Relax Hotel Casa voyageurs

Upon check-in we were told there were no towels but they would be delivered to our room in an hour. After making 3 separate calls to the front desk over the next 5 hours, the receptionist told us,"We do not have any towels!!" So it'll come as no surprise that there were no towels ever delivered to our room!! We used clean pillow shams that we grabbed out of the laundry room for towels. There was no soap in the shower dispenser! Pathetic!! Attention to detail is near zero. I would advise staying elsewhere...

Very conveniently located: right next door to a big shopping mall and within walking distance from the Casa Voyageurs train station.

Appalling check-in: 40 minutes. Staff need basic training in how to locate a booking made via hotels . com. Incorrect door key cards issued : Reception staff don’t know how to program door keys, and will hand you one that is (a) not programmed correctly and (b) labelled illegibly, with a room number scribbled carelessly. Security Housekeeping staff suggested “If your door key doesn’t work, just ask me and I will open the door”. Housekeeping should instead direct guests to reception.

It was a good stay

The staff was great. Nice rooms and service.

Was not that bad. I just want to say thanks to the receptionist male ( Badr) this gentleman was amazing in his servis, very polite, caring, trying the best to help and sorting any request of the customers, also the man who delivering the staff evening forgot his name, I must say that all males gentelmen woh working in that hotel are very helpfull and doing the best, but unfortunately females are not on that level of providing service such in dealing with customers or dealing with customers requeste, especially those females on reception are not very helpfull. Cleaners are wonderfull I am very happy with their work. Heating was not very good cold rooms Iheard SAME from another customers. SINKS blocked most the time..

We would have liked a kettle in the room to make a cup of tea or coffee

Very well located as it is right next door to the Tachfine shopping centre Just 10 minutes walk from the beautiful casa voyageur train station A safe walk but busy street The Hotel is a bit noisy especially in the day time Their laundry machines are on the third floor so you can hear them and when the cleaning staff change the bed sheets they move the beds with a screech However the staff were all very pleasant A good breakfast too

It’s a bang average hotel. I only stayed one night as I needed somewhere close by to the airport and fairly cheap. The rooms were clean, but very basic. The taxi from hotel to airport was only 300 dhs. Overall, can’t complain but wouldn’t stay longer than a day. Right next door, there is a shopping centre, it has a great choice of places to eat and a supermarket.

This was the worst place we ever stayed at, not just in Morocco but worldwide, hands down! I got injured due to poor housekeeping service (no towel on bathroom floor) and spent a night in a hospital. Had to fly out to seek treatment halfway through our stay. The supposed general manager named Fatou took my hospital bills, promised reimbursement as well as refund for the hotel stay. Weeks later, I was told on the phone call that I should've asked for a credit before checking out and the they don't do refunds. I have not received the refund for the hospital call she took neither. To summ it up, I booked two weeks, tripped and fell the first night and was in a hospital because there was no towel on the bathroom floor. Had to leave after one week to go seek treatment. They think they get to keep my money for the whole two weeks (including the week we did not spend there), and fill me with fake promises of refund and reimbursement of hospital bills. The dishonest and unprofessional behavior of this hotel's leadership is unprecedented. Booking a stay at this place was the worst mistake I made in 2024 and I'm still limping with a knee brace on. Casablanca is full of awesome hotels, stay away from Relax Hotel Casa Voyageurs please!

I checked in around 9pm, I went to the room to find out there was no remote for the TV, I called them and brought me a remote, then I found the TV was not working, then they brought me a TV from a different room. The floor of the room was dirty and even inside the hotel. I went to brush my teeth to find that the sink was blocked but at that point, I gave up because it was already late and I was staying for one night only.

Our stay at Relax Casa Voyageurs was disappointing overall. Upon arrival, the first room we were given was unclean, with dust visible throughout and brown stains in the bathroom sink. We requested a cleaner room, and while the staff accommodated our request, the real disappointment came during breakfast on our second day. The hotel appeared to be understaffed, with only two people catering to approximately 50 guests during breakfast service. It was chaos!—there were no clean tables available, and the buffet was entirely empty. It was a frustrating experience, as there was simply nothing to eat. When I brought my concerns to the reception and asked to speak with the manager, I was told the manager only arrives at 10 a.m., leaving the hotel essentially unmanaged during that time. I had chosen this hotel based on its high ratings, many of which were 10/10, but my experience did not align with these glowing reviews, raising questions about their authenticity. The only redeeming feature of the hotel is its location within a complex that includes a small mall with some decent shops. However, this is not enough to compensate for the poor experience we had. Based on my stay, I cannot recommend Relax Casa Hotel Voyageurs to other travelers.

Good

Great place to stay as it’s located next to Tachfine mall. Taxis were easy to get. Food court was in the mall if you didn’t want to go far for a meal as well as for atm needs.

Great location next to train station. Rooms are spacious and updated. AC works. Everything was clean, beds were comfortable.

Convenient location

Friendly staff, good location and walkable to the main train station. Yes it is true that it is a bot off that no towels are provided, and even more to have 2 men knocking on our door at 10pm saying to give us towels when we haven’t requested for it. We are not sure if they really are staff but a little suspicious. Friendly staff, breakfast is ok and can be better. Location is the key and we are happy with our stay.

Friendly service along with nice breakfast. Would stay here again.

This was THE WORSTHotel experience in my life! Don’t put a car in the “FREE PARKING” Garage! You gonna end up in a fist fight! Again …. The WORST! Don’t go there!

The location was pretty close to train station and also next to a mall. But I found the hotel to be a little unresponsive to my emails before I got there. When I got there, my hotel room didn't have shower towel and it was pretty noisy.