Acting General Manager.
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Number of reviews per page
20
40
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