Dear Mrs. K***a "Warmest greetings from Hotel Gunawangsa MERR Surabaya" Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and truly appreciate your honest review, as it helps us identify areas where we need to improve We regret to hear that you encountered issues with the bathroom, particularly the unpleasant odor and the malfunctioning flush. A comfortable and well-maintained facility is one of our top priorities, and we understand how important it is for everything in the room to function properly. Please be assured that we have taken note of this matter, and we will immediately coordinate with our engineering team to ensure that necessary repairs are made to prevent similar issues in the future Additionally, we are apologize that your rest was disturbed by noise from neighboring guests. We understand that a peaceful and quiet environment is crucial for a comfortable stay, and we apologize that our team did not intervene to address the noise issue. We will reinforce our procedures to ensure that our staff is more attentive and responsive in handling such concerns. Your feedback will be shared with our team so that we can implement better measures to maintain a calm and relaxing atmosphere for all our guests Furthermore, we regret to hear about the inconsistency in our staff's service and greetings. Providing warm and friendly hospitality is a fundamental part of our commitment to excellent guest experiences. We will conduct further training to ensure that all team members uphold the highest standards of guest interaction, making every visitor feel welcome and valued Once again, we sincerely apologize for the inconveniences you faced during your stay. Your feedback is extremely valuable to us, and we will take immediate action to improve in these areas. We truly appreciate your patience and hope to have the opportunity to welcome you back in the future, where we aim to provide you with a much better and more enjoyable experience Best regards, Yanies Permatasari Asst. Front Office Manager

Dear Mr. I*r."Warm greetings from Hotel Gunawangsa Merr Surabaya. Thank you, Sir, for your review. We greatly appreciate the time you have taken to share your experience with us. We are pleased to know that you are satisfied with the service we have provided so far. Regarding the check-in procedure and deposit requirements, we understand that it may not be very convenient for some guests, we apologize for the inconvenience. We strive to always maintain the quality of service and comfort of each guest, and we will continue to strive to provide a better experience in the future. If there is anything else you would like to convey or if there are special needs that need to be met during your stay, please do not hesitate to contact us. Thank you again for your input and trust. We look forward to serving you again on another occasion. Sincerely, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. I*i. Warm greetings from Hotel Gunawangsa Merr Surabaya. Thank you for your review. We greatly appreciate the time you have taken to provide a review of your stay experience during your stay on February 12-13, 2025. We are very pleased to know that you are satisfied with the services we provide. These positive comments provide great encouragement for our team to continue to maintain and improve the quality of service. We will always strive to provide the best experience for every guest who comes, and it is very pleasing to know that we can meet your expectations. We will be happy to welcome you back to stay in the future, when you are in Surabaya. Do not hesitate to contact us if you need assistance in planning your visit, or need more information about our services. We look forward to providing an unforgettable experience on your next visit. Once again, thank you for your positive review. See you again. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mrs. W*a."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you, Mrs., for your assessment and review. We are very pleased to know that you and your family are satisfied with the service provided by our staff. Positive feedback like this means a lot to us and is an encouragement to continue to improve the quality of service we provide. We are committed to always being able to provide fast, friendly, and professional service, and are ready to help meet guest needs as best we can. The satisfaction of all guests is our top priority, and we will continue to strive to maintain high service standards, for the comfort and satisfaction of our guests. Once again, thank you for your trust. We hope to continue to serve you and your family as best we can in the future. Sincerely, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. T*a."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you, Sir/Madam, for your willingness to give a perfect rating and share your review of your stay at Hotel Gunawangsa MERR. We are very pleased to receive many positive responses from you, and to know that you had a memorable experience with us. It is always our goal to be able to provide the best service and facilities to all guests. We hope to provide an even more memorable experience on your next visit. Once again, thank you for choosing Hotel Gunawangsa MERR as your accommodation while in Surabaya, and we hope we can welcome you back soon. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. D*1."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you, Sir/Madam, for taking the time to provide an assessment and review of your stay at Hotel Gunawangsa MERR on your recent visit. We are very pleased with your positive response regarding our fairly good and clean room. We will share this information with the entire team, as encouragement in working. And we sincerely apologize for the inconvenience during your stay, which was caused by the lack of food variety. We have forwarded this information to the management and related teams for follow-up. Hotel Gunawangsa MERR will strive to improve our facilities and services in the future. Thank you, Sir/Madam, for choosing to stay at our Hotel, and we hope to welcome you back to stay again, on a better occasion. If you need any assistance, please do not hesitate to contact us directly. Sincerely, Yanies Permatasari. Asst. Front Office Manager

