Umino hotel Hajime

The traditional Japanese breakfast was excellent and filling. The staff very friendly and a clean excellent onsen. The traditional tatami mat room was very large!

Extra cost to use the onsen not reported on Expedia.

Good place. Friendly staff. Good onsen.

In the name of eco mindedness, there is not much service. We told front desk that our bathroom sink has bad drainage, water would fill up sink and drains super slow, plus our drinking water tank is almost empty, yet nothing happened. Location of hotel is great though with front view of the sea.

Nice ocean view and close to Beppu station.

Nice Ryokan, a little old but a very nice place to rest for the night. Right by the coast so good access to water and the rooms tub had a sea view. Close by is the dining/shopping area around Beppu station which was nice, and we had a car to get to the further places of interest. We might hesitate to stay again in the future. The windows desperately need mosquito nets! We opened them to let some air in and also while having a private onsen and spent the first night hunting down all the little bugs that got in. Even now my partner and I are still battling the bites. The private onsen also needs a good clean and repaint. The water and tub were fantastic but the room it’s in is a little gross looking in the light.

Love the onsen, staffs and room cleanness. Next time, l'll bring my shoes to use gym. Thank you.

Excellent traditional Japanese meals and onsen

Good facility for drinking water supply in a room, room is well keeping new & clean. Will recommend my friend to stay at this hotel.

very good view hotel

Old but clean

Excellent small traditional hotel. Great staff and ocean view.

Older more traditional Japanese style hotel. Very good service and excellent staff.

The sea view from the room is amazing. The staff is friendly. There are nearby convenience stores. And we have tried the hotel's complimentary indoor and outdoor onsens which are good too. Recommended!

Had an enjoyable stay. I felt like I got the ryokan experience here. Not to mention the fantastic view

Booked this hotel specifically for the private onsen experience. I was aware prior booking that the hotel is old and based on reviews and pictures, the hotel seem to have made improvements and maintained good quality standard. To my disappointment the bath/private onsen in our room was way off from the picture advertised. There was mold on the walls, on the sliding door..every where including where the water comes and also drain. we we’re exhausted from a long trip to get to this property looking forward to relaxing bath ..which we did not get due to probably health hazards for having that amount of mold everywhere.

The magnificent view of the ocean.

no coffee for breakfast. only Japanese for questions.

Loved the experience we had here. Rooms were clean and very spacious by Japanese standards. While the private Bath’s a tad old, we still loved every bit of this traditional experience. Enjoyed the hot spring facilities too. Would return!

Liked: - Superb, spacious room, with a beautiful view. I woke up and wondered for a few seconds whether I was on a moving ship - Good breakfast - Close (1-2 min) to Beppu Tower bus stop Did not like: - I did not feel comfortable with the staff. They would not even try to speak Japanese to me, even though I replied in Japanese to them. Neither Japanese nor English is my native language, but I want to speak Japanese while in Japan, and have had many wonderful experiences doing so -It's one thing switching, 勝手に, to English as a default, it's another thing rushing customers in, then from one place to the other (temperature-measuring stand, hand-disinfecting stand, proper check-in, amenity, elevator), using gestures and isolated words, as a substitute for language. Politeness is lost in the process. From the first to the last second I was in that hotel, I felt not welcomed. I do understand that the lobby was crowded at check-in, but it never got better - The main window in my room did not close properly. All night, I could feel a flow of cold air on every part of my body that was not shrouded by the (otherwise warm) futon. The room never really got warm. Under normal circumstances, I would have contacted the front desk before even going to bed, but based on my previous interactions I felt the interaction would go terribly - A bit more to say, but no characters left. Nothing really bad, but still. Two words : look elsewhere