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JEN Singapore Orchardgateway by Shangri-La
Hotels
8.9
/10
Very Good
885 reviews
What Guests Say About Their Stay
Distance To City Center (9)
Surroundings (6)
Staff Friendliness (6)
Room Space (6)
Alexander K.
9.7
/ 10
Good hospitality. We are arranged to lounge while waiting our room to be ready at check in time. Got upgrade for the 3rd night stay to superior city view. Very strategic location also!
Chua B. Z.
9.1
/ 10
We booked Club Twin room for the weekend to celebrate our Wedding Anniversary. The breakfast spread was surprisingly good, with great variety and quality food. We also enjoyed the lounge with pre-dinner snacks with unlimited alcohol. My son also had a splashing good time swimming at the rooftop pool with an awesome view! The location is also perfect in town area with lots of shopping and food options. After our son slept, we could go down and grab food from Don Don Donki which is 24 hr and an 24-hr MacDonalds 5mins away. Overall, we love the stay so much we are likely to come back again! Thanks for the awesome customer service :)
Ricky Harun
9.7
/ 10
Nice and pleasant hotel.
Very good location at the center of Orchard Road.
Highly recommendation for urban type traveler / business.
dessi a. w.
8.8
/ 10
It's a great location. The front office staff is so helpful. The room is clean and well designed.
Grace I.
9.7
/ 10
This hotel became my favorite. It was my 2nd stay and again I'm satisfied with the service. Location is great, above a mall and on walking distance of Somerset MRT station, also you can easily find bus / taxi stand nearby. Room is good, clean, and fully equipped.
In the Area
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277 Orchard Road, Orchard, Singapore, 238858
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in JEN Singapore Orchardgateway by Shangri-La
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What's around JEN Singapore Orchardgateway by Shangri-La
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277 Orchard Road, Orchard, Singapore, 238858
Discover More About JEN Singapore Orchardgateway by Shangri-La
Location
JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard.
The hotel is located only 0.76 km away from Dhoby Ghaut MRT Station.
Not only well positioned, but JEN Singapore Orchardgateway by Shangri-La is also one of hotels near the following Orchard Gateway within 0.03 km and 313@Somerset within 0.04 km.
About JEN Singapore Orchardgateway by Shangri-La
Are you a shopaholic? Staying at JEN Singapore Orchardgateway by Shangri-La will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, JEN Singapore Orchardgateway by Shangri-La provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at JEN Singapore Orchardgateway by Shangri-La, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from JEN Singapore Orchardgateway by Shangri-La exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
JEN Singapore Orchardgateway by Shangri-La is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at JEN Singapore Orchardgateway by Shangri-La.
As part of JEN Singapore Orchardgateway's ongoing efforts to create a comfortable and safe environment for our guests, the hotel has embraced a series of enhanced safety standards and precautionary measures under our “Shangri-La Cares” commitment. These hygiene and safe management measures include increased cleaning and sanitising frequency for high touch points areas, use of medical grade sanitisers and disinfectants, contactless check-in and check-out and maintaining safe distancing at all public areas of the hotel. Learn more about our Shangri-La Cares commitment at shangri-la.com/cares.
JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment and is awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas.
As part of our unrelenting commitment to providing the safest possible environment for our guests, you will be cared for by our fully vaccinated team when you next visit us.
All facilities in JEN Singapore Orchardgateway by Shangri-La
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Exterior
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Poolside bar
- Snack bar
Public Facilities
- Parking
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Concierge
- Express check-in
- Express check-out
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
Business Facilities
- Business center
- Business facilities
- Computer station
- Meeting facilities
- Photocopier
- Projector
General
- AC
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
In-room Facilities
- Bathrobe
- Hairdryer
- In-room safe
- Refrigerator
- TV
Nearby Facilities
- ATM/Banking
- Hair salon
- Shops
- Supermarket
Things to Do
- Fitness center
- Outdoor pool
- Pool cabanas
Connectivity
- LAN Internet
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in JEN Singapore Orchardgateway by Shangri-La
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Accommodation charges SGD 30.00/guest for extra breakfast.
Smoking is prohibited in the accommodation.
Pets are not allowed in the accommodation.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at JEN Singapore Orchardgateway by Shangri-La | 499 |
Number of floors in JEN Singapore Orchardgateway by Shangri-La | 20 |
Another facilities in JEN Singapore Orchardgateway by Shangri-La | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in JEN Singapore Orchardgateway by Shangri-La
What are available facilities at JEN Singapore Orchardgateway by Shangri-La?
There are top facilites at JEN Singapore Orchardgateway by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Singapore Orchardgateway by Shangri-La?
The standard check-in time at JEN Singapore Orchardgateway by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Singapore Orchardgateway by Shangri-La provide breakfast?
Yes, JEN Singapore Orchardgateway by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in JEN Singapore Orchardgateway by Shangri-La
Traveloka (885)
Other sources (906)
8.9
Very Good
From 885 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.1
Meal
8.6
Location
9.4
Service and Facilites
9.0
People often mention about JEN Singapore Orchardgateway by Shangri-La
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Bedroom (4)
Distance to City Center (3)
Surroundings (3)
Family Friendly (3)
Room Space (3)
Hotel Area (3)
Accessibility (2)
Staff Friendliness (2)
Wifi (2)
Activity Option (2)
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Traveler Reviews JEN Singapore Orchardgateway by Shangri-La
Number of reviews per page
20
40
Customer reviews
m
mulyanah
10.0
/10
Reviewed 4 week(s) ago
Location is good for holiday or business trip. Only few step away to MRT sommerset and bus shelters. Room is great. Service is excellent.
