It is definitely not a 5 star hotel. It’s not even a 3 star hotel. The hotel has water leaks all over. The controls for the air conditioning/heater do not work. Very unprofessional service desk at check in. The restaurant was the only positive point in the hotel. Both, service and food were great at the restaurant.

Great location.

Staff was friendly and helpful

The staff were wonderful. Check in and out was quick and easy. We had maintenance people come quickly for a problem with our refrigerator and toilet. The breakfast was outstanding. The lobby is beautiful. The property is a bit aged and needs some updating.

It is a good hotel, but you need a car to go for lunch or dinner.

Convenient to airport

We only stayed one night at the last day of Italy’s high season so only a few rooms seemed to be busy. Although staff/concierge was very friendly, we didn’t see many others around the hotel, which is in desperate need of an overall update as everywhere looks tired and dated. There is no air conditioning in the rooms (even though an old system seem to be in place for guests to control from their own room, the concierge said there wasn’t air conditioning in any rooms which we thought was very strange - so either the hotel was trying to save on bills or didn’t want to address or rectify an obvious problem) so we were lucky that the temperature wasn’t too hot or it would have been very uncomfortable to sleep.

We only srayed one night, but found the staff realky helpful and a very comfortable room.

It was a very pretty property with a nice inground pool and fountain area. Restaurant was good we only stayed so didnt use the gym.

Terrible

The hotel is in a nice area right across from a clean, warm beach, and close to the airport as well.The property is quite nice. What we did not like is that the rooms were hot when we arrived, (they knew that we were there as 4 of us attempted to check in earlier but only 2 of the rooms were ready, which was fine as we were a couple of hours early). With that being said, the AC was certainly in need of an upgrade as it blows only slightly cool air. The refrigerator did not work, even after maintenance, it was still very warm and unsuitable to keep even a bottle of water. There was only ONE 2 prong outlet in the room that I was able to charge my phone with...behind a cabinet that held the TV and fridge,had to be pushed away from the wall to access it. There were NO outlets on either side of the bed for travelers that use a converter. This is is a 'luxury' hotel, near the airport, which means there are many travelers from all over, so why hasn't all this been upgraded? The man at the front desk was professional and helpful, I could tell that he agreed about the room needing upgrading in these areas as he certainly seemed apologetic. The restaurant is a bit pricey for what you get, and they charge 4EU pp 'coperto' fee, for dishes, utensils, glasses,etc. At the start, we told waiter we'd need 4 separate checks. At the end of dinner, this was quite a difficult thing to achieve. Had to go to the front desk and tell them each and every item, took over 1/2 hour. Upgrades needed!

Second time we’ve stayed and it’s a delightful peaceful haven, a rare beautiful garden and pool in the middle of the town and you’re made to feel truly welcome. Great value

Near the airport but nothing to do nearby other than the brach

Very comfortable stay. Staff was friendly and accommodating

Lovely vintage hotel with beautiful pool and dinner outside

We decided to stay at this "five-star luxury hotel" before our AM flight. Arrived early, lunch at pool restaurant - nice pizza dish with very good crust. Checked in and changed for the pool. Room was dated (as was rest of hotel decor) and the floor was dirty- not "5-Star". Lovely balcony. Air conditioning not working - reported to desk (1st report). Pool nice, pool bar limited, towels only at the front desk (not 5-star!). Air still not working after 3-hour at pool (80F in room!). Sent service request via their Siri (I think) system (2nd). Also asked again at front desk when making hotel dinner reservations (3rd). Front desk said received service request for the air conditioning - had not responded yet. Hotel bar not open until 7PM - only the pool bar across the property available - again not "5-Star" convenience. Went to dinner (not good 2-star at best - no olives or lime - in Italy!). Called desk (4th) when air STILL not working after dinner. Waited another hour - called front desk again (5th) then went to front desk (6th) to see what could be done. Finally 2 people checked our room and used a toothpick to rig the air conditioner to work. Stayed 20 hours at "5-Star" hotel and only had air conditioning for about 8 of those hours. Never offered apology, a new room, discount, or anything for our inconvenience. Poorly run hotel with tremendous potential if cleaning, restaurant, maintenance, staffing, etc. were upgraded to anything close to 5-Star.

Great property; great staff

The staff deserves a better hotel to work in. The management needs to make some structural & finishings investments cause you have perfect staff and thats rare.

Airport is perfect for early morning flights out of Catania. Hotel interior is dated. Some aspects of the room were broken—needs some TLC. Having said that, we called the front desk and they sent someone right away. Dinner was very good. Our waiter Davide was excellent.

This is not a five start hotel. I stayed one night and they had loud club music playing where you could feel the base in the room. At 1 am I went to the front seat to complain about it and they acted like it was out of the ordinary and said that they would speak to the people. On my way back to the room I stop and spoke to another visitor and found out that this had been going on for the last 3 nights. And it continued past 3 am. The next morning I promptly checked out.