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The Westin Rusutsu Resort
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The Westin Rusutsu Resort
Resorts
8.8
/10
Very Good
315 reviews
What Guests Say About Their Stay
Sam
10.0
/ 10
Beautiful resort with activities for all ages. Staff was friendly and helpful. Food at both restaurants was great. The room was spacious, clean and the beds were soft with high quality linens. I would definitely recommend this resort to anyone looking to visit Hokkaido!!!
Andrew
10.0
/ 10
Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.
Gwen
10.0
/ 10
The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor.
The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy.
The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street).
It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.
In the Area
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133 Izumikawa, Rusutsu-mura, Abuta, Hokkaido, Japan, 048-1711
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Westin Rusutsu Resort
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What's around The Westin Rusutsu Resort
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133 Izumikawa, Rusutsu-mura, Abuta, Hokkaido, Japan, 048-1711
Discover More About The Westin Rusutsu Resort
Location
The Westin Rusutsu Resort is a resort in a good neighborhood, which is located at Rusutsu-mura.
About The Westin Rusutsu Resort
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The resort’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Westin Rusutsu Resort exclusively for you.
The Westin Rusutsu Resort is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at The Westin Rusutsu Resort.
All facilities in The Westin Rusutsu Resort
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Safety deposit box
Things to Do
- Shops
- Garden
- Spa
- Sauna
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Sports and Recreations
- Ski storage
- Outdoor tennis court
- Fitness center
- Golf course
General
- Smoking area
- Parking
- Banquet
Food and Drinks
- Bar
- Breakfast
Transportation
- Area shuttle
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in The Westin Rusutsu Resort
Important Note
- Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 2310 for children
- Airport shuttle fee: JPY 5000 per person (one-way)
- Airport shuttle fee per child: JPY 5000 (one-way), (from 4 to 12 years old)
- Rollaway bed fee: JPY 6050.0 per night
- Facilities fee: JPY 150 per person, per night and includes use of: hot tub; spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
- Additional fee: JPY 150 per person, per night
We have included all charges provided to us by the property.
The additional mandatory fee covers a bathing fee per adult, collected at the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children ages 6 and older may use public baths with an accompanying adult of the same sex.
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Hot springs are available from 5-8 AM and 11 AM-1 AM next day from April 27- October 20, 2025. Dates are subject to change. Hot springs are available from 5-10 AM and 2 PM-1 AM next day from December 2, 2024 to March 30, 2025. Dates are subject to change. Guests must contact this property at least 1 week in advance to reserve the airport shuttle bus. Additional breakfast fees apply for children under 12 years old booked on a breakfast included rate plan. Rusutsu amusement park closed every Monday and Tuesday.
The property will be renovating from April 29 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
- Hallway
- Select guestrooms
Hotel only accepts guests with minimum age of 20
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Westin Rusutsu Resort | 210 |
Number of floors in The Westin Rusutsu Resort | 23 |
Another facilities in The Westin Rusutsu Resort | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service |
Frequently asked question in The Westin Rusutsu Resort
What are available facilities at The Westin Rusutsu Resort?
There are top facilites at The Westin Rusutsu Resort such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Westin Rusutsu Resort?
The standard check-in time at The Westin Rusutsu Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Westin Rusutsu Resort provide breakfast?
Yes, The Westin Rusutsu Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Westin Rusutsu Resort
Traveloka (4)
Other sources (315)
8.8
Very Good
From 315 reviews
Cleanliness
9.0
Room Comfort
9.0
Service and Facilites
8.8
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Traveler Reviews The Westin Rusutsu Resort
Number of reviews per page
20
40
Top reviews
Shuji
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
The room is clean and spacious.
Sam
Leisure Family
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Beautiful resort with activities for all ages. Staff was friendly and helpful. Food at both restaurants was great. The room was spacious, clean and the beds were soft with high quality linens. I would definitely recommend this resort to anyone looking to visit Hokkaido!!!
Sylvia
Leisure Family
6.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
Been coming back to stay at the Westin every year for skiing. Since covid it seems the standard has dropped. They have not also maintained the quality of the stay post covid.
Example: quality of free in room amenities dropped, quality of food at breakfast buffet dropped
For the price of the Westin compared to the hotels around the vinicity I would expect the quality to be maintained a little better. Otherwise, the place is clean and service staff are very helpful
Read More
Ling
Leisure with Children
10.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Close to skiing, friendly staff
Andrew
10.0
/10
Reviewed 104 week(s) ago
Expedia Group verified review
Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.
Katie
Leisure Family
8.0
/10
Reviewed 114 week(s) ago
Expedia Group verified review
The convenience to the Rusutsu ski resort is a huge plus. However, the room was expensive and little things - such as waiting in line for 20 minutes to eat at the breakfast buffet - made it seem overpriced for what it delivered. No specific complaints but I would probably stay at the Rusutsu Resort Hotel next time for half the price.
