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Citadines Uplands Kuching
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Citadines Uplands Kuching
Hotels
Sustainable Hotel
8.5
/10
Very Good
830 reviews
What Guests Say About Their Stay
Staff Friendliness (9)
Surroundings (8)
Distance To City Center (7)
Accessibility (7)
Maria Magdalena
8.8
/ 10
nice apartment in front of Spring mall
Cherryl C. J.
9.1
/ 10
Everything is perfect! Was an enjoyable stay with family. Only stayed there for a night. Will come back here. Thumbs up!
Ling F. M.
9.1
/ 10
Good service, good location (near to the spring), very clean.
Masdiana R.
8.5
/ 10
Very pleasant to stay. Clean and comfortable
Ho Chiet Y.
9.7
/ 10
Great place to stay and nice location.
In the Area
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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Citadines Uplands Kuching
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What's around Citadines Uplands Kuching
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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
Discover More About Citadines Uplands Kuching
Location
Citadines Uplands Kuching is located in area / city Kuching City Center.
About Citadines Uplands Kuching
From business event to corporate gathering, Citadines Uplands Kuching provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Citadines Uplands Kuching, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Citadines Uplands Kuching is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Citadines Uplands Kuching is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Citadines Uplands Kuching is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Citadines Uplands Kuching exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Citadines Uplands Kuching is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Citadines Uplands Kuching.
All facilities in Citadines Uplands Kuching
Swimming Pool
Fitness Center
Functional Hall
Lobby
Exterior
In-room Facilities
- Bathtub
- Cable TV
- Desk
- DVD player
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Refrigerator
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Tours
Business Facilities
- Business center
- Business facilities
- Conference room
- Meeting facilities
- Projector
Transportation
- Airport transfer
- Area shuttle
- Limited parking
- Limo or town car service
Accessibilty
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Grocery
- Laundry
- Supermarket
Public Facilities
- Parking
- Elevator
- Restaurant
- WiFi in public area
Things to Do
- Fitness center
- Outdoor pool
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Food and Drinks
- Buffet breakfast
Sports and Recreations
- Fitness center
Kids and Pets
- Pets allowed
Connectivity
- Free WiFi
Accommodation Policy & General Information in Citadines Uplands Kuching
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit Policy
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Accommodation charges MYR 27.00/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:30 - 10:30.
Smoking is allowed only in the designated smoking area.
Pets are allowed in the accommodation. Additional charges apply.
Cash payments are accepted only in Malaysian Ringgit. No other currencies are accepted and foreign currency exchange services are not available.
In line with the recent announcement by the Ministry of Tourism (Malaysia), the Tourism Tax Act 2017 will take into effect beginning 1 September 2017. An additional levy of MYR 10 nett per room per night will be chargeable to all foreign tourists. Total tax chargeable will be collected upon check-out.
You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits.
All special request such as additional car park, early, check-in, late check-out etc, are strongly subject to availability. You are advised to liaise with hotel directly at least 24 hours before arrival for special arrangement.
Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability.
All children are welcome. An additional child or adult will be charged for extra bed.
Request for extra bed or crib is subject to confirmation by management. Additional costs will have to be paid for separately.
Airport transfer is available for MYR 16.20/person.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Citadines Uplands Kuching | 215 |
Number of floors in Citadines Uplands Kuching | 10 |
Another facilities in Citadines Uplands Kuching | Bathtub, Cable TV, Desk, DVD player, Hairdryer |
Frequently asked question in Citadines Uplands Kuching
What are available facilities at Citadines Uplands Kuching?
There are top facilites at Citadines Uplands Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Citadines Uplands Kuching?
The standard check-in time at Citadines Uplands Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Citadines Uplands Kuching provide breakfast?
Yes, Citadines Uplands Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Citadines Uplands Kuching
Traveloka (830)
8.5
Very Good
From 830 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
7.6
Location
8.6
Service and Facilites
8.4
People often mention about Citadines Uplands Kuching
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Staff Friendliness (5)
Bedroom (5)
Surroundings (4)
Wifi (4)
Ambiance (4)
Distance to City Center (3)
Accessibility (3)
Family Friendly (3)
Check-in/out Time (3)
Room Space (3)
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Traveler Reviews Citadines Uplands Kuching
Number of reviews per page
20
40
Customer reviews
K***n
9.4
/10
Reviewed 3 week(s) ago
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space.
The unit is clean and well maintained. Its complete with 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly.
