Booked and paid for two nights... left after the first. Our room was on first and a half floor... (elevator to first floor and then a set of stairs... unpleasant with luggage and perhaps asked upon the check in if elevador... not told half hike being by stais). Small dark room with a weird shaped balcony. While the hotel was not fully booked in an off-season week day, I think they could have done better. The check-in is done across the street, some 80 feet away from the hotel. The advertised four stars for the hotel should be more like HOSTEL with an inside room bathroom. Not to mention carpet stains inside the room and as they claim 4 stars... no coffee/tea in room and restaurant is a five minuteswalk... In October, the pool water was unpleasantly cold, and there was no availability for the spa... Overall, it seems the upkeep of this hotel was abandoned long ago.. I wish we slipped visiting this property...

Terrible service. Poor room. It’s our wedding anniversary and we asked a bottle of sparkling wine- they dever delivered. My husband said that he would pay. But, again, we are still waiting. Poor breakfast. The only good thing is the location. Not worth the price!!!!

Great for a weekend getaway. Was just disappointed with the food at the restaurant. Food had no taste and didn’t match the price. Also the WiFi connection was horrible. Bad for a business trip but great if you’re trying to get away from socials. However staff was incredible. Great services at the Spa and views were amazing

We arrived and there was NO ONE at reception. We needed to check-in and the front desk was empty there were also other guests that were upset because there was no one there. Please kindly leave someone at the front desk at all times. My intention was NOT to get anyone in trouble! She confronted us about the review I'm guessing because she got in trouble. Please be kind to Inês and her colleague she was kind and welcoming to us! Thank you!

Beautiful rooms with balcony. Elevator to get to multiple floors. Long Walk or short drive to the restaurant in the center for breakfast, lunch or dinner. We arrived on a Friday on the weekend before Christmas but didn't know that we needed to reserve ahead of time extra services like massages or mud bath. It would have been nice if the hotel had a way to reserve a day and time online for the various spa services. You have to email or call ahead of time to reserve what you want. The only thing available was the pool, sauna and Turkish bath but one of the saunas and one of the Turkish baths were unavailable. The food was good and is served buffet style of breakfast and dinner. The staff were very thoughtful and gave champagne for a birthday celebration.