Swiss Diamond Hotel & SPA

Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .

Best

Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.

Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.

No A/C ; Sub standard Conceirge services, should not advertise as a five star.

We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended!

An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌

Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.

this was an awful place to stay at. They played loud music from 10 in the morning till 2:30 AM Supposedly for a wedding event and refused to turn it down in spite of us and other guests advising them, none of us could sleep and as a result of a completely sleepless day and night adding exhaustion to our travels, we wound up getting sick and required antibiotics and medical treatment for the next seven days to cure the problem. on top of that they insisted on charging us for the room. Certainly I have stayed in many five star hotels and this is not one of them and none of them, would allow this to go on to the discomfort of all of the other guests and in addition charge for the accommodations. we will protest these charges and I don’t recommend anyone go to this hotel. Finally the lake has become very dirty and it’s questionable it’s any longer considered as swimmable s the water is cloudy with a lot of debris, including what looks like unburned fuel on top of it making that aspect of the waterfront enjoyment impossible. Consequently, almost none of the guests went into the lake for a swim. Finally the food has become mediocre and very very expensive. Much more than many 5 star hotels This hotel at one time was fine but now it should not be considered a five star, but rather a two or three star and certainly not recommended

Hotel is in a bad location, not near anything. Facilities are old and dated. Pictures fail to sure a highway between top and bottom portion of hotel making any balcony views unattractive. Literally a parking lot is your view so not worth it. There was a wedding while we were there so we couldn’t use the pool. The service was standoffish and unpleasant staff.

Clean and made us feel relaxed.

Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight

Excellent Hotel in a very nice location.

Our planned trip to SDH far exceded our expectations on location, staff, service and amenities. Who highly recommend and cannot wait to visit again.

Amazing stay ,definitely 5* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it .

Excellent location and service

A lovely place, with amazing staff and scenery.

Excellent

Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!

LAKE VIEW ROOM IS BEAUTIFULLY.