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Pan Pacific Singapore
Hotels
Sustainable Hotel
8.6
/10
Very Good
927 reviews
What Guests Say About Their Stay
Nima
9.7
/ 10
Would recommend! Great choice for a staycation! The location is very good as is connected to three big malls. The lobby and bubble lifts are really eye-catching with the design of John Portman architecture! The hotel is big with different facilities including a pool, chess, gym, table tennis, kids playing area, etc. Staff are generally kind and responsive; Special Kodus to Abhi (from reception) and Rey (for entertainment) who made a good impression that we recalled their names :) They ensure we have a good time at Pan Pacific. We could have early check-in and slight late check-out, with a Deluxe room view of Swissotel. The room doesn't feel luxurious and modern but is comfortable. Surprisingly there is no coffee machine. Breakfast is a buffet with a wide variety and nice quality. Sadly exterior lifts below level 22 rooms cannot be used easily.
Lucas
9.7
/ 10
Extremely pleasant stay here at Pan Pacific, excellent service by hotel staff throughout. Great experience would definitely return in the future. They threw in a free room upgrade as we could not enjoy breakfast at Edge due to the new dining restrictions 😔
Chloe W.
8.5
/ 10
We stayed 1 night during the Hari Raya holiday. Room was clean though a bit dated. Check in and out was smooth. Many food options available. We went Hai Tien Lo and the food was awesome. Buffet at Edge was very good too!
Ooi C. H.
10.0
/ 10
The service staff were really pleasant and friendly and helped out to the best of their abilities. The room was clean and beautiful too!
Francis ANG TECK HENG
8.5
/ 10
Professional service, accessible location. Pacific Club food is tasty. Comfortable bed and amenities. Room will need some refurbishment due to age but generally all are well.
In the Area
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7 Raffles Boulevard, Marina Square, Marina Bay, Singapore, 039595
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Pan Pacific Singapore
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What's around Pan Pacific Singapore
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7 Raffles Boulevard, Marina Square, Marina Bay, Singapore, 039595
Discover More About Pan Pacific Singapore
Location
Staying at Pan Pacific Singapore is a good choice when you are visiting Marina Bay.
About Pan Pacific Singapore
From business event to corporate gathering, Pan Pacific Singapore provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Pan Pacific Singapore, a wonderful accommodation for your family holiday.
Pan Pacific Singapore is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Pan Pacific Singapore exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Pan Pacific Singapore is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Pan Pacific Singapore.
All facilities in Pan Pacific Singapore
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Accommodation Services
Hotel Services
- Concierge
- Express check-in
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Things to Do
- Fitness center
- Garden
- Massage
- Outdoor pool
- Sauna
- Spa
General
- AC
- Connecting rooms
- Family room
- Heater
- Smoking area
- Smoke-free
Public Facilities
- Parking
- Elevator
- Restaurant
- Room service
- WiFi in public area
In-room Facilities
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
Food and Drinks
- Bar
- Buffet breakfast
- Poolside bar
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Accessibilty
- Disabled access friendly
Business Facilities
- Meeting facilities
Sports and Recreations
- Tennis
Accommodation Policy & General Information in Pan Pacific Singapore
Important Note
Deposit Policy
Deposit SGD 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Deposit SGD 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Accommodation charges SGD 48.00/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:30 - 10:30.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
Extra Bed Policy : - Extra bed is chargeable and payable direct to Hotel at an additional SGD 100++ per room per night. - Extra beds are on request basis, subject to availability, not charged at time of booking. Child Policy: A maximum of one child of 12 years old and under are allowed to share the room without additional charges using existing bedding. Children 13 years and above would be considered adults hence the extra bed charge would be payable directly to Hotel upon arrival. Additional breakfast for the third pax would also be payable to Hotel directly upon arrival for breakfast rate plans for Premier Marina Bay rooms onwards. Adult Breakfast would be as follow for Breakfast rate plans. Deluxe to Executive Marina Bay rooms 13 years and above: SGD 48++ per adult per day Clubs and Suites 13 years and above: SGD 100++ per adult per day Children Breakfast would be as follow for Breakfast rate plans. Deluxe to Executive Marina Bay rooms 6 - 12 years old: SGD 24++ per child per day Clubs and Suites 6 – 12 years old: SGD 48++ per child per day
Pacific Club Lounge: Please be informed during cocktail hours (6:00PM to 8:00PM), slippers, flip flops, singlets, and tank tops are not allowed in our smart casual dress code
Airport transfer is available for SGD 170.00/person.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Pan Pacific Singapore | 790 |
Number of floors in Pan Pacific Singapore | 38 |
Another facilities in Pan Pacific Singapore | Concierge, Express check-in, Express check-out, 24-hour Receptionist, 24-hour security |
Frequently asked question in Pan Pacific Singapore
What are available facilities at Pan Pacific Singapore?
There are top facilites at Pan Pacific Singapore such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pan Pacific Singapore?
The standard check-in time at Pan Pacific Singapore is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pan Pacific Singapore provide breakfast?
