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@thome
Guest Houses
7.1
/10
Pleasant
518 reviews
What Guests Say About Their Stay
Gunawan
8.5
/ 10
Suitable for business affairs, strategic location wherever.
Hufron N.
9.1
/ 10
Good, clean, cheap, strategic
Dita r.
9.4
/ 10
Comfortable, clean, strategic place.
Arief C.
8.4
/ 10
Okay here the hotel as a backpacker recommendation
Muhammad Z.
8.2
/ 10
Near the mall and to Gubeng Station
In the Area
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Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161
Main Facilities
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AC
24-Hour Front Desk
Parking
WiFi
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Available Room Types in @thome
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Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161
Discover More About @thome
Location
@thome is located in area / city Ampel.
About @thome
For you, travelers who wish to travel comfortably on a budget, @thome is the perfect place to stay that provides decent facilities as well as great services.
@thome is the right choice for you who are looking for affordable accommodation in Ampel.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
@thome is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in @thome
Lobby
Exterior
Bedroom
In-room Bathroom
Hotel Services
- Bellhop
- 24-hour security
- Luggage storage
- 24-hour Receptionist
Nearby Facilities
- ATM/Banking
- Grocery
- Shops
- Supermarket
General
- AC
- Heater
- Non-smoking room
Public Facilities
- Parking
- Room service
- WiFi in public area
In-room Facilities
- Desk
- Shower
- TV
Transportation
- Car rental
Connectivity
- Free WiFi
Business Facilities
- Business center
Accommodation Policy & General Information in @thome
Important Note
Document Policy
Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.
Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel has a policy of not receiving any reservations made by non-married couples and that the married-couples has to present themselves with a valid government-issued identity prior to check-in such as Indonesian ID card (KTP suami-istri) / Marriage Certificate / wedding photos (foto-foto pernikahan).
Failing/refusing to do so will result in the rejection of the reservation.
===================================================
You may be required to present valid government-issued identification at check-in, along with a credit card or cash to cover deposits and incidentals.
===================================================
Special requests are subject to property's availability at check-in and may cost additional charges. Property will charge an additional fee for each extra person on top of the reserved room's maximum capacity.
Berencana check-in antara Pukul 22.00 s/d 06.00 WIB? Anda dapat mengatur waktu check-in secara langsung dengan property ini.
General Information
Popular Facilities | AC, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at @thome | 9 |
Number of floors in @thome | 4 |
Another facilities in @thome | Bellhop, 24-hour security, Luggage storage, 24-hour Receptionist, ATM/Banking |
Frequently asked question in @thome
What are available facilities at @thome?
There are top facilites at @thome such as AC, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at @thome?
The standard check-in time at @thome is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in @thome
Traveloka (518)
7.1
Pleasant
From 518 reviews
Provided by travelers on
Cleanliness
6.9
Room Comfort
6.9
Meal
6.4
Location
6.8
Service and Facilites
6.9
People often mention about @thome
All
Ambiance (4)
Bedroom (4)
Staff Friendliness (3)
Bathroom (3)
Distance to City Center (2)
Surroundings (2)
Activity Option (2)
Room Space (2)
Hotel Area (2)
Accessibility (1)
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Traveler Reviews @thome
Number of reviews per page
20
40
Customer reviews
I***a
8.3
/10
Reviewed 5 day(s) ago
This accommodation is ideal for those who put the priority on strategic location since it is located in the middle of the business area of Atom Megah, Surabaya. Very humbly dwells a 4-story building of ruko with stairs. Read the description of each room option as most of them provide only shared bathrooms.
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M***d
Transit
5.0
/10
Reviewed 6 day(s) ago
Not worth it, the room smells of cigarettes. Booked for 2 people but not allowed for two people if not the same ID card address even though it was with a girl and my own sibling. Finally just stayed for a while and checked out and looked for a hotel instead of this kind of accommodation. The bathroom is outside too.
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S***n
6.2
/10
Reviewed 10 week(s) ago
Why is the hotel closed? It's like living in a prison.
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F***i
Transit
6.3
/10
Reviewed 15 week(s) ago
the curtain is loose and can't be fixed. there are no towels, soap, and toothbrushes. the TV can't be turned off.
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Accommodation's Reply
19 Jan 2025
Thank you for staying at @thome Surabaya. We apologize for the inconvenience, because the curtains are always under our maintenance before and after the guest stays. And with the cheap price we offer in the form of a room to stay in a day, so that guests can provide their own equipment for staying. Thus we convey this explanation, thank you for your understanding. Greetings.
