Needs renovation, especially the carpet which is old and dirty

I was very disappointed staying at Swiss-bellhotel Tarakan. I checked in on January 18, 2025 and checked out on January 19, 2025. I have stayed at Swiss-bellhotels in various cities and Swiss-bellhotel Tarakan is the worst. I stayed in room 803. - Bathroom toilet: The bidet water spray is very small, while there is no bidet jet shower. - Breakfast: Breakfast dishes of fried rice and fried vermicelli: bland, no taste at all. The traditional cakes are hard and smell of flour. Even the most disappointing thing is the black coffee smells and is strange. Breakfast at a roadside coffee shop is better. - The most disappointing thing was when I checked out I was given a restaurant receipt for Rp. 300 thousand, there was cappuccino, several other drinks and cakes, even though I didn't order anything from the restaurant and I was the only one staying there. However, the receipt said room 803 in the name of Ruslan. The question is, why can other people eat but the bill goes into my room bill? Is this the work of the person who ate and just mentioned the room number for the bill or the hotel staff who entered the wrong room number? Obviously I refused to pay because I ordered the food. I asked to meet the hotel staff in charge when the person ordered the food, the staff should still remember the person who ordered the food, whether it was me or not. but he had gone home because of a shift change. another staff called him and finally it was true that it was not me because the staff admitted that the person who ordered the food was a traveler, I don't know what a traveler means. while the staff who is currently confirming that it was not me who ordered the food. What is very disappointing is that the hotel seems to have no SOP or work standards according to Swiss-bellhotel. How can other people order food and just mention the room number, shouldn't they see the room key number and have to sign the bill? I will never stay at Swiss-bellhotel Tarakan again. I'm fed up with staying there.

Even though it's an old hotel, the service is good and the location is strategic, close to the airport.

Friendly staff, clean rooms and close to everywhere

Good service, clean, and decent food.

Very good accommodation, located in the city center of Tarakan, comfortable and varied breakfast.

Old hotel. Good location. Decent breakfast. Clean. Good service:).

Staff hotel ramah dan baik, pelayanan sangat memuaskan dan bertanggung jawab.

Kamar tidak bersih, ac tidak dingin, interiol yang tidak d perbarui dengan harga segitu tidak sesuai dengan standar harga.

Just normal. The hotel interior and furniture are old/worn out. Not well. But the service was friendly, we ordered a birthday cake to be served.

Old hotel, needs a lot of renovation and improvement. Especially regarding cleanliness and facilities. The room felt stuffy, like it wasn't maintained. The bathroom is also dirty and many tools don't work well. With that price, guests should be able to get better facilities.

Most unpleasant experience.

The carpet in room was dirty, pillow and bed sheet was bad smell, need to improve

Comfortable hotel, strategic location. At night there is live music in the lobby.

Expensive and food served cold.

Room lights are dim, breakfast is very standard, order smoking room given nonsmoking.

Disappointing stay at the hotel. Hotel and rooms looked very old, poorly maintained and outdated and run down. Room smelled mouldy, curtains were damaged but not repaired. Shower flooded and the drainage was clogged. Service staff was quite poor and untrained. Ordered a plate of French fries at the restaurant downstairs and it was still uncooked when it was served. Paid 58 ribu for a coffee which was from an instant packet coffee and not proper ground coffee. Overall a very bad and poor experience at the hotel. For a brand like Swiss Bell, you'd expect a certain standard however, it was such a disappointing experience, I won't be staying at this hotel again and don't reccomend anyone stay there as well.

Ordered a large bed, was given twins, the reason is that the travel agent after booking just entered the 3rd day, we checked in wkwkkw, the service was bad the atmosphere is not like a 4 star hotel.

Overall the condition of the room is bad. The curtain is ripped, the wall and floor were dirty, etc.

In my opinion this hotel need some renovation. Its quite old. There are some new hotel open there alhtough is not hotel chains/4 stars hotel.