Trip7 Hakone Sengokuhara Onsen Hotel

Great staff service

We arrived the hotel around 10 pm and the reception who received us was rude and charged us more than we booked originally! The rooms does not have it’s own shower and this place is so dated and need the whole place to change. The reception might be the owner and should have training for customer service. Very rude and greedy with money!

Great for a retreat from the hussle and bussle of the city. If you want a quiet time surrounded by nature this is the place for you.

Great price and convenient location. The Japanese breakfast set was so delicious. Small onsen, but great views of Mount Fuji from our room!

While we had to figure out how to get there as backpackers, once we did….. the local bus stops just below the hotel….. we appreciated being away from the crowds. Downside is that when we didn’t chose dinner at the restaurant, there were ZERO other options nearby. We took the bus to a Lawsons just to find something to eat. The hotel is 70’s dated, but clean, and the room was Japanese style sweet. It’s what I’d expect for a lower end mountain inn.

Nice onsen with amazing staff. Very much enjoyed

Hakone is an onsen town in the mountains - because of this you need some driving skill to get through the endless winding roads that lead up to the hotel. There is parking on-site which is good, but it was difficult for me to locate the check-in office under the cover of darkness (about 20m further up the street from the parking area). The villa has a strong Showa-atmosphere - I chose this place since it was the last day of my trip and I wanted at least one traditional stay in a room with tatami mats, paper shoji doors, and futons. This is exactly what Trip7 is about - plus they only have public baths with a hot pool - which is exactly what I was looking for. Upon entering, you must remove your shoes and use the slippers provided while the staff give you a type of yukata to wear. The shoji doors let in a lot of light (and Japan doesn't use daylight savings) so I was woken by the sunrise at 4:45AM in June, but upon opening the shoji I was presented with a perfect sunrise view of Mt Fuji. In the morning the staff were nowhere to be seen so I left the key on the counter and slippers at the lockboxes as I had to rush to my appointment that day.

Overall, our favourite hotel that we stayed in while in Japan. Only downfall is that the walls are thin so you can hear the neighbours. Luckily, we only had neighbours for part of our stay as we went at a quiet period. Just a short bus ride from the main town.

施設は古いですが、箱根の温泉で今どきこの価格で泊まれるのは十分満足のレベルです。風呂の風情は何も無いですが、温泉の泉質は満足できました。部屋からの景色も意外と良かったです。素泊まりでしたが、ロビーに電子レンジがあるのでそれで温かいものを食べることができました。

シーツへのシミは気になりました。 スタッフの方はとても丁寧な接客でした。

旅館の方の対応がとてもすてきだった！

トイレがカビ臭い。壁が薄いから隣の部屋からの声がうるさくて眠れなかった。

宿泊施設でベット対応で予約したが全部和室でベットはなかった。食事はよかった。

Det var dejligt at være på hotellet, og vi nød at bade i onsen

エクスペディアにあるgoogle mapの位置情報が間違ってたので、見つからなくて焦りました。 スタッフが丁寧でよかった。 館内も綺麗でのんびり過ごせました。

宿泊だけなので、割り切って利用すれば問題ありません。コンビニや飲食店などが遠いので、それが前もってわかっていないとつらいです。

中の施設は綺麗でした

土曜に泊まったが、素泊まりで1人¥11,500は高い。 温泉のお湯は緩いし、部屋にお茶パックがあるのに電気ポットが無い。 何のサービスも無い。 朝食ぐらい付けないとダメでしょう。 あれだと2度と利用しない。

Everything was great!

値段を考えればよかったと思う！