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Gwen
Leisure with Friends
10.0
/10
Reviewed 117 week(s) ago
Expedia Group verified review
The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor.
The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy.
The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street).
It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.
Read More
Verified traveler
Leisure Family
8.0
/10
Reviewed 271 week(s) ago
Expedia Group verified review
The reception staff is very helpful and friendly with excellent spoken English. For those ski lovers, they will be able to enjoy the easy access to ski rental, and related facilities. The room I stayed is very clean with nice view of ski trail, and the room is very clean as well except it would be nice to have a deodorant spray available in the room so that guests may use as this item is commonly found in most hotels in Japan. Overall, I had a very pleasant stay there.
Read More
Lori
Leisure Family
8.0
/10
Reviewed 273 week(s) ago
Expedia Group verified review
Rooms were spacious. Large, sprawling hotel. Family hot tub would be nice at a ski resort hotel.
Verified traveler
Leisure with Partner
2.0
/10
Reviewed 273 week(s) ago
Expedia Group verified review
First thing I noticed when I got into the room was toilet which was not clean. I guess the person who used the room previously lost vowels. The cleaning people just did not clean properly.
James
Leisure Family
8.0
/10
Reviewed 273 week(s) ago
Expedia Group verified review
Onsen is great. However, the seat of outdoor onsen is not comfortable.
Edwina
Leisure Family
6.0
/10
Reviewed 277 week(s) ago
Expedia Group verified review
Staff English level and service standards, which are not up to an international 5-stars Hotel standard, should be improved.
Verified traveler
Leisure Family
8.0
/10
Reviewed 277 week(s) ago
Expedia Group verified review
I did look the environment. Good people. Good attitude. Generally everything was good.
Verified traveler
Leisure Family
8.0
/10
Reviewed 280 week(s) ago
Expedia Group verified review
Nice big clean room! Very good view! Nice food! Need monorail for ski, isn’t very convenience.
Verified traveler
Leisure Family
10.0
/10
Reviewed 281 week(s) ago
Expedia Group verified review
A wonderful winter resort. The reception staff were prompt, attentive and professional. The staff who showed us to our room was very polite and helpful. The loft we stayed in was super comfortable. Soft bed, great mountain view, very clean toilets. The water from the tap is specially treated and drinkable. We totally enjoyed our stay in The Westin, highly recommended to whoever is visiting the Rusutsu.
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Wing Ngar Rowena
10.0
/10
Reviewed 304 week(s) ago
Hotels.com verified review
It’s a very relaxing stay. The kids enjoy the outdoor activities very much. Will come back again
Verified traveler
Leisure Family
8.0
/10
Reviewed 313 week(s) ago
Expedia Group verified review
Nice and clean but the room is hot
James
10.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
We stayed six nights at the Westin Rusutsu on a recent skiing holiday. The Rusutsu ski resort basically offers two choices of accommodation as there is no village per se. Choose the Westin. It delivers exactly what you expect from a Westin hotel with careful thought having been given to the specific requirements of a ski holiday. The staff manage all the associated logistical issues efficiently and professionally. The rooms are spacious and well-appointed. Note they are split over two levels with a fairly steep staircase to negotiate. The two restaurants (one dedicated to Japanese cuisine) are very good. Given the size of the hotel and the lack of attractive alternative venues, there could probably be a third restaurant added. Given the high number of customers, the main restaurant only offers a buffet option for both breakfast and dinner. The quality is very good but some might find this limiting. Overall an excellent hotel, fully deserving its high rating.
Read More
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 324 week(s) ago
Expedia Group verified review
Everything, from environment, ski facilities, food, the room and the onsen was great
Jared
10.0
/10
Reviewed 324 week(s) ago
Hotels.com verified review
Stayed here for 2 nights. Room was 2 levels with the beds upstairs and a big living room downstairs. It can easily sleep up to 6 people. The only issue is the bathroom is downstairs so if you sleep upstairs you need to walk down the stairs in the middle of the night which is a bit of an inconvenience. besides that, the room was really big and impressive.
The hotel has a breakfast buffet in the morning which will run at least $100 for a family of 4 (2 adults / 2 kids). Other than the buffet there isn’t any other breakfast dining option unless you go across to the Rusutsu Resort (10 min monorail ride). We ate dinner there as well and spent another $200 at their Japanese restaurant. Be prepared to spend $300+ on meals per day at the Westin. Closest restaurant is around 40 mins drive from the hotel so you really have no option but to dine at the hotels.
We did enjoy the onsen at the Westin which was nice to have after a long day on the slopes. I also got a foot massage at their spa which was mediocre at best.
The resort has a laundry facility (6 washers / 6 dryers) which is a nice touch but the dryers take a LONG time to dry clothes! Still, it’s better than not having anything at all. Overall, the staff and service was excellent. Would recommend staying here.
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Number of reviews per page
20
40
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