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G
Leisure
9.4
/10
Reviewed 5 week(s) ago
the location is right above the Somerset MRT, the elevator that goes directly to the MRT is still smooth in the morning. but if it's already afternoon and evening, it takes a long time to wait and fills up quickly because it is one with the elevator access for mall visitors.
if you choose a quiet elevator, you can choose the elevator at the hotel entrance.
below it is the Somerset mall which is quite complete. the road access is quite busy even at night.
to Orchard, just walk very close.
the room is OK, unfortunately the TV can't access YouTube yet. if the city view can view Marina Bay Sands, we chose the city view which can see the Singtel building, but the Singtel building is being renovated, I don't know what building it will be.
for those who like cold water, this is really okay. on each floor there is an ice cube machine that we can take at any time.
there is also a vending machine on each floor. this is a very good choice for a family trip with toddlers. access is okay, close to everything, the surrounding facilities are also very good.
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r***i
Leisure
8.6
/10
Reviewed 10 week(s) ago
The hotel is strategically located inside a mall, near the MRT, the room floor was not cleaned for 3 nights, hair was still under the chair from the time I entered the room until I checked out, there was a queue for breakfast, the food menu was not changed for 3 days, only the variety of noodles was changed, there was a queue for the elevator if I wanted to go up and down to the hotel from the mall.
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N***i
8.5
/10
Reviewed 16 week(s) ago
Please review the bathroom design. It's bit not convenience, no place to hang the towel and clothes properly
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CC
Cipta C.
Leisure
9.7
/10
Reviewed 39 week(s) ago
It was fun with kids and we have a compliance.
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A***e
9.4
/10
Reviewed 44 week(s) ago
Hotel near MRT and 24 hours supermarket.
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VR
Vanny R.
8.5
/10
Reviewed 52 week(s) ago
Good location right at gateway mall connected to 313. The room was nice and clean. Friendly and helpful staff. Due to room availability, I could check in early.
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KN
Kaninta N.
9.7
/10
Reviewed 59 week(s) ago
Great experience and facilities.
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DC
Dressy C.
9.7
/10
Reviewed 59 week(s) ago
Tempat strategis, staff sangat ramah dan membantu, tempat favourit saya kalo berada di singapore.
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CH
Christine H.
9.7
/10
Reviewed 62 week(s) ago
We stayed here for holiday and this was our second stay, we booked superior city view room and request extra bed on site but all extra bed fully booked, the receptionist was so helpful she gave us a room with sofa bed and surprisingly she gave a little surprise for my daughter who was birthday on the date we checked in. She was very happy! Thankyou for the great hospitality Jen Hotel and sure we'll come back again.
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Yoga E. W.
10.0
/10
Reviewed 63 week(s) ago
Excellent hotel service and friendly staff, definitely and will be always come back
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FM
Fauzan M.
9.7
/10
Reviewed 65 week(s) ago
Room is neat, not to mention it is spacious by design with super comfortable bed. The filtered tap water is a nice thing to have, and the shower has nice pressure and warmth. The rooftop pool is very comfortable with pool water that is gentle to the eyes and skin. The staffs are also so kind and accommodating. Very well worth it!
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MH
Muthiara H.
10.0
/10
Reviewed 71 week(s) ago
It's a great hotel to stay at singapore. So near from the Orchard Rd, just going down it's already at 313 Somerset. Easy to get food & for shopping around Orchard. About the room, I booked with panorama room, big room with extra bed & there's a sofa, and also comfy bathroom + bath tub (with city view🌃). Swimming pool with the MBS view, what a nice view! One of the best recommendation Hotel to stay if you wanna stay near the Orchard Rd.
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Rt
Risa t.
9.7
/10
Reviewed 72 week(s) ago
Fun, spacious rooms and hotel staff are kind and friendly.
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DW
Duangporn W.
10.0
/10
Reviewed 73 week(s) ago
Good service and very convenience for shopping (:.
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Tanawan Wanitwisutchai
10.0
/10
Reviewed 73 week(s) ago
Good service and very convenience for shopping (:.
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MI
Mutiara I. D. H.
9.7
/10
Reviewed 76 week(s) ago
Best location, best ambience, worth for price.
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Rekso Priyohutomo Suroso
8.5
/10
Reviewed 84 week(s) ago
Good hotel with great facilities and near MRT station. Place in centre of Orchard road and easy way to find food and shopping centre.
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SADIQUL H.
8.5
/10
Reviewed 89 week(s) ago
Check in time was horrible. I had to wait until 3pm with my infant baby for check in even though I put special note about early check in during booking into this hotel. There was a lizard in the room door frame today morning. Also lizard in swimming pool.
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IH
Ima H.
9.7
/10
Reviewed 91 week(s) ago
The hotel is integrated with Somerset MRT and malls. Very easy. The rooms are also quite comfortable and clean. The toilet is also equipped with a bidet and is separated from the shower. Pool is small but enough and the view is good. Recommended 👍.
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1 people find it helpful
Number of reviews per page
20
40
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