Yes, Pan Pacific Singapore provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Pan Pacific Singapore
Traveloka (927)
Other sources (1,071)
8.6
Very Good
From 927 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.6
Location
9.1
Service and Facilites
8.9
People often mention about Pan Pacific Singapore
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Staff Friendliness (2)
Variety (2)
In-house Restaurant (2)
Distance to City Center (1)
Surroundings (1)
Accessibility (1)
Family Friendly (1)
Wifi (1)
Check-in/out Time (1)
Ambiance (1)
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Traveler Reviews Pan Pacific Singapore
Number of reviews per page
20
40
Customer reviews
IT
IrHAgung T.
Leisure
10.0
/10
Reviewed 13 week(s) ago
friendly staff, varied food and strategic location.
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T***i
Staycation
10.0
/10
Reviewed 18 week(s) ago
The best, every time I go to Singapore I always stay here
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a***a
Leisure
9.3
/10
Reviewed 43 week(s) ago
There was 1 staff in the main lobby, forcing people to take a taxi, even though I had ordered a grab. When my grab arrived. He was angry because I didn't want to take a taxi.
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1 people find it helpful
a***l
9.4
/10
Reviewed 45 week(s) ago
Love the overall staying. Will come back.
1 people find it helpful
Accommodation's Reply
06 Jun 2024
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
CA
Christianto A. T.
6.6
/10
Reviewed 49 week(s) ago
While the hotel in general was great - room (premiere marina king) is nice, hotel location very strategic and facilities are well maintained, there are big misunderstanding during the check in. 1. Reception was not communicative during check in and they downgraded my room reservation from Premiere to Deluxe (picture attached). Complained the duty manager and it wasted few hours debating until finally we were given our Premiere room. Pan Pacific front desk including the duty manager is not apologizing sincerely for the downgrade but they give lots of reasoning and being arrogantly rude. Not the kind of service expected from a 5 star hotel. 2. Traveloka stated the room (Premiere) is including bathtub while in actual there is none. This is misleading and the hotel cannot do anything and asked us to ask to Traveloka for explanation. Picture of the promo/ad attached. For 2k SGD that I paid for this hotel, surely will not coming back for the front desk service is barely there.
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3 people find it helpful
Lm
Lia m.
9.7
/10
Reviewed 51 week(s) ago
Hotelnya super bersih, staff super ramah dan sangat membantu, dekat dengan stasiun MRT, lokasi strategis dan berada di atas mall jadi mudah kalo mau belanja. Puas stay di hotel ini.
1 people find it helpful
Accommodation's Reply
22 Apr 2024
Dear Guest,
Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and that our convenient location in Marina Bay enhanced your experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
Muhammad B. M. S.
9.7
/10
Reviewed 61 week(s) ago
The room was very spacious and the city view from the 32nd storey was amazing. Was fortunate enough to check-in earlier than allocated time. The hotel was close to a lot of places of interest. Me and my friend was able to do duck tour, playing arcade at suntec city, catching the light shows at the national gallery and dinner at Lau Pa Sat, all in a day's itinerary. The only gripe I had was the online check-in system from Pan Pacific. The user interface was quite confusing for 1st time user like myself. And the system kept returning to the main page before I could finish inputing my details for the check-in. Overall, it was a pleasant experience.
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1 people find it helpful
Accommodation's Reply
29 Feb 2024
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
G
Guest
9.7
/10
Reviewed 68 week(s) ago
Excellent location since we are staying for Singapore Marathon.
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Accommodation's Reply
18 Dec 2023
Dear Guest,
Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and that our convenient location in Marina Bay enhanced your experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
Gunawan
10.0
/10
Reviewed 73 week(s) ago
The service was great, my plane was early, I asked for breakfast to be prepared before leaving, the counter in the lobby was 24 hours and you could ask for a taxi
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Accommodation's Reply
17 Nov 2023
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
DS
Deddy S. W.
10.0
/10
Reviewed 78 week(s) ago
No complain. Room was spacious. Food was great and many variation. Only no bidet in the toilet. Lol.
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Accommodation's Reply
13 Oct 2023
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
NT
NGUYEN T. T. L.
5.7
/10
Reviewed 90 week(s) ago
Khi check in tôi có đặt cọc 413$. Nhưng không thấy hoàn tiền về tài khoản. Đã 3 tuần trôi qua. Khách sạn và mọi thứ ok. Có reception check in lâu. Lúc check out làm ẩu. Đùng đẩy công việc.
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Accommodation's Reply
17 Jul 2023
Dear Guest,
Thank you for sharing this review which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience. If you could connect with the hotel directly with more information, we will investigate the issue and follow up with you directly to address your concerns. Please be assured that our guests' feedback is taken on board and duly addressed in order to improve our standards. We sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Singapore and look forward to hearing from you soon.
Sincerely Yours,
Pan Pacific Singapore Team
RW
Ratna W. S.