Dear Mrs. Regina WJ Warm greetings from Hotel Gunawangsa Merr Surabaya. Thank you Mrs. Regina, for sharing your review and giving a perfect rating regarding your stay experience at our Hotel. We are very happy and excited to receive a positive review from you. We will convey to the entire team, regarding the review of our service, to make it a motivation, so that we can provide the best to each of our guests. Providing the best service and improving facilities, is always our main goal. And we hope to welcome Mrs. Regina and family back to stay at Hotel Gunawangsa MERR. Thank you, Mrs., for choosing our Hotel as a place to stay & celebrate 10 years of marriage. Once again, congratulations on your wedding anniversary, Mrs. and Dad. Best regards, Yanies Permatasari. Asst. Front Office Manager.

Dear Mr./Mrs. M*a."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you, Sir/Madam, for taking the time to give your assessment and review of Hotel Gunawangsa MERR during your recent stay. We are very pleased to know that you had a memorable stay, especially regarding the service from our staff, and the early check-in facility. In addition to the infinity pool, we recommend the GYM facility that you can try on your next stay. It is always the goal of Hotel Gunawangsa MERR to be able to provide exceptional service and facilities to all of our guests. Thank you for choosing to stay at Hotel Gunawangsa MERR, and we look forward to welcoming you back soon. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. ke*n."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you, Sir/Madam, for taking the time to give your rating and review of Hotel Gunawangsa MERR during your recent stay. We are very pleased to know that you had a memorable stay, especially regarding the service from our friendly staff, and that Hotel Gunawangsa MERR is perfect for family guests. It is always our goal to be able to provide exceptional service and facilities to all of our guests. Thank you for choosing to stay at Hotel Gunawangsa MERR, and we look forward to welcoming you back soon. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. ke*n."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you, Sir/Madam, for taking the time to give a perfect rating and review of Hotel Gunawangsa MERR during your recent stay. We are very pleased to know that you had a memorable stay, especially regarding the service from our friendly and responsive staff. It is always our goal to be able to provide exceptional service and facilities to all of our guests. Thank you for choosing to stay at Hotel Gunawangsa MERR, and we look forward to welcoming you back soon. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. ke*a."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you, Sir/Madam, for taking the time to give an assessment and review of your stay experience at our Hotel. We are very happy that you had a memorable stay with us, especially regarding the service and great view from our hotel. Hotel Gunawangsa MERR will continue to strive to improve our facilities and services in the future, to meet the expectations of each of our guests. We look forward to your return to stay at Hotel Gunawangsa MERR, for another experience. Once again, thank you, Sir/Madam, for the review that has been given. Do not hesitate to contact us, the staff will be ready to help. Best regards, Yanies Permatasari. Asst. Front Office Manager.