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b***t
Leisure
9.4
/10
Reviewed 16 week(s) ago
Fun, cheap and centrally located
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1 people find it helpful
Accommodation's Reply
25 Dec 2024
Dear: Dear Sir/Madam. Thank you for your positive review. We are very happy to hear that you were satisfied during your stay with us. Thank you for staying at @thome Surabaya and taking the time to give us a positive review. We hope you have a pleasant trip and we look forward to welcoming you back. Regards.
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y***e
8.1
/10
Reviewed 23 week(s) ago
It's actually nice, but it's only on the 3rd floor and has a shared bathroom.
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1 people find it helpful
Accommodation's Reply
08 Nov 2024
Dear: Dear Sir/Madam, Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a review. We hope you are satisfied with our service, and we always look forward to welcoming you back. Regards
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RS
Rolasnita S.
10.0
/10
Reviewed 33 week(s) ago
Very helpful with the thin funds, comfortable, clean, and friendly staff π€π.
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2 people find it helpful
Accommodation's Reply
01 Sep 2024
Dear: Ms. Rolasnita. Thank you very much for your positive review. We are delighted to hear that you had a wonderful stay with us at @thome Surabaya. We pride ourselves on providing exceptional service to our guests, and we are glad that you were satisfied with your stay. We look forward to welcoming you back for another experience at @thome Surabaya. Thank you for choosing to stay with us and for sharing your positive feedback.
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IS
Iman S.
8.5
/10
Reviewed 38 week(s) ago
The location is inside the shophouse. Just put it in, accommodation should be free for guests to enter and exit their rooms, not be limited to 22.00 like boarding houses. In the bathroom, towels, soap, shampoo and so on should be provided. Even though the bathroom is shared, it is better to just open the exit access door. Don't close at 10pm.
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3 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear: Sir/Madam. Thank you for staying at @thome Surabaya, we are very happy and honored to hear your input. For additional information, guests are not limited to 22.00, because guests are still allowed to go in and out after 22.00, only if they come back in they can press the bell on the door and then the door will be opened. This is done for the comfort and safety of other guests who want to rest. However, we really appreciate your input, we hope you are satisfied with our service, and we always look forward to welcoming you back. Healthy and successful greetings always to you.
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FN
Farendra N.
Transit
5.7
/10
Reviewed 42 week(s) ago
The building and rooms are dirty, smell of cigarettes, the sheets haven't been replaced, lots of mosquitoes, plus the staff is quite friendly, there is air conditioning and it's near the port, the price is suitable for 45 thousand instead of 112.
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6 people find it helpful
Accommodation's Reply
15 Jul 2024
Dear: Mr. Farendra. Sorry for the inconvenience, the room you chose is a Standard room type priced at IDR 100 thousand for 2 people (Twin Bed) with AC, TV and Wifi facilities. Sorry, we do not provide rooms at the price of IDR 45 thousand with AC, TV and WIFI facilities for 2 people. Thank You.
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Tita S. K.
5.7
/10
Reviewed 48 week(s) ago
Hanya ingin transit beberapa jam saja untuk menunggu jadwal kapal berangkat. Karena kami cek in sebelum eaktu cek in. Dikenain biaya tambahan. Padahal kamar yang kami pesan lebih mahal dari tarif kamar yang di berikan. Dapet kamar lantai 4. Disuruh bawa remit ac dan remit tv sendiri. Padahal kamu ga butuh tv. Hanya butuh istirahat karena sudah melakukan perjalanan panjang dan masih lanjut lagi perjalanan nya. Saat cek out resepcionismya bilang suruh periksa tas kami apa remot TV terbawa, kami suruh aja cek ke kamar. Sekelas penginapan murahan untuk apa kami membawa remot tv nya. Jenis tv jadul pula (tabung) ga sipan banget. Sudah gitu kamar bau rokok. Sepray sobek ditambal. Dan banyak nyamuk. Kami terpaksa istirahat di situ karena jarak nya terdekat dari pelabuhan tj perak. Selama ini kemana mana nginap di hotel kelas bintang pun ga permah kami disuruh periksa tas karena remote TV.
