We got there after 5:30 which was a bad idea. In winter it was already pitch black and the walk from the bus stop to the hotel is uphill and very challenging with luggage. I don’t even know how we did it! Hotel itself is pretty good. Breakfast and dinner provided, bathrobes provided and you can wear to dinner, onsen open 24 hours. No view in the room but you’re close to the gorgeous lake. Small eats around town are amazing, cream puff, pork bowl 豚井, potato mochi... Be ware of the black crows; they’re very aggressive if you have food exposed in a plate! Go to 丸驹温泉 via shuttle bus (ask hotel front desk to arrange it for you), super worth it! It’s the most scenic onsen with 100+ years of history.

very good service. Just that there is no bathing facility in room. a bit in convenient for couple stay.

I have been travelling in Hokkaido for almost a month (and longer in Japan) and stayed in very nice hotels. This place beats all of them hands down. The next level of excellent would be extraordinary. So I rate extraordinary: the staff (special mention), the location and its ambience, the quality of the food and its presentation. All this is not meant as 5* international (which I don't like much), but a place with a homely feel and great service that is genuine.

This is the best hotel I have stayed stayed at on this trip. Since this is only about the check in I'll have some more to say sbout it later.

I enjoyed my stay very much! Excellent staff and comfortable environment! The basic dinner set was much better than I was expected! Breakfast will be better if more varieties are available, e.g. sashimi don etc. Onsen facilities are only basic ones. The room was spacious and nice! Overall speaking, I would recommend this hotel for those who would like to have a budgeted hotel with onsen in Shikotsuko Lake.

I really really enjoyed my stay at Kyukamura! I was up in Hokkaido for the Yuki Matsuri in Sapporo and decided to stay at Lake Shikotsu. I'm so glad I did. I actually enjoyed the ice festival at Lake Shikotsu more than the Yuki Matsuri in Sapporo. The whole town is really happy to have people come there in the winter. I landed at Chitose arpt and took the bus to Shikotsu. (This was the most difficult aspect of staying out here. There is very limited bus service and it is very expensive if you are commuting into Sapporo or to Otaru for day trips.) I got off the bus and was instantly greeted by a Kyukamura staff with a shuttle to the hotel. Check-in was easy and the room was so clean. Changed into yukata and went for a delicious meal in the lobby. If I can say one thing that impressed me the most: THE STAFF IS THE BEST! Everything is cared for and you are made to feel as comfortable as possible. I speak limited Japanese but it was enough to communicate with everyone. Everyone was so helpful and respectful! It's very easy to walk into town. Maybe 10-15 min depending on your pace. Definitely go during the day because the views are spectacular! The ice festival is incredible to see during the day. I believe when you travel to another country it is always good to learn and respect local customs. When in the shared bath: WASH YOURSELF BEFORE GETTING IN. When it is past 10pm don't yell in the halls etc. Fantastic place and I want to come again in the summer!

畳が沈んでいました。食事は配慮されていましたが、密で並ぶ。並ぶ方向等もう少し対策を深める必要があると思いました。ビジターセンターへの車のお迎えは1時半か3時半ということでしたが、どちらも早いか遅いかで、途中の時間にお迎えをお願いできるとありがたいです。

숲속에 있어서 고요하고 좋았습니다. 이메일로 많은것들을 요청했었는데 친절하게 다 들어주셨고, 석식과 조식모두 훌륭하였습니다. 다음에 방문한다면 또 가고싶어요

周囲が静かなので、とてもリラックスできます。スタッフもとてもフレンドリーでした。近くのビジターセンターは支笏湖の歴史がわかる素晴らしい展示でした。冬に仕事で泊まりましたが、夏に家族で来るのにはいいところだと思います。

宿泊中ホテルへの帰りが大変遅くなったのに、夕食の準備をしておいてくださいました。23時近かったのに、その心遣いが嬉しかったです。

支笏湖至近のお宿。設備は新しくはないですが、中はとても清潔で整った感じ。温泉もとても気持ちよく、北海道の素材を使った食事も素晴らしい。夜は周囲に店など無いので、不便と感じる人もいるかもしれませんが、逆にとても静かで、周りの広場を散策して綺麗な星空を眺めて楽しんでいました。スタッフの皆さんも丁寧親切で、とても良い滞在になりました。

スタッフの方々は丁寧でしたが、接客に不慣れな感じがしました

支笏湖湖畔の森の中にあり、野鳥がさえずる森の中を散歩したり、湖畔が散歩でき自然愛好家には素晴らしい環境。夕食や温泉も申し分なく楽しめる。近くにレンタルがあるので、少し時間をとって、ボートやカヌー、カヤックなどのスポーツ拠点としても良い。支笏湖温泉には、しゃれた飲食店やお土産店が複数あり、鱒のフライやハンバーグなど地元の食が楽しめます。

到住宿地點的時間比較晚，櫃台告知馬上用餐，但並未告知是自助餐，入座後等10分鐘左右，服務人員才來告知是自助餐，自行取餐，溝通有點不良。8月底入住，夜間睡覺時，空調可能只有送風，又或者是暖氣，溫度太高，無法入睡。但附近森林環繞，晨起散步感覺舒適、寧靜。

깨끗하고 편히쉴수있어요

很傳統的溫泉旅館，大部分是日本人去的。在機場有巴士直達支笏湖，而酒店員工會到巴士站接送。 如果想很安靜去浸溫泉，這裡是個好地方⋯

酒店員工即使英文水準不高，但很專業，服務態度很好... 機場在 Domestic floor 坐no 66 線巴士，非常方便，職員會在巴士站接送，寧靜的溫泉旅館，已第二次入住，會再來~

잘쉬다 왔습니다 시내에서 멀고 차없으면 가기 힘들기때문에 순수하게 쉬실분들만 가세요

욕실대신 공중대욕탕이 있어서 장단점이있습니다 석식 조식이 맛있었고 특히 석식에 김치가있어서 대만족입니다

整體上很好,有專車在支芴湖巴士站接載,