The hotel is right in front of a mall, you can easily cross using the footbridge. So you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. Airport is ~10 mins away.
Overall great experience!
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+2
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Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fe
fabianus e.
Leisure
10.0
/10
Reviewed 4 week(s) ago
After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
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Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
10.0
/10
Reviewed 4 week(s) ago
This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
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Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
PW
Pungky W.
Medical
9.6
/10
Reviewed 11 week(s) ago
positive :
1. they let us check in before the check-in time
2. good overall facilities
3. clean room, clean utensils
4. spacious living space
5. within walking distance to borneo hospital, spring mall, and good malay-indian-chinese foods in the shop nearby
negative :
1. electricity was not working when I first came, but they quickly resolve it after I reported to the front desk
2. Breakfast options are very limited, the drinks are pretty diluted, though they offer take away box if you need to go very early
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Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
Business
9.4
/10
Reviewed 33 week(s) ago
Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
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2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
Leisure
9.4
/10
Reviewed 46 week(s) ago
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
sd
safinah d.
Staycation
9.1
/10
Reviewed 47 week(s) ago
Best place to stay. Comfy and suits its price.
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Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Hubertus S.
9.7
/10
Reviewed 78 week(s) ago
I really enjoy my staycation in Citadines, what a amazing experience.
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Cornelya Ng
5.4
/10
Reviewed 100 week(s) ago
The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.
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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
5.1
/10
Reviewed 100 week(s) ago
The lights went out and the door couldn't be opened for 90 minutes.
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1 people find it helpful
Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
FT
Fabiola T.
5.1
/10
Reviewed 101 week(s) ago
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
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Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
AH
Anggiamin H.
9.4
/10
Reviewed 104 week(s) ago
Nice place and clean appartment. Thank you/.
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Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
S
Syarifah
8.5
/10
Reviewed 121 week(s) ago
Hotelnya enak banget buat liburan keluarga, kolam renangnya sampai ada 3, untuk hotel bintang 4 sarapannya ga puas karena diantar di kamar jadi ga bisa pilih menu :(.
2 people find it helpful
FS
Fenni S.
8.5
/10
Reviewed 125 week(s) ago
Sarapannya sekarang tidak disediakan di restoran lag. Tapi diantar ke kamar masing-masing.
1 people find it helpful
Telli M.
5.7
/10
Reviewed 126 week(s) ago
Tidak sesuai harapan. Sarapan diantar ke kamar tidak semestinya seperti hotel lain, itu pun sarapan cuma mie, 1 kamar hanya dapat 1. Sangat buruk dah, tidak bagus. Saran untuk semua jangan sampai memilih hotel ini.
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RB
Robin B.
9.1
/10
Reviewed 139 week(s) ago
Not the first time we have been staying in Citadines Uplands Kuching. But seems like it relatively has gotten slightly worse than before. Stayed in a 2 bedrooms accommodation and it was still generally clean and pleasant, but there are some obvious signs of wear around the accommodation. The sofa seats were kind of flat and hardly puffy anymore. The TV programmes were grainy. No dishwashing soap were provided anymore. The gym and laundry room were closed. And pool towels have to be requested from a phone which may take some time. Not that those made the stay unbearably unpleasant, but certainly took off some shine from the brand we used to know.
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Rb
Rhohasnida b. A.
6.2
/10
Reviewed 177 week(s) ago
Poor air conditioning.
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NR
NOOR R.
6.3
/10
Reviewed 180 week(s) ago
Pretty neat clean hotel. for small families it is suitable but for large families it is not suitable. only I am very very very dissatisfied the toilet is very problematic. want to throw big but afraid because flush x how strong you want. still left gold pieces> <, and another one, swimming pool availble for 2 adults aged 12 years - 60 years. that's it so far everything else is ok.
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1 people find it helpful
Zubaidah Bibi Binti Mobarak Ali
6.1
/10
Reviewed 181 week(s) ago
I spent two nights in this hotel. The room wasn't well vacuumed, however, the room was comfortable. Secondly, the room wasn't cleaned despite me leaving a note on the door knob for room to be refreshed the next morning (on my 2nd day stay). The breakfast sent to the room wasn't good at all. Food was not tasty -e. G. The curry served with roti jala was red liquid. Thanks.
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1 people find it helpful
Hb
Hasbi b. B.
8.5
/10
Reviewed 181 week(s) ago
Best accommodation, can cook, comfortable room, cold aircond. The kids really like it.
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