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The Botanica Sanctuary
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The Botanica Sanctuary
8.8
/10
Very Good
2,009 reviews
What Guests Say About Their Stay
Ambiance (85)
Bedroom (84)
Staff Friendliness (82)
Bathroom (81)
Jein
9.4
/ 10
Was here for staycation with my hubby. We stayed for 3d2n at The premiere room, it wasn't spacious but we love the view from our room. Bathroom amenities was so lovely since they gave sensatia botanica as a body care. You must try soaking with a view in rooftop jacuzzi. Their breakfast was tasty but lack of variety. Overall Our experience was enjoyable.
Yani M.
9.4
/ 10
Clean room, great swimming pool, nice breakfast, friendly staffs, even able to check-in on time at 2pm (as many reviewed that check-in time is one of the weakness of this hotel). Overall was a good staycation experience except that the outdoor facility is too few for a 5star hotel. But good that to compensate this, guests are allowed to use Pesona Alam's facility.
Alvin A.
9.4
/ 10
We are spending our weekend to stay at this brand new hotel at Pesona Alam Resorts area. While we are stay, they are just in time running the Grand Opening on Sunday 10/10. Match with the names of this hotel, with a really nice view of Puncak and a lot of green trees, it's more than a worthy for the room prices. Decorated with nature and Japanese style of interior, Botanical Sanctuary definitely became my favorites Hotel to stay at Puncak. For the breakfast you'll have too many options for the menu 😅, taste was good and the restaurant was awesome with morning view, even better they are giving us cute little plants as a gift! Maybe to put us on the pressure when we back home, cause indeed it make us thinking of coming back for more 😁. Thanks for the hospitality Botanical Sanctuary, Congratulations for the Grand Opening! 🎉
Wenni D.
8.5
/ 10
Brand new hotel, nice view, clean room, helpful staff. Definitely coming back!
In the Area
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Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Botanica Sanctuary
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What's around The Botanica Sanctuary
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Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
Discover More About The Botanica Sanctuary
Location
The Botanica Sanctuary is located in area / city Cisarua.
About The Botanica Sanctuary
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Botanica Sanctuary exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Botanica Sanctuary is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The Botanica Sanctuary.
All facilities in The Botanica Sanctuary
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Dining area
- Hot breakfast
- Poolside bar
- Show cooking restaurant
- Snacks
- Vegetarian meal
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Children play area
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor heated pool
- Outdoor pool
- Pool sun loungers
- Sauna
- Spa
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
Business Facilities
- Conference room
- Meeting facilities
- Photocopier
- Projector
Connectivity
- INTERNATIONAL_CALL
- Internet point
- Free WiFi
Transportation
- Bicycle rental
- Valet parking (surcharge)
Accessibilty
- Accessible bathroom
- Wheelchair accessible
Kids and Pets
- CRIBS
- Highchairs
Family-friendly Facilities
- Children pool
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in The Botanica Sanctuary
Important Note
Deposit Policy
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Accommodation charges IDR 250,000/guest for extra breakfast.
Breakfast at the accommodation will be provided from 07:00 - 10:00.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
Children age 5 - 11 Years old charge 50% for additional breakfast
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Botanica Sanctuary | 166 |
Number of floors in The Botanica Sanctuary | 6 |
Another facilities in The Botanica Sanctuary | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in The Botanica Sanctuary
What are available facilities at The Botanica Sanctuary?
There are top facilites at The Botanica Sanctuary such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Botanica Sanctuary?
The standard check-in time at The Botanica Sanctuary is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Botanica Sanctuary provide breakfast?
Yes, The Botanica Sanctuary provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Botanica Sanctuary
Traveloka (2,009)
8.8
Very Good
From 2,009 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.1
Meal
8.9
Location
9.1
Service and Facilites
9.0
People often mention about The Botanica Sanctuary
All
Ambiance (78)
Staff Friendliness (76)
Bedroom (75)
Bathroom (71)
Hotel Area (68)
Surroundings (64)
Family Friendly (61)
Room Space (57)
Variety (55)
Taste (52)
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Traveler Reviews The Botanica Sanctuary
Number of reviews per page
20
40
Customer reviews
Y***i
10.0
/10
Reviewed 4 day(s) ago
The experience of staying here was very pleasant, the service was very fast and it is suitable for children.