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8 people find it helpful
Accommodation's Reply
21 May 2024
Dear: Mrs. Tita. Sorry for the inconvenience, we need to clarify here that your booking is a Superior Room type for Check-in on May 14, and your room can only be occupied at check-in time at 13.00 because at that time the room was still occupied by other guests until 13.00. 12.00. But because Mother came early in the morning and asked for a room to be provided, and at that time only a Standard room was available on the 4th floor, and Mother was willing to add a room upgrade worth IDR 10,000. We do not charge additional fees for things that are not appropriate. Thus we convey this explanation, thank you for your understanding.
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agus
6.0
/10
Reviewed 50 week(s) ago
Toilet kotor, kamar kotor dan bau apek.
5 people find it helpful
Accommodation's Reply
05 May 2024
Hello Sis Agus, We apologize for the inconvenience, we are very grateful that you have provided criticism and suggestions for us which are very valuable for evaluating our team. Thank you for staying with us, and we look forward to welcoming you back. Healthy and successful greetings always π.
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AY
Ahmad Y. S.
5.0
/10
Reviewed 52 week(s) ago
The hotel is very bad, the bathroom is outside and the building is old.
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3 people find it helpful
o***g
5.8
/10
Reviewed 56 week(s) ago
Pay more attention to the cleanliness of the room and the accommodation area. My wife cried staying here because she didn't expect to have a bad experience while here. The bathroom was very dirty, the room smelled of cigarette smoke, including the sheets, etc.
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5 people find it helpful
MZ
Malvin Z.
8.8
/10
Reviewed 62 week(s) ago
Sesuai sama harga. Cocok untuk backpacker, tapi kalau penakut saran saya jangan menginap sendirian. Kalau buat anak muda oke, kalau untuk lansia tidak disarankan karena naik tangga muter. Kamarnya bersih. Toilet juga bersih. Resepsionisnya juga ramah. Minusnya ada nyamuk dan seprei yang ada noda-noda yang gak bisa hilang tapi bersih kok. Mungkin perlu diganti seprei baru. Overall oke, sesuai sama harga.
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7 people find it helpful
Purbo R.
6.0
/10
Reviewed 64 week(s) ago
Tidak jadi menginap, karena salah tgl dan tidak bisa dialihkan ketgl lainnya.
2 people find it helpful
SAPOAN H.
4.8
/10
Reviewed 66 week(s) ago
Menyedihkan, penginapan kayak penampungan.
1 people find it helpful
M
Mardiono
5.7
/10
Reviewed 68 week(s) ago
The toilet is dirty, the facilities are a TV but the STB is broken. It should be repaired or bought an STB since it includes facilities.
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Accommodation's Reply
01 Jan 2024
Dear: Mr. Mardiono. Thank you for staying at @thome Surabaya. We apologize for the inconvenience, your suggestions and criticism are valuable input and we will correct them immediately. We have checked the STB and it turns out there was a technical error in the power plug, and we have repaired it so that now the STB can function again. We will pay more attention to bathroom cleanliness again, thank you for your suggestions and input. Best regards π.
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Sm
Siti m.
8.5
/10
Reviewed 68 week(s) ago
Easy check in, a place near the city center for backpackers, really cheap prices.
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2 people find it helpful
Accommodation's Reply
04 Jan 2024
Dear: Mrs. Siti Mulyati, Thank you for staying at @thome Surabaya. Thank you for taking the time and giving us a positive review. We are very happy and honored to be able to serve you when you stay at @thome. And we look forward to welcoming you back when you visit Surabaya again. Healthy and successful greetings always, Mom.
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WE
Widiyanto E.
8.5
/10
Reviewed 69 week(s) ago
The rooms are clean, according to the price, recommended for backpackers. Not far from dinner stalls and minimarkets. It's just that there are a few mosquitoes.
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4 people find it helpful
Accommodation's Reply
19 Dec 2023
Dear: Mr. Widiyanto. Thank you for staying at @thome Surabaya. Thank you for taking the time and giving us a positive review. We are very happy and honored to be able to serve you when you stay at @thome. And we look forward to welcoming you back when you visit Surabaya again. Regards.
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Fince Dimu
9.7
/10
Reviewed 71 week(s) ago
Recommendation for those looking for a comfortable place for the family, not recommended for the elderly because it's quite a lot of climbing stairs
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4 people find it helpful
Accommodation's Reply
15 Dec 2023
Dear Fince, Thank you for taking the time to share your experience of staying at @thome Surabaya. We are very happy that you had a pleasant stay with us. And we hope to welcome you back to @thome when you visit Surabaya. Healthy and successful greetings always.
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Number of reviews per page
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