Overall a bad experience that we were not expecting from a 5 star hotel and the online recommendations we read before booking. It felt that the hotel was shutting down and was under strict financial austerity. 1. Coffee capsules were not topped up in the 6 out of 7 nights we stayed there after the cleaning of the room. No option for decaffeinated coffee (they run out). 2. One day room towels were taken away and not given clean ones. It seems like standard cleaning room check list is not followed, which is unacceptable. 3. Pool towles. When we went to ask we were told that they run out of them. Hotel was not busy. 4. We booked a Sea view room by paying several hundred pounds more, but instead were given a room with a pool view (the sea couldn't be seen). 5. Booking email received stated that there will be entertainment for adults. There was nothing. 6. During breakfast in the hotel the coffee machines were breaking down all the time causing chaos and long waiting times and queues just to get some coffee. Again, unacceptable for a 5 star hotel that we paid a significant amount of money to have that peace of mind. 7. Pool bar was shut in most of the days while we were there, even though many people were using the pool. All the above caused frustration and long waiting which affected our experience. I do not recommend this hotel.

The hotel is a bit dated and the breakfast is kind of repetitive if you stay more than 3 days. Other than that I think it is a good choice for this area. The best thing is the location: the hotel is very close to a great beach and if you go in the evening or in the morning there is almost no one there. It is very serene and peaceful. There is also free parking provided by the hotel but also lots of free parking spaces on the street

Stephan and the team looked after us beautifully for our brief and enjoyable stay. The location of the resort is super with direct beach access. The rooms are large and spacious. - and the gardens are world class. You start the day with an extensive breakfast buffet. Thank you again, we’ll be back !!

The place is amazing, I was not disappointed. Absolutely loved my room. Juliane was amazing. The beaches and Cliffside area outside of the resort where just part of the icing on the cake. With the other part being the landscaping and grounds of the hotel. The spa is very pretty. The breakfast was worth it and had so much varieties. the free shuttle into town which we didn't use. I have nothing negative to say, this location was amazing and easy to get to town, i loved it and will be back for sure. Didnt give it a 5* as our luggages were not taking out of the car when we arrived, the waiting to sign in was a bit long and the corridors/windows leaving to our rooms could be cleaner.

The room was never cleaned, the staff was unhelpful and unfriendly, the amenities were mostly closed. Good for a budget/economy family friendly stay. Do not stay under the assumption of a decent 5 star hotel. Closer to a dirty unkept holiday inn experience.