Great Resort with a nice sea-facing location in the quiet part of Madeira. Our room were large, modern, well-equipped and had a spectacular view. The resort has a lot of common amenities. The beach-club had great vibes for an afternoon beer. Breakfast spread was large albeit monotonous. The food at the in-house restaurant Alambique was okay. The service was mixed bag however. While all the staff was generally helpful and courteous, I would expect a little more from a luxury offering.

This is the perfect hotel! Beautiful rooms, very comfortable beds, friendly and helpful staff, amazing and healthy food with the buffet changing every day, great attention to details, and lush nature, mind blowing massage with Carolina!! I stayed here with my parents and had a week of bliss.

Had an absolutely phenomenal stay at this hotel for my birthday. Premium package was worth every penny. 10/10 The staff are sooo incredibly nice and helpful will forever be grateful to Leondro, Jose, Marcia, Fabio, Audrey and Marcia especially. Great customer service, great facilities, nice food very clean and very aesthetically pleasing! Only con I would say January not the best month as weather wasn’t great and make sure you pre book your transport to the airport as uber wasn’t reliable and the local taxi driver ripped me off wasn’t happy about that but nothing against the hotel themselves they were amazing will definitely be back again :))

Beautiful hotel, well taken care of and great design. It felt very relaxing to be there, especially in the adults only pool area. Rooms were clean and the bed was massive and comfortable. Breakfast was great, however I'd skip all other restaurants if possible. The adults only pool area was great, but it closed at 18:00 every night for dinner service. The infinity pool that is in the pictures is only open until 20:00, which would've been great to have later hours. Besides the front desk, the service we experienced was pretty poor. Getting a simple bottled soda took 20 minutes, and our orders were messed up both at the pool area and at the beach club restaurant. There seems to be no sense of urgency and we were always left waiting to be noticed or served. For a 5 star hotel, we would've expected there to be more staff, especially in high season. The service at all restaurants and bars was disappointing and you're better off going to a nearby restaurant. The food was nothing special. Overall, if you plan to spend your days outside of the hotel or at the nearby beach, then this place is perfect. We had no complaints about the room itself and really loved being there. Big balcony with comfortable chairs, all toiletries provided, moody lighting, a big shower, and comfy bedding were some of our highlights.

Second visit here and the hotel is beautiful however very disappointed that the hotel failed to tell us before we arrived of very noisy building works. Difficulty sleeping with extreme noise throughout the day. Hardly 5 star if you cannot rest and relax. Raised it with management hours ago and still awaiting a response.