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Promenade Hotel Kota Kinabalu
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Promenade Hotel Kota Kinabalu
Hotels
8.5
/10
Very Good
476 reviews
What Guests Say About Their Stay
Muhammad A. B. B.
8.5
/ 10
The bathroom and amenities is comfortable and awesome. The location also strategic with many places. However, the breakfast set is not satisfied because of limited choice and some dishes taste terrible. Hope the management makes some improvement soon. Overall, the hotel is moderate and satisfied.
NOOR A. B. D.
9.1
/ 10
I will come back for sure. Very good.
Muhammad A. Z. B. S.
10.0
/ 10
Great experience, clean and nice room.
AFIQ ZAMIR ZAMRI
10.0
/ 10
Strategic location, spacious room, great service.
Zahurin Zakaria
9.1
/ 10
Promenade staffs are friendly. The room cleanliness very satisfied.
In the Area
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No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Promenade Hotel Kota Kinabalu
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Per room per night (excl. taxes & fees)
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What's around Promenade Hotel Kota Kinabalu
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No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
Discover More About Promenade Hotel Kota Kinabalu
Location
Promenade Hotel Kota Kinabalu is located in area / city Kota Kinabalu.
About Promenade Hotel Kota Kinabalu
From business event to corporate gathering, Promenade Hotel Kota Kinabalu provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Promenade Hotel Kota Kinabalu, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Promenade Hotel Kota Kinabalu exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Promenade Hotel Kota Kinabalu is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Promenade Hotel Kota Kinabalu.
All facilities in Promenade Hotel Kota Kinabalu
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Common Space
Lobby
Hotel Services
- Bellhop
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Buffet breakfast
- Buffet dinner
- Buffet lunch
- Cafe
In-room Facilities
- Bathrobe
- Bathtub
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Business centre
Things to Do
- Fitness center
- Hot tub
- Massage
- Outdoor pool
- Sauna
General
- AC
- Ballroom
- Banquet
- Non-smoking room
Accessibilty
- Disabled access friendly
- Accessible parking
- Wheelchair accessible
Nearby Facilities
- Gift shop
- Hair salon
- Shops
Transportation
- Airport transfer
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Promenade Hotel Kota Kinabalu
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Facility Notice
Swimming Pool closed temporarily from 26-4-2023 to 30-9-2023.
Deposit Policy
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Breakfast at the accommodation will be provided from 06:30 - 10:00.
Smoking is prohibited in the accommodation.
Pets are not allowed in the accommodation.
Important Notice:-
==============================================================
- Kindly be informed that all Rooms & Suites located from 5th to 12th Floors are Non-Smoking rooms.
- Promenade Hotel Kota Kinabalu will be a Smoke-Free Hotel beginning 1st January 2019.
=================================================================
For bookings made between 1 - 10 Oct 2020, Superior King or Twin Room will have Guaranteed Free Upgrade to Deluxe King or Twin Room
For bookings made between 1 - 10 Oct 2020, Superior Single Room will have Guaranteed Free Upgrade to Deluxe Single Room
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Promenade Hotel Kota Kinabalu | 436 |
Number of floors in Promenade Hotel Kota Kinabalu | 12 |
Another facilities in Promenade Hotel Kota Kinabalu | Bellhop, Concierge, Money changer, Doorman, Front desk |
Frequently asked question in Promenade Hotel Kota Kinabalu
What are available facilities at Promenade Hotel Kota Kinabalu?
There are top facilites at Promenade Hotel Kota Kinabalu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Promenade Hotel Kota Kinabalu?
The standard check-in time at Promenade Hotel Kota Kinabalu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Promenade Hotel Kota Kinabalu provide breakfast?
Yes, Promenade Hotel Kota Kinabalu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Promenade Hotel Kota Kinabalu
Traveloka (476)
8.5
Very Good
From 476 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.7
Meal
8.2
Location
8.7
Service and Facilites
8.4
People often mention about Promenade Hotel Kota Kinabalu
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Taste (2)
Staff Friendliness (1)
Room Space (1)
Soundproof (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
Variety (1)
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Traveler Reviews Promenade Hotel Kota Kinabalu
Number of reviews per page
20
40
Customer reviews
Guest
Leisure
8.5
/10
Reviewed 13 week(s) ago
Clean room and close to everywhere
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Accommodation's Reply
03 Jan 2025
Dear Guest, we thank you for your feedback and we hope to see you again on your next visit
AN
Achmad N. Z.