10.0
/10
Reviewed 103 week(s) ago
Nice place, good amenities. TWG tea, toiletries balmain, nespresso machine in room. Near MRT station, aboue 3-5 minutes walk. Good service/hospitality. Pre order breakfast for sahur to replace buffet breakfast for those who are fasting during ramadhan. Appreciate for giving us late check out until 2PM. Overall pleasant experience at pan pacific singapore.
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Accommodation's Reply
20 Apr 2023
Dear Guest,
Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and that our convenient location in Marina Bay enhanced your experience. We are also happy to hear that our associates enhanced your stay through their professional and attentive service. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
ge
gho e.
10.0
/10
Reviewed 117 week(s) ago
The hotel is clean, connected to the mall, friendly service, good breakfast, near MRT, close bus stop, thank you.
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1 people find it helpful
Accommodation's Reply
11 Jan 2023
Dear Guest,
Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and that our convenient location in Marina Bay and within walking distance of the shopping malls and MRT stations, enhanced your experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
H
HK
9.7
/10
Reviewed 119 week(s) ago
Great hotel, great stay! One of the best room with harbor view in Singapore. You can enjoy the wide angle of the Marina Bay area which is iconic for Singapore from garden by the bay, Marina Bay sand, Esplanade and colorful skyscraper buildings (DBS, HSBC and ANZ). The hotel also has the sky lift which allow us to see the beautiful scenery on the other side of the hotel. The room is spacious with standing bar for 2 person as well as wide working table. Very clean and comfortable bed. The bathroom is spacious too with separate shower and bathtub. The The amenities are from Belmain Australia. The gym has various nice and relatively new equipment and cleaned regularly. The swimming pool is big, there is part for kids and adults. It has dedicated changing room with water extractor which help to dry your swim suit faster. The hotel has very gorgeous Japanese restaurant with beautiful architectures and Koi pond which bring you to Japan version in Singapore and inside a hotel.
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1 people find it helpful
Accommodation's Reply
28 Dec 2022
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
Lim J. A.
9.7
/10
Reviewed 120 week(s) ago
Pan Pacific Pacific Club Room 3112. Plus:- Large room (46 square meters) - Fantastic views of the sea and the CBD. - large toilet. - Nice free standing deep Kaldewei bathtub. - Bathtub next to glass partition, so can view. TV from tub. Speaker linked to TV in bathroom. - separate shower, toilet area. - Large work table and comfortable Herman Miller chair. - av panel by the work table to connect laptop, media stick to TV.- Higher end Nespresso machine (zenius) - Remote control curtain.- comfortable single seat sofa with leg rest. - Comfortable bed with ottoman. - Small bar table with bar stools a nice touch. Minus: - small TV (40 inch Samsung TV) - no Chromecast. - no usb bedside charging. - no Bluetooth speaker. - aircon is a little loud. - lack of Toto washlet.
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+5
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Accommodation's Reply
23 Dec 2022
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We appreciate your sharing regarding the room amenities and have shared them with the respective leaders in the areas you mentioned. Please be assured that our guests' feedback is taken on board and duly addressed in order to improve our standards. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
Benny
9.7
/10
Reviewed 122 week(s) ago
Well done service and found out that the receptionist had still remember me which was last stay was on 2017! Excellent.
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Accommodation's Reply
05 Dec 2022
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We strive to create memorable hotel experiences and we are happy to hear that our associates enhanced your stay through their professional and attentive service. We hope to welcome you back for another wonderful experience with us soon.
Sincerely Yours,
Pan Pacific Singapore Team
CS
Catherine S.
9.7
/10
Reviewed 134 week(s) ago
Highly recommended! Nice room, clean, and there 's kids club!
1 people find it helpful
Accommodation's Reply
08 Sep 2022
Dear Guest,
Thank you for sharing this review about your recent family stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Warmest Regards,
Pan Pacific Singapore Team
TN
THAO N. M.
9.7
/10
Reviewed 136 week(s) ago
Location is great. We can walk to go Garden By the Bay within 10 m only.
1 people find it helpful
Accommodation's Reply
30 Aug 2022
Dear Guest,
Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and that our convenient location in Marina Bay enhanced your experience. We hope to welcome you back for another wonderful experience with us soon.
Warmest Regards,
Pan Pacific Singapore Team
Maria Irawati Simanjuntak
10.0
/10
Reviewed 136 week(s) ago
Great breakfast, view. His very good. The staff is very helpful.
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1 people find it helpful
Accommodation's Reply
29 Aug 2022
Dear Guest,
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Warmest Regards,
Pan Pacific Singapore Team
WJ
Wu Jasper
9.4
/10
Reviewed 137 week(s) ago
It has been an awesome experience during our stay in Pan Pacific. The staff was very patience and response to our needs whether we request. The kids love the pool and the kids club. We love the Japanese food on level 4 and the Chinese food on level 3.
1 people find it helpful
Accommodation's Reply
23 Aug 2022
Dear Guest,
Thank you for sharing this review about your recent family stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon.
Warmest Regards,
Pan Pacific Singapore Team
Number of reviews per page
20
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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