It wasn’t great!

Beautiful property.

The hotel was dirty. Slimy bathrooms. Inconsistent cleaning and terrible food and facilities. Basically, it's falling apart. I have been there 5 years ago and was way nicer.

Good Hotel, nice room.

I would definitely stay in the hotel again

Very kind staff. Incredible signature room. Ths only negative thing is the breakfast

Resort is wonderful and we enjoyed the restaurants, the pool and the beach. Apartment itself could have been handed over and maintained better. Bidet was not functioning properly and guest toilet close to entrance didn't have towels. Master bedroom stand shower had faulty seal and floor slope was towards shower door causing water to accumulate. Little things that are annoying and not expected from a 5 star resort, especially when you are paying them a ton of $$. Also I'd booked a sea facing resort and they have me a resort view. Check-in was delayed by almost 30 min and we had to wait. However on last day due to one of my family members health issues, the manager was gracious enough to give us a late checkout. Barring some issues, overall stay was pleasant and relaxing. Next time will explore a different resort/ hotel in the Palm.

Really nice hotel ,excellent service,

Love hate relationship. Not as news and facilities at apartment room is lacking example no tooth brush, tooth brush holder, 1 spoon in the entire kitchen, bath robe not replaced etc. though staff are friendly, the receptionists aren’t great and not willing to help with early check in in request. We had to wait 7 hours for room to be ready and it’s only after I had to raise my voice demanding for the room. We were tired after overnight flight and definitely not great experience stating in Sofitel.

The staff, the room and the hotel was great! I would like to say a special thank you to Suraj who made our stay extra special

I visited Dubai for the first time in July and stayed near the front of the Palm. This area is a lot more quieter so if you enjoy the peace and quiet this place is definitely for you. The resort is massive and has a lot to offer from restaurants, an excellent pool to an amazing view from the beach.

Great family vacation.

Perfect Services, great amenities, great food, kids friendly, highly recommend.

This is a beautiful hotel , every single member of staff were faultless, attentive , polite , kind and friendly , nothing was too much trouble and the stay was just perfect

We had the palm facing view from our room and really loved it! The service from check in to check out was excellent We booked a few activities like the Desert Safari through the hotel and they were incredible Definitely recommend the Sofitel to anyone wanting a luxury and inclusive experience

Great stay, would definitely come back.

Excellent service from Elana and Rahuls team.

Our stay in the Luxury Room at Sofitel The Palm Dubai was relaxing. The Polynesian-inspired decor, spacious balcony, and spa-like bathroom created a tranquil retreat. Access to premium amenities, including pools and a private beach, elevated the experience, making it truly memorable

Resort is beautiful and staff are unbelievably attentive. Especially the whole team in the premiere lounge

Service here was top notch! Love everything about this property. Will be back!