Temporary changes to our lounge experience:

Ambassador Transit Lounge – Terminal 3, Singapore Changi Airport is currently able to accept only passengers departing from Singapore and transit passengers whose travels originated from Australia (except Sydney), New Zealand, Brunei, China, Vietnam and Taiwan.

Daily operation hours: 11am to 9pm

Control Measure in Lounge / Dining Area:

Please note, due to social distancing requirements, seating capacity within our Lounges may be limited. We have simplified our lounge offering to reduce contact between guests and our team during the COVID-19 pandemic. To ensure the highest standards of food safety and hygiene, self-service food and beverage is currently unavailable. Guests will be required to place food and beverage orders with our team. We have made changes to our menu to adhere to COVID-safe protocols.  Passenger can refer to the a’la carte menu given. Orders will be taken by the lounge attendant. Food items will be served in a form of disposable Bento Boxes and Drinks will be served as canned drinks and disposable.  The same procedure will be conducted if passengers have any requested or repeated orders.

Shower Procedure:

1. Passengers can approach the front counter/desk to request for their shower.

2. Lounge attendant will then escort the passenger into their designated shower facility and be let known that they can either proceed to the lounge area or exit the lounge.

3. After the shower facility has been used by passenger, the place will be disinfected following strictly the approved disinfecting protocol. Any amenities used by the passenger (i.e towel) will be taken from and sent for proper washing.

STRICTLY REQUIRED BY HOTEL TO PROCESS GUEST'S RESERVATION (MANDATORY / COMPULSORY):

1. To avoid inconvenience, Guest must provide Flight details and check-in time to enable hotel to process the booking.  

2. Guests must provide boarding pass to Hotel upon check-in.

3. Hotel will hold room 90 minutes at flight landed time /requested Check-in time. Full rate of No Show fee will be charged if Guest fail to Check-in.