See original
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Accommodation's Reply
13 Mar 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
MC
Mentari C. W.
Staycation
9.7
/10
Reviewed 2 week(s) ago
I had the best experience when staying in Botanica Sanctuary. The room was clean, neat, tidy and clean.
The room was ready when we arrived one hour earlier, we stayed on the first day of fasting.
All staffs were friendly, they greeted you whenever they see you. They were very helpful too. They provide shuttle to the Lake House or to the parking area if needed.
Breakfast area was quite small when there were so many guests. I needed to wait to get seats at 7 am for breakfast. On the other hand, they provide several kinds of food such as eastern, asian, western, and japanese. The food was good and various.
Overall, my husband and I enjoyed our stay in Botanica Sanctuary. Special thanks to Guest Relation, Ms. Devi, who decorated our room's mirror for our anniversary and much thanks for the delicious sliced cake! We really appreciate it.
Will surely come back for another stay. Thank you for the great experience!
Read More
+4
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Accommodation's Reply
08 Mar 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
D***u
Leisure
10.0
/10
Reviewed 2 week(s) ago
The loft family type is extraordinary, the breakfast is extraordinary, the view facilities are beyond doubt, definitely come back again
See original
1 people find it helpful
Accommodation's Reply
27 Feb 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
AF
Ahmad F. F. A.
Staycation
9.7
/10
Reviewed 2 week(s) ago
i really enjoyed my stay here. The room was comfortable and have smart tv. Breakfast was good, the food variety was impressive.
Find this review helpful?
Accommodation's Reply
27 Feb 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
W***a
Leisure
9.7
/10
Reviewed 3 week(s) ago
In the rooftop pool area, perhaps a dispenser could be provided so that if there are children swimming, they can drink. Or children who accidentally vomit because they drink pool water can be given a drink right away.
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Accommodation's Reply
22 Feb 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
L***i
Staycation
10.0
/10
Reviewed 3 week(s) ago
Stayed here for a staycation with my husband, thank God everything was according to expectations and will be a recommended hotel for my next visit.
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Accommodation's Reply
27 Feb 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
TS
Toto S.
8.8
/10
Reviewed 5 week(s) ago
Suitable for children's holidays, there is a warm water pool
See original
2 people find it helpful
Accommodation's Reply
14 Feb 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
ar
agis r. s.
Staycation
10.0
/10
Reviewed 5 week(s) ago
hotel with a green and cool environment..close to the safari park, only about 6 minutes from the hotel..
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Accommodation's Reply
12 Feb 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
D***i
Staycation
10.0
/10
Reviewed 5 week(s) ago
I will go there again with my husband.
See original
Find this review helpful?
Accommodation's Reply
12 Feb 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
R***a
Staycation
9.7
/10
Reviewed 5 week(s) ago
Clean and comfortable. Staff very friendly. Recommendedfor healing and staycation.
1 people find it helpful
Accommodation's Reply
06 Feb 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
DK Store
9.1
/10
Reviewed 6 week(s) ago
everything is very impressive, the service is good, clean, highly recommended for family vacations.
See original
1 people find it helpful
Accommodation's Reply
04 Feb 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
P
Putri
Leisure
5.0
/10
Reviewed 6 week(s) ago
It's so noisy that I can't really sleep and rest. The atmosphere is like a market.
See original
2 people find it helpful
Accommodation's Reply
01 Feb 2025
Dear Valued Guest,
Warm Greetings from The Botanica Sanctuary,
Thank you for staying with us at The Botanica Sanctuary and for posting your detailed feedback.
I am truly regret that this visit did not meet your expectations with the series of inconveniences and disappointments it caused.
Learn more details about your experience,
we have shared it with concerned Department for immediate rectification.
Rest assured that your feedback is critical to our success in providing consistent service and also how to improve our facilities and our services over time.
Please accept our apologies for aspects below expectations.