Dear Mr./Mrs. F*i."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you, Sir/Madam, for taking the time to provide a review of your stay experience at Hotel Gunawangsa during your recent stay. We are very happy and excited about the perfect score given to us, especially regarding the service and cleanliness. We will convey this positive review to all of our staff, to be a motivation to continue to provide the best service to all of our guests. It is always our goal to be able to provide extraordinary services and facilities to all of our guests. Thank you for choosing to stay at Hotel Gunawangsa MERR, and we look forward to welcoming you back soon. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. S*a."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you, Sir/Madam, for taking the time to give a perfect rating and review of Hotel Gunawangsa MERR during your recent stay. We are very pleased to know that you had a memorable stay, especially regarding the service from our staff during the check-in process. It is always our goal to be able to provide exceptional service and facilities to all of our guests. Thank you for choosing to stay at Hotel Gunawangsa MERR, and we look forward to welcoming you back soon. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr. Reza S Warmest Greeting from Hotel Gunawangsa Merr Surabaya Thank you very much for taking your precious time to write the feedback on your recent stay with us. We are delighted to hear that you enjoyed the stay at Hotel Gunawangsa MERR. Here we always strive to maintain our standard of services and products to a high level to meet our guest satisfaction. Kindly be informed that we are available 24 hours to assist your need Once again thank you for your review, and we are looking forward to welcoming you back in the future. Best regards, Yanies Permatasari Asst. Front Office Manager

Dear Mr./Mrs. t*o."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you, Sir/Madam, for taking the time to provide an assessment and review of your recent stay at Hotel Gunawangsa MERR. We sincerely apologize for the problems experienced regarding the noise outside the room, which may disturb your rest. The constructive information that you have conveyed has been forwarded to Management to be followed up and improvements made so that the noise outside does not enter the room. Of course, we do not want our guests to have an uncomfortable experience while staying at Hotel Gunawangsa MERR. Therefore, we will always try to improve our facilities in the future. We greatly hope to be able to welcome you back to stay at Hotel Gunawangsa MERR, on a better occasion. If you need help or have any questions, do not hesitate to contact us directly. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr. F*d. Warm greetings from Hotel Gunawangsa Merr Surabaya. Thank you, Sir, for taking the time to write a review about our Hotel, during your recent stay. We sincerely apologize for the inconvenience during your stay, regarding the lack of cleanliness of the room. The information you have provided, we have conveyed to the relevant Department, to be re-trained to the team. We are also grateful and very happy to know that our staff can provide good service, as well as the strategic location of our Hotel. Your review, is very meaningful, so that we can improve our facilities and services in the future. Once again, thank you for your review, hopefully on another better occasion, we can welcome you back to stay at Hotel Gunawangsa Merr we are on standby 24 hours, to be able to assist. Regards. Yanies Permatasari. Asst. Front Office Manager

Dear Mrs. Desi R. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you, Mrs., for taking the time to provide an assessment and review of your stay experience at our Hotel. For the notes given regarding the cleanliness of the bathroom and inadequate towel facilities, we sincerely apologize. The Management of Hotel Gunawangsa Merr, seriously responds to this constructive information, so that it can be followed up immediately. In the future, we will continue to strive to improve and improve our services and facilities in the future. We hope to welcome you back to stay at Hotel Gunawangsa Merr, on a better occasion. If you have any questions or need assistance, do not hesitate to contact us. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mrs. Yani M. "Warm Greetings from Hotel Gunawangsa Merr Surabaya" Thank you Mrs. Yani, for your willingness to provide an assessment and share information about your experience staying at our Hotel. We sincerely apologize for the obstacles experienced. We have conveyed it to the Management and related Departments, so that it can be followed up immediately, and improvements can be made immediately. So that in the future, similar things will not happen again. We realize that room cleanliness is very important, so that guests can feel comfortable staying at Hotel Gunawangsa Merr. And regarding the information on breakfast food and its sufficient variety, we are very happy to know it. Once again, thank you for your constructive review, it is an improvement for us. Hopefully, we can be given the opportunity again, to welcome you back to stay at Hotel Gunawangsa Merr. If you need help or information, do not hesitate to contact us. Regards, Yanies Permatasari. Assistant Front Office Manager

Dear Our Beloved Guest."Warm greetings from Hotel Gunawwangsa Merr Surabaya"Thank you, Sir/Madam, for taking the time to provide a perfect review and assessment of your recent stay experience. It is very pleasant for us to receive a positive review from you regarding our great place and comfort. Also, we are very happy to know that the facilities we provide can impress you. We will always try to improve the quality of our services and facilities in the future, in order to provide the best for each of our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back soon. Best regards, Yanies Permatasari. Assistant Front Office Manager