8.5
/10
Reviewed 15 week(s) ago
It's just a shame, there was a water interruption at night
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Accommodation's Reply
03 Jan 2025
Dear Achmad, we thank you for your review. Unfortunately we experienced low incoming water pressure during your stay that took time to resolve. We hope that this did not mar your stay in Kota Kinabalu and we hope to have the opportunity to welcome you again soon
P***r
Business
9.4
/10
Reviewed 19 week(s) ago
Ms. Loura at Front Office did an excellent job during my check-in. Thank you 🙏
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M***d
Leisure
10.0
/10
Reviewed 20 week(s) ago
The staff very helpful and comfortable place
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N***h
Staycation
5.9
/10
Reviewed 55 week(s) ago
The hotel did not do proper housekeeping and maintenance. So many things are malfunction, the switch for charging and water heater not function, need to change the water heater to another place to use it. The items that was lost at the hotel cannot be found anymore as they kept saying they did not found it. The housekeeper disturb us after I already checked in and asked us, is it OK to check again the room as they did not did housekeeping previously.
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N
Nasriyah
8.5
/10
Reviewed 70 week(s) ago
Highly recommended to everyone.
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CA
Che A. C. Y.
8.5
/10
Reviewed 79 week(s) ago
Persekitaran yang menarik dan bilik yang bersih.
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MN
Mohd N. B. Y.
9.4
/10
Reviewed 85 week(s) ago
Close to water front, seafood, Filipino market and Imago mall. Clean and upkept rooms.
1 people find it helpful
Anita M.
6.0
/10
Reviewed 97 week(s) ago
Be careful when you book a room. If you book for twin bed they might give you breakfast for 1 only instead of 2 if during hotel search you only put 1 room and 1 adult.
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AO
Azraf O.
10.0
/10
Reviewed 108 week(s) ago
Awesome. Great service. Nice room. Clean.
1 people find it helpful
MH
Mohd H. H.
6.2
/10
Reviewed 113 week(s) ago
The bathroom is dirty. Full of mold on the wall and around the tub. The toilet seat is dirty and yellowish. The shower hose is fully rusty and molded.
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Accommodation's Reply
13 Feb 2023
Dear Mr. Mohd Hyzer,
Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future.
Regards,
Hafizan Wong
General Manager
Promenade Hotel Kota Kinabalu, Sabah
MF
Muhammad F. B. A. A.
6.0
/10
Reviewed 117 week(s) ago
Made a complain but no action taken from the hotel. Toilet leaking and smelly.
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Ahmad R. B. I.
6.0
/10
Reviewed 117 week(s) ago
Very dispointing experience. Request for single bed for 2nd, faulty kettle, can't open safe box, woke up call day fallen on deaf ears. Tainted the honeymoon holiday with wife.
2 people find it helpful
GC
Gerard C. T. P.
8.5
/10
Reviewed 121 week(s) ago
Great Hotel with nice and friendly staff, I enjoyed the Morning Breakfast as the there are variety of choices. I will defiantly come back and stay in this Hotel when I visit Kota Kinabalu.
2 people find it helpful
AH
AHMAD H. B. H.
6.9
/10
Reviewed 143 week(s) ago
Room was good. Breakfast food was average. However, the swimming pool was unsatisfying. The pool location is at ground floor, but the access route is from first floor. Its route is peculiar when one has to pass through ball room where people attending the ballroom with dresses and gowns, but we wear swimsuit. Haha. Another thing is, the pool was dirty. Bird droppings is everywhere and I am sure it dropped into the pool although I can't see it. Water water and shower near the pool was not functioning. Ergh.
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1 people find it helpful
GC
Gajen C.
6.4
/10
Reviewed 144 week(s) ago
Room lighting can be improved. Rooms were really dark and the control switch was not functioning. Even when I turned off the air conditioner, it was still cold and felt like the air conditioner was still on. I've fallen sick after staying here though. Hot water was not hot enough. Breakfast was average. Staffs were friendly. Strategic location.
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ABDULLAH BIN ALI
8.5
/10
Reviewed 159 week(s) ago
Hotel selesa dan staff baik. Namun kebersihan tuala kena baiki
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JR
Johnny R.
8.5
/10
Reviewed 170 week(s) ago
The best Family Staying Experience .. Children are very happy and comfortable .. Good staff .. Next time will come again to this Hotel .. Only breakfast food needs to be upgraded just satisfactory .. Tq 😄
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MS
Mohammad S. B. J.
6.3
/10
Reviewed 172 week(s) ago
The deluxe single rooms available are not the same as those offered on the web, namely double deluxe /twin deluxe
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MOHD H. B. Y.
9.7
/10
Reviewed 172 week(s) ago
The hotel rooms are large, comfortable and clean and the hotel is close to shopping malls and dining restaurants.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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