We hope you will give preference to our hotel again on your next trip to Puncak and will be happy to welcome you back and show that we care about your voice through our commitment to improvement.
Warm regards,
Handy Bunardy,
General Manager
M
Mahendra
Leisure
7.1
/10
Reviewed 6 week(s) ago
Staff friendliness can be improved. The staff in the hotel lobby area are not helpful enough when checking out, it is raining, there are many staff but they are not responsive. The car park is quite far away, from the information from the officer at check out there is a pick-up car but in the parking area there are no officers on standby at check in.
At breakfast time, there was no seat and was directed to sit in the restaurant next to it which is quite far from the place to get food so it is very inconvenient when you want to get food and bring it to the seat. Breakfast hours should be adjusted at check in so as not to cause a buildup of guests at breakfast.
In the swimming pool area, based on information from the officer, there is no closed rinse room. There are only a few seats in the pool area, so that more seats can be added.
The positive value of this hotel is the comfort and tranquility of the room area and the facilities of the hot water pool which are quite a lot.
Read More
See original
1 people find it helpful
Accommodation's Reply
01 Feb 2025
Dear Valued Guest,
Warm Greetings from The Botanica Sanctuary,
Thank you for staying with us at The Botanica Sanctuary and for posting your detailed feedback.
I am truly regret that this visit did not meet your expectations with the series of inconveniences and disappointments it caused.
Learn more details about your experience,
we have shared it with concerned Department for immediate rectification.
Rest assured that your feedback is critical to our success in providing consistent service and also how to improve our facilities and our services over time.
Please accept our apologies for aspects below expectations.
We hope you will give preference to our hotel again on your next trip to Puncak and will be happy to welcome you back and show that we care about your voice through our commitment to improvement.
Warm regards,
Handy Bunardy,
General Manager
FH
Fajar H.
Leisure
10.0
/10
Reviewed 7 week(s) ago
The staff service is all okay
The hotel is very comfortable
The food is all delicious
The view is also very good
See original
Find this review helpful?
Accommodation's Reply
01 Feb 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
r***a
8.5
/10
Reviewed 7 week(s) ago
Friendly staff. Stayed for the 2nd time, the excitement was different, it felt just fine even though it was New Year's Eve.
See original
1 people find it helpful
Accommodation's Reply
30 Jan 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
RR
Rama R.
Staycation
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the service is good, the facilities are okay, and there are lots of choices for breakfast.
See original
Find this review helpful?
Accommodation's Reply
30 Jan 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
s***i
10.0
/10
Reviewed 8 week(s) ago
all the services are very good
all the places are clean and comfortable
See original
Find this review helpful?
Accommodation's Reply
22 Jan 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
Nata
Staycation
10.0
/10
Reviewed 8 week(s) ago
very enjoyable staycation here. will be my main choice every time I go to Puncak. direct view to the secret garden. breakfast is all delicious, very varied. swimming pool has a jacuzzi. makes you feel at home here.
See original
Find this review helpful?
Accommodation's Reply
22 Jan 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
H
Hasanuddin
Staycation
10.0
/10
Reviewed 8 week(s) ago
Hotel close to Safari Park, comfortable, cool, clean, delicious breakfast and lots of menu
See original
Find this review helpful?
Accommodation's Reply
18 Jan 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
H***i
8.9
/10
Reviewed 8 week(s) ago
It's too far to the hotel because it's too deep and the room size is too small, for the price per night, in my opinion, the hotel is not really worth it.
See original
Find this review helpful?
Accommodation's Reply
18 Jan 2025
Dear Valued Guest,
Warm Greetings from The Botanica Sanctuary,
Thank you for staying with us at The Botanica Sanctuary and for posting your detailed feedback.
I am truly regret that this visit did not meet your expectations with the series of inconveniences and disappointments it caused.
Rest assured that your feedback is critical to our success in providing consistent service and also how to improve our facilities and our services over time.
Please accept our apologies for aspects below expectations.
We hope you will give preference to our hotel again on your next trip to Puncak and will be happy to welcome you back and show that we care about your voice through our commitment to improvement.
Warm regards,
Handy Bunardy,
General Manager
Number of reviews per